Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$90K - $110K *

Empower SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer success and achieve growt...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$101K - $135K *

Empower customers by enhancing product adoption and retention strategies, driving significant value through strategic engagement, while fostering long-term relationships with key stakeholders in a fas...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$79K - $133K *

Lead the charge in driving Seller business growth by delivering strategic insights and operational excellence. Collaborate with top Sellers to enhance their experience and maximize potential through t...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$79K - $133K *

Transform your career by driving business growth for top Sellers. Collaborate strategically to enhance Seller satisfaction and operational excellence while navigating a fast-paced environment with inn...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Drive customer success by managing enterprise relationships, optimizing workflows, and leveraging AI solutions to enhance business outcomes. Collaborate cross-functionally to ensure value realization...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$82K - $90K *

Champion customer success by managing relationships, driving engagement, and ensuring retention across your accounts. Collaborate with teams to enhance product adoption and identify growth opportuniti...

Etobicoke, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Unlock potential by managing mid-market accounts through automated journeys, enhancing customer onboarding, training, and renewals. Collaborate with cross-functional teams to drive engagement and reso...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing technical relationships, ensuring smooth deployments, and transforming technical insights into growth opportunities. Collaborate with teams to resolve issues and adv...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing customer success through technical expertise. You'll manage post-sale relationships, ensuring smooth deployments and driving customer-led growth while acting...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive customer success by managing enterprise accounts, ensuring adoption and satisfaction with cybersecurity solutions. Collaborate cross-functionally to deliver value and strategic alignment through...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Lead strategic customer relationships, ensuring success through proactive support, onboarding, and campaign management. Drive account growth and act as the voice of the customer, delivering exceptiona...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to drive customer success and adoption for enterprise accounts. Serve as a strategic partner, fostering strong relationships, and ensuring clients realize maximum value from our so...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Grow your career with a dynamic team focused on customer success, driving adoption and expansion for clients. You'll manage relationships, ensure value delivery, and achieve key performance metrics in...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as you lead customer success initiatives, driving adoption and growth for a portfolio of clients. Foster trusted relationships, advocate for customer needs, and ensure measurable o...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$118K - $155K *

Join us in empowering customers to maximize their Atlassian investment. As a Customer Success Manager, you'll build relationships, drive product adoption, and ensure long-term growth through strategic...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$118K - $155K *

Empower customers by fostering relationships and ensuring value realization through strategic guidance and best practices. Engage with diverse teams to enhance product adoption and drive long-term gro...

San Francisco, CARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $260K *

Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $140K *

Join a team that's dedicated to enhancing customer success by managing mid-market accounts, driving product adoption, and fostering strong relationships to ensure maximum value and satisfaction in a d...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Unlock potential by driving client success through proactive health management, contract renewals, and expansion opportunities. Collaborate across teams to ensure service delivery excellence and excee...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $227K *

Collaborate with us to drive strategic customer success initiatives, enhancing adoption and value realization for complex, multi-org clients. Leverage your expertise to influence stakeholders and ensu...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $227K *

Empower your career by driving strategic success for complex customers. As a key partner, you'll enhance adoption and value realization, ensuring alignment with business goals while managing multi-org...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $227K *

Drive impactful customer success by strategically managing complex accounts, ensuring alignment with business goals, and leveraging Salesforce expertise to maximize value and foster strong executive r...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $227K *

Engage with complex, multi-org customers to drive strategic success and maximize Salesforce value. Leverage your expertise to enhance customer relationships, manage programs, and deliver impactful sol...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $227K *

Unlock potential by driving strategic customer success initiatives for complex, multi-org clients. Leverage deep Salesforce expertise to enhance adoption, mitigate risks, and deliver measurable busine...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success by guiding global clients through their quantum journey. Collaborate cross-functionally to ensure seamless onboarding, drive engagement, and maximize value from our advanced s...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.