Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$95K - $115K *

Develop and implement incident response strategies to detect, investigate, and mitigate cybersecurity threats. Work collaboratively across teams to ensure robust security measures and maintain operati...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $180K *

Explore new business relationships while leveraging your sales expertise. Drive success by understanding customer needs and providing tailored solutions. Achieve your sales quota by maximizing value t...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $180K *

Unlock your potential by spearheading sales initiatives, fostering lasting relationships, and driving growth through innovative solutions. Join us to make a significant impact in tech sales by enhanci...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Unlock potential by configuring and optimizing engineering platforms within secure cloud environments, employing Automation as Code and CI/CD methodologies. Collaborate with diverse teams to enhance n...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$175K - $263K *

Champion customer-facing technical solutions to drive Federal government transformations. Build relationships, deliver tailored solutions, and collaborate with sales to achieve technical wins, ensurin...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$94K - $130K *

Lead the charge in transforming infrastructure strategies to enhance platform services, driving automated workflows and architectural innovation for federal compliance initiatives across teams, ensuri...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $163K *

Optimize product release management through effective configuration control and auditing. Collaborate with engineers to document and improve processes while ensuring compliance with standards in both...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $180K *

Unlock potential by leading complex system engineering tasks, ensuring seamless integration and documentation across software, hardware, and cyber subsystems while adhering to project schedules and co...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the development of critical technology protection strategies, delivering risk mitigation solutions for the U.S. Army's advanced technologies. Collaborate with security specialists to enhance the...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Pioneer innovative solutions as a Software Engineer, driving transformative projects and leveraging cutting-edge technologies to deliver impactful results across complex programs with a focus on colla...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $130K *

Drive the development of mechanical ground support equipment to enhance strategic defense capabilities. Collaborate with cross-functional teams, provide technical leadership, and implement process imp...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Transform airworthiness processes by leading technical planning and analyses. Collaborate with cross-functional teams to align project certifications and support engineering innovation, ensuring effic...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Join a dynamic F-22 Maintainability Team focused on analyzing maintenance data, enhancing procedures, and collaborating with engineering teams to ensure optimal performance of fielded aircraft through...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Join a team that's shaping the future of avionics by integrating cutting-edge systems into one of the most iconic aircraft platforms. Drive technical excellence through all lifecycle stages from desig...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Deliver technical planning and system integration analyses, converting customer needs into effective solutions while managing constraints, and ensuring seamless project execution across all system pha...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Unlock the potential of advanced Air System and Mission System Requirements. Engage in critical integration efforts within CNI capabilities, collaborating across subsystems to deliver exceptional resu...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $163K *

Join us to contribute to the Space Based Infrared System as a Systems Engineer. Leverage your skills to ensure satellite operability and health, collaborate with experts, and support mission operation...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Transform the future of national security by driving innovative systems engineering efforts. Collaborate with mission partners and customers to ensure seamless execution and operational acceptance of...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Elevate next-generation sustainment solutions by collaborating with leads and architects. Define and validate system models while generating requirements and supporting cross-functional teams for inno...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Champion groundbreaking solutions by leveraging your engineering expertise in avionics and systems design. Contribute to cutting-edge projects and develop innovative technologies while advancing your...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Transform your career as a Systems Engineer, leading the development of strategic defense solutions. Collaborate with multidisciplinary teams, ensuring requirements meet key objectives while supportin...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Drive system integration and reliability analysis to convert customer requirements into effective, maintainable systems. Collaborate across teams to ensure project success from design to disposal, add...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $147K *

Lead the charge in comprehensive systems engineering, driving integration and validation across project lifecycles. Collaborate with Agile teams to ensure effective design and implementation, while na...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $224K *

Elevate your career by joining an agile team to enhance software solutions for integrated air defense systems, focusing on technology upgrades and cybersecurity improvements for international customer...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$75K - $111K *

Drive technical sales success by providing solutions for customers, managing project quotes, and supporting industrial sales in North TX and surrounding areas. Collaborate with teams to enhance custom...

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.