Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Security Incident Response Engineer
$95K - $115K *
Develop and implement incident response strategies to detect, investigate, and mitigate cybersecurity threats. Work collaboratively across teams to ensure robust security measures and maintain operati...
4 weeks ago
SLED Account Executive - Seattle Area
$160K - $180K *
Explore new business relationships while leveraging your sales expertise. Drive success by understanding customer needs and providing tailored solutions. Achieve your sales quota by maximizing value t...
3 weeks ago
SLED Account Executive - Seattle Area
$160K - $180K *
Unlock your potential by spearheading sales initiatives, fostering lasting relationships, and driving growth through innovative solutions. Join us to make a significant impact in tech sales by enhanci...
3 weeks ago
Sr. Systems Engineer, Digital Engineering Solutions
$120K - $145K *
Unlock potential by configuring and optimizing engineering platforms within secure cloud environments, employing Automation as Code and CI/CD methodologies. Collaborate with diverse teams to enhance n...
2 weeks ago
$175K - $263K *
Champion customer-facing technical solutions to drive Federal government transformations. Build relationships, deliver tailored solutions, and collaborate with sales to achieve technical wins, ensurin...
1 week ago
Senior/Lead SRE Platform Services Engineer Technical Leader
$94K - $130K *
Lead the charge in transforming infrastructure strategies to enhance platform services, driving automated workflows and architectural innovation for federal compliance initiatives across teams, ensuri...
4 weeks ago
$88K - $163K *
Optimize product release management through effective configuration control and auditing. Collaborate with engineers to document and improve processes while ensuring compliance with standards in both...
2 weeks ago
$120K - $180K *
Unlock potential by leading complex system engineering tasks, ensuring seamless integration and documentation across software, hardware, and cyber subsystems while adhering to project schedules and co...
3 weeks ago
Technology Protection Engineer - Level II
$80K - $95K *
Lead the development of critical technology protection strategies, delivering risk mitigation solutions for the U.S. Army's advanced technologies. Collaborate with security specialists to enhance the...
2 weeks ago
Software Engineer 2 (IDN - 184)
$100K - $120K *
Pioneer innovative solutions as a Software Engineer, driving transformative projects and leveraging cutting-edge technologies to deliver impactful results across complex programs with a focus on colla...
2 weeks ago
$70K - $130K *
Drive the development of mechanical ground support equipment to enhance strategic defense capabilities. Collaborate with cross-functional teams, provide technical leadership, and implement process imp...
2 days ago
$70K - $130K *
Transform airworthiness processes by leading technical planning and analyses. Collaborate with cross-functional teams to align project certifications and support engineering innovation, ensuring effic...
4 days ago
$70K - $130K *
Join a dynamic F-22 Maintainability Team focused on analyzing maintenance data, enhancing procedures, and collaborating with engineering teams to ensure optimal performance of fielded aircraft through...
5 days ago
$79K - $147K *
Join a team that's shaping the future of avionics by integrating cutting-edge systems into one of the most iconic aircraft platforms. Drive technical excellence through all lifecycle stages from desig...
6 days ago
$70K - $130K *
Deliver technical planning and system integration analyses, converting customer needs into effective solutions while managing constraints, and ensuring seamless project execution across all system pha...
6 days ago
$70K - $130K *
Unlock the potential of advanced Air System and Mission System Requirements. Engage in critical integration efforts within CNI capabilities, collaborating across subsystems to deliver exceptional resu...
6 days ago
$88K - $163K *
Join us to contribute to the Space Based Infrared System as a Systems Engineer. Leverage your skills to ensure satellite operability and health, collaborate with experts, and support mission operation...
6 days ago
$79K - $147K *
Transform the future of national security by driving innovative systems engineering efforts. Collaborate with mission partners and customers to ensure seamless execution and operational acceptance of...
1 week ago
$79K - $147K *
Elevate next-generation sustainment solutions by collaborating with leads and architects. Define and validate system models while generating requirements and supporting cross-functional teams for inno...
1 week ago
$70K - $130K *
Champion groundbreaking solutions by leveraging your engineering expertise in avionics and systems design. Contribute to cutting-edge projects and develop innovative technologies while advancing your...
2 weeks ago
$79K - $147K *
Transform your career as a Systems Engineer, leading the development of strategic defense solutions. Collaborate with multidisciplinary teams, ensuring requirements meet key objectives while supportin...
2 weeks ago
$79K - $147K *
Drive system integration and reliability analysis to convert customer requirements into effective, maintainable systems. Collaborate across teams to ensure project success from design to disposal, add...
2 weeks ago
$79K - $147K *
Lead the charge in comprehensive systems engineering, driving integration and validation across project lifecycles. Collaborate with Agile teams to ensure effective design and implementation, while na...
2 weeks ago
Software Engineer Staff - EADGE-T Tech Refresh
$120K - $224K *
Elevate your career by joining an agile team to enhance software solutions for integrated air defense systems, focusing on technology upgrades and cybersecurity improvements for international customer...
2 weeks ago
$75K - $111K *
Drive technical sales success by providing solutions for customers, managing project quotes, and supporting industrial sales in North TX and surrounding areas. Collaborate with teams to enhance custom...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.