Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$90K - $110K *

Manage customer conversions with expertise, ensuring seamless onboarding and integration. Drive project success through collaboration and technical problem-solving, while building strong relationships...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing manufacturing test solutions for cutting-edge server products. Collaborate across disciplines to drive quality, efficiency, and innovation in a dynamic enviro...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform application performance monitoring by leveraging your Dynatrace expertise. Collaborate with cross-functional teams to analyze data, troubleshoot issues, and implement solutions that enhance...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$110K - $130K *

Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...

Philadelphia, PARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform customer insights into innovative technical solutions, driving successful proposals and collaboration. Leverage your expertise to influence architecture and enhance product offerings while e...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Empower federal clients by leveraging your expertise in Digital Power solutions. Collaborate with sales teams to drive growth, engage customers with tailored solutions, and contribute to strategic ini...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engineer innovative software solutions for UAS products, driving development and deployment across the software lifecycle. Collaborate with cross-functional teams to enhance capabilities and ensure hi...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $190K *

Lead the charge in developing and enhancing radar systems for mission-critical applications. Collaborate with multidisciplinary teams throughout the systems engineering lifecycle to deliver high-perfo...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a dynamic team to connect the Services Engineering lifecycle, ensuring technical viability and support for field operations while driving continuous improvement and providing expert technical ass...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$143K - $194K *

Transform your career by designing and deploying embedded software for innovative consumer electronics. Collaborate with cross-functional teams to enhance product functionality and user experience in...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$200K - $260K *

Empower a high-impact security engineering team across Product Security, Infrastructure Security, Detection & Response, and GRC. Lead initiatives, foster collaboration, and drive security culture whil...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Join a team that's dedicated to ensuring hardware reliability through rigorous testing and diagnostics. You'll manage server burn-in processes, troubleshoot failures, and collaborate with vendors to m...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$77K - $89K *

Transform educational IT support by providing expert assistance in computer systems administration and troubleshooting. Collaborate with a dynamic team to enhance user experience and ensure seamless o...

Whitehorse, YTIn-Person

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$170K - $200K *

Join a team that's shaping the future of workforce management in the US. As a Solutions Consultant, you'll partner with sales to create tailored solutions for the Hospitality and Retail sectors, drivi...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $104K *

Elevate the quality of data center operations by providing expert support for installations, repairs, and maintenance. Collaborate with network teams and vendors to ensure optimal performance and comp...

Nevada, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Unlock potential by serving as a technical expert in customer deployments, integrations, and troubleshooting. Collaborate with diverse teams to ensure operational excellence and customer satisfaction...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Unlock engineering excellence by developing innovative solutions across operations, production, and maintenance. Enhance efficiency and safety while optimizing performance through advanced engineering...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive project success by supporting management and ensuring seamless communication between field and office teams. Oversee documentation, validate designs, and enhance processes to meet customer expec...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Empower innovation by leading the development of concrete products, ensuring compliance with industry standards while enhancing performance and cost-efficiency through collaboration and continuous imp...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Innovate product marketing strategies and drive growth by understanding customer needs, managing product life cycles, and collaborating with cross-functional teams to enhance market positioning and pr...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $148K *

Drive customer satisfaction by managing software issues, collaborating with engineering, and enhancing product quality through effective training and validation processes. Engage with clients to analy...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $143K *

Reimagine technical sales solutions by leading design, implementation, and optimization efforts. Collaborate with teams to ensure successful customer integration and drive continuous improvement in co...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$86K - $198K *

Champion innovative IAM solutions by designing and deploying robust PKI systems. Collaborate with stakeholders to enhance security protocols and manage user access, ensuring the integrity of critical...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.