Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $130K *

Transform software engineering practices by designing and delivering mission-critical applications for a key Department of War initiative. Collaborate within an agile environment to enhance operationa...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$112K - $140K *

Explore a vital role in designing and implementing advanced TELCO solutions, leveraging deep technical expertise to guide network migrations and enhance infrastructure. Join a team dedicated to delive...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$250K - $335K *

Join a team that's focused on ensuring platform stability and uptime across multiple departments. You'll lead initiatives for high-availability, developing strategies for automation and incident respo...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Media

$92K - $138K *

Engineer innovative telephony solutions, optimizing Five9 Contact Center infrastructure to enhance customer experiences. Collaborate with teams, analyze data, and drive system improvements in a dynami...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$85K - $120K *

Join a team that's dedicated to maintaining Endpoint health and security across 5,000 devices. Lead configuration management, compliance efforts, and collaborate with cross-functional teams to enhance...

Markham, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$248K - $310K *

Transform the enterprise software landscape by establishing impactful client relationships and navigating complex sales environments. Enjoy autonomy and collaborate within a dynamic team while driving...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$248K - $310K *

Engage with top-tier enterprises, leveraging 8+ years in solution sales. Navigate complex organizations, build meaningful relationships, and drive impactful outcomes across the Northeast. Enjoy autono...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $100K *

Transform your sales career by driving new logo acquisition and nurturing existing SMB relationships in a high-energy, collaborative environment that values growth and innovation...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$110K - $230K *

Shape the future of endpoint security by designing and optimizing robust technologies and automation solutions to enhance organizational protection and streamline operations across the enterprise envi...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $230K *

Contribute to enhancing security by designing and optimizing endpoint security solutions and automation workflows, collaborating with teams to safeguard assets and streamline incident response in a dy...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $230K *

Empower your career by designing and enhancing endpoint security technologies. Collaborate with teams to strengthen security postures, develop automation workflows, and respond to incidents in a dynam...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join a team that's redefining customer success by bridging technical expertise with client partnerships. You'll guide customers in leveraging our security platform, ensuring seamless onboarding and on...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Serve as a key technical advisor, fostering partnerships with customers to ensure successful onboarding, implementation, and long-term value from our platform, while driving product adoption and satis...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $141K *

Shape the future of technical documentation by leveraging your expertise to create high-quality manuals that simplify complex mainframe software processes, collaborating closely with development teams...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$155K - $233K *

Champion customer support efficiency by defining vital product requirements that enhance agent tooling, skills-based routing, and incident management, while driving continuous improvements that elevat...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $232K *

Partner with us to streamline the Lead-to-Cash process in Customer Support. As a key advocate, you'll develop requirements for tools and strategies that enhance agent efficiency and improve customer e...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$248K - $310K *

Champion growth by managing enterprise sales in the Northeast, engaging clients face-to-face, and navigating complex organizations to drive market impact while enjoying autonomy and trust in your role...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Drive mission success by designing and developing enterprise applications in a dynamic, containerized environment, collaborating closely with cross-functional teams to innovate and enhance web solutio...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Deliver mission-driven enterprise web applications by collaborating with cross-functional teams while leveraging containerization and automation technologies in a fast-paced, dynamic environment...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $150K *

Champion reliability and scalability in a thriving tech ecosystem. Drive infrastructure strategies, improve platform resiliency, and mentor engineering teams while managing cloud architecture and Kube...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Drive business growth by developing and managing innovative service offerings, ensuring alignment with cross-functional teams while exceeding sales goals and enhancing customer satisfaction in a dynam...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $200K *

Innovate with cutting-edge AI solutions! Collaborate with clients to identify and transform high-impact opportunities into MVPs and POCs. Drive ideation and prototype development, ensuring technical f...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $158K *

Join a passionate team of engineers to enhance core APIs and ensure robust authentication for high-volume systems, driving quality and reliability in a collaborative, hybrid environment...

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$162K - $243K *

Optimize enterprise systems and capabilities through advanced systems engineering expertise. Collaborate with federal agencies to drive impactful designs, implementing modern tools and methodologies t...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$168K - $219K *

Unlock potential by partnering with enterprise teams, driving customer success through effective pre-sales strategies, and showcasing innovative solutions that solve complex business challenges using...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.