Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $130K *
Transform software engineering practices by designing and delivering mission-critical applications for a key Department of War initiative. Collaborate within an agile environment to enhance operationa...
5 days ago
Sr. Engineer - TELCO/Service Provider
$112K - $140K *
Explore a vital role in designing and implementing advanced TELCO solutions, leveraging deep technical expertise to guide network migrations and enhance infrastructure. Join a team dedicated to delive...
1 week ago
Sr Principal Site Reliability Engineer
$250K - $335K *
Join a team that's focused on ensuring platform stability and uptime across multiple departments. You'll lead initiatives for high-availability, developing strategies for automation and incident respo...
Reposted 1 week ago
$92K - $138K *
Engineer innovative telephony solutions, optimizing Five9 Contact Center infrastructure to enhance customer experiences. Collaborate with teams, analyze data, and drive system improvements in a dynami...
2 weeks ago
Senior Endpoint Analyst (Intune)
$85K - $120K *
Join a team that's dedicated to maintaining Endpoint health and security across 5,000 devices. Lead configuration management, compliance efforts, and collaborate with cross-functional teams to enhance...
1 week ago
Account Executive - Enterprise Sales
$248K - $310K *
Transform the enterprise software landscape by establishing impactful client relationships and navigating complex sales environments. Enjoy autonomy and collaborate within a dynamic team while driving...
3 weeks ago
Account Executive - Enterprise Sales
$248K - $310K *
Engage with top-tier enterprises, leveraging 8+ years in solution sales. Navigate complex organizations, build meaningful relationships, and drive impactful outcomes across the Northeast. Enjoy autono...
3 weeks ago
Account Executive - Small - SMB
$72K - $100K *
Transform your sales career by driving new logo acquisition and nurturing existing SMB relationships in a high-energy, collaborative environment that values growth and innovation...
Yesterday
Endpoint Automation Staff Engineer
$110K - $230K *
Shape the future of endpoint security by designing and optimizing robust technologies and automation solutions to enhance organizational protection and streamline operations across the enterprise envi...
Today
Endpoint Automation Staff Engineer
$110K - $230K *
Contribute to enhancing security by designing and optimizing endpoint security solutions and automation workflows, collaborating with teams to safeguard assets and streamline incident response in a dy...
Today
Endpoint Automation Staff Engineer
$110K - $230K *
Empower your career by designing and enhancing endpoint security technologies. Collaborate with teams to strengthen security postures, develop automation workflows, and respond to incidents in a dynam...
2 days ago
Senior Technical Account Manager - West / PNW (WA)
$100K - $130K *
Join a team that's redefining customer success by bridging technical expertise with client partnerships. You'll guide customers in leveraging our security platform, ensuring seamless onboarding and on...
1 week ago
Senior Technical Account Manager - West / PNW (WA)
$100K - $130K *
Serve as a key technical advisor, fostering partnerships with customers to ensure successful onboarding, implementation, and long-term value from our platform, while driving product adoption and satis...
1 week ago
$88K - $141K *
Shape the future of technical documentation by leveraging your expertise to create high-quality manuals that simplify complex mainframe software processes, collaborating closely with development teams...
5 days ago
Senior Product Manager, Customer Support
$155K - $233K *
Champion customer support efficiency by defining vital product requirements that enhance agent tooling, skills-based routing, and incident management, while driving continuous improvements that elevat...
2 weeks ago
Senior Product Manager, Customer Support
$154K - $232K *
Partner with us to streamline the Lead-to-Cash process in Customer Support. As a key advocate, you'll develop requirements for tools and strategies that enhance agent efficiency and improve customer e...
2 weeks ago
Account Executive - Enterprise Sales
$248K - $310K *
Champion growth by managing enterprise sales in the Northeast, engaging clients face-to-face, and navigating complex organizations to drive market impact while enjoying autonomy and trust in your role...
3 weeks ago
Software Engineer 2 (IDN - 167)
$90K - $120K *
Drive mission success by designing and developing enterprise applications in a dynamic, containerized environment, collaborating closely with cross-functional teams to innovate and enhance web solutio...
5 days ago
Software Engineer 2 (IDN - 167)
$90K - $120K *
Deliver mission-driven enterprise web applications by collaborating with cross-functional teams while leveraging containerization and automation technologies in a fast-paced, dynamic environment...
5 days ago
Lead Site Reliability Engineer - Cloud Platform (GCP/Kubernetes)
$120K - $150K *
Champion reliability and scalability in a thriving tech ecosystem. Drive infrastructure strategies, improve platform resiliency, and mentor engineering teams while managing cloud architecture and Kube...
Yesterday
Sales/Mktg/Bus Dev Engr,Expert
$90K - $130K *
Drive business growth by developing and managing innovative service offerings, ensuring alignment with cross-functional teams while exceeding sales goals and enhancing customer satisfaction in a dynam...
2 weeks ago
AI Forward Deployed Engineer (FDE)
$140K - $200K *
Innovate with cutting-edge AI solutions! Collaborate with clients to identify and transform high-impact opportunities into MVPs and POCs. Drive ideation and prototype development, ensuring technical f...
Reposted 1 week ago
$117K - $158K *
Join a passionate team of engineers to enhance core APIs and ensure robust authentication for high-volume systems, driving quality and reliability in a collaborative, hybrid environment...
4 weeks ago
$162K - $243K *
Optimize enterprise systems and capabilities through advanced systems engineering expertise. Collaborate with federal agencies to drive impactful designs, implementing modern tools and methodologies t...
2 weeks ago
Senior Solutions Engineer, Enterprise - West
$168K - $219K *
Unlock potential by partnering with enterprise teams, driving customer success through effective pre-sales strategies, and showcasing innovative solutions that solve complex business challenges using...
3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.