Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$130K - $155K *

Champion enterprise AI account management, driving value from $7M-$15M portfolios. Collaborate with technical teams to ensure swift onboarding and implementation, while enhancing customer relationship...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Drive your career forward by managing a $7M-$15M portfolio of enterprise AI accounts, ensuring swift realization of value through strategic onboarding, technical collaboration, and executive engagemen...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$142K - $173K *

Shape enterprise customer success by managing strategic accounts, driving measurable outcomes, and fostering relationships across multiple stakeholders. Leverage AI tools to enhance workflows and ensu...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by driving customer success through strategic relationships and exceptional service. Collaborate cross-functionally to enhance product adoption and ensure client satisfaction, ultimat...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to enhancing customer satisfaction by driving product adoption and delivering exceptional service. You'll build strong relationships with clients, ensuring they achieve th...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success by guiding clients through onboarding and product adoption. Serve as a trusted advisor, ensuring maximum value from solutions while advocating for customer needs within the or...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $140K *

Partner with us to drive Seller growth through strategic insights and exceptional service. In this role, you'll manage relationships, develop business plans, and enhance operational processes to ensur...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$88K - $154K *

Join a dynamic team to drive growth for top Sellers by developing strategic plans, enhancing operational efficiency, and fostering strong relationships. Utilize data-driven insights to identify opport...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Reimagine customer success by managing enterprise relationships, driving platform adoption, and ensuring renewals. Collaborate cross-functionally to identify risks and opportunities, while advocating...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by managing engagement strategies, driving adoption, and optimizing outcomes. Collaborate cross-functionally to enhance user experiences and support account growth through dat...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $185K *

Advance your career by driving enterprise customer success and retention, maximizing revenue outcomes, and mentoring junior team members in a fast-paced, outcome-oriented environment. Shape strategy a...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Drive customer success by managing strategic relationships, ensuring retention and growth for key accounts in the Bankruptcy Risk sector. Collaborate with cross-functional teams to deliver tailored so...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Lead strategic customer relationships in Bankruptcy Risk, ensuring retention and growth. Collaborate with cross-functional teams to deliver tailored solutions, drive customer success, and enhance valu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$94K - $118K *

Champion client success by managing strategic Enterprise accounts, driving growth through innovative solutions and collaboration. Leverage AI tools to transform workflows and enhance client relationsh...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career with a dynamic team focused on customer success, driving adoption and expansion for clients. You'll manage relationships, ensure value delivery, and achieve key performance metrics in...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as you lead customer success initiatives, driving adoption and growth for a portfolio of clients. Foster trusted relationships, advocate for customer needs, and ensure measurable o...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $190K *

Join a team that's dedicated to maximizing customer success and retention. As a Senior Customer Success Manager, you'll drive strategic initiatives for Enterprise accounts, ensuring impactful solution...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Drive commercial outcomes for enterprise customers, enhancing retention and maximizing revenue growth through strategic engagement and product adoption. Collaborate with stakeholders to deliver measur...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Champion client success by managing enterprise accounts, driving retention and growth through strategic partnerships and data-driven insights. Collaborate with stakeholders to enhance employee wellbei...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Accelerate client success by managing post-sale relationships, driving implementations, and leading executive engagements. Transition from hands-on project management to strategic account leadership...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $125K *

Drive customer success by maximizing value, fostering relationships, and leading initiatives that enhance user experience and retention. Collaborate cross-functionally to achieve business goals and ad...

Boston, MARemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Media

$110K - $125K *

Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Media

$140K - $175K *

Unlock client potential by driving engagement and growth through innovative strategies. Collaborate with account managers to enhance product usage and deliver exceptional customer experiences in a dyn...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $100K *

Empower enterprise clients by maximizing the value of marketing technology solutions. Drive customer engagement and retention through strategic partnerships, data-driven insights, and effective campai...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Empower customers to achieve measurable success by managing relationships, driving adoption, and ensuring value realization. Collaborate across teams to identify risks and opportunities, fostering gro...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.