Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$223K - $323K *

Unlock potential by leading strategic partnerships that drive growth, expand market reach, and foster ecosystem relationships within the Adobe Experience Cloud portfolio, while managing a high-perform...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$223K - $323K *

Engage in strategic leadership to drive partnership growth initiatives, overseeing the development and execution of commercial agreements that enhance market reach and empower Adobe's ecosystem expans...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$181K - $304K *

Inspire a team that's shaping impactful narratives for high-profile events, driving messaging strategy and creative asset development. Lead the charge in articulating and delivering visionary presenta...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$180K - $200K *

Drive strategic insights through market research and analytics to enhance customer experience. Collaborate cross-functionally to integrate voice-of-customer initiatives and optimize product strategies...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Join a dynamic team to oversee partner success, driving AI solutions and enhancing enterprise customer experiences through strategic relationships and operational excellence across global partners...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Transform data operations by establishing and leading a high-performance team that optimizes processes, enhances AI capabilities, and ensures data accuracy for institutional-grade outputs...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Champion impactful client engagements by driving pre-sales design, managing project delivery, and fostering executive relationships. Leverage strategic vision and leadership skills to enhance account...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $90K *

Elevate our sales team by training and mentoring sales professionals, ensuring their success. Join us to develop tailored programs that enhance skills and drive peak performance in a dynamic SaaS envi...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Champion our customer experience transformation by leading initiatives that enhance satisfaction and loyalty. Collaborate with cross-functional teams to develop strategies, analyze feedback, and ensur...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Empower your career by leading a strategic customer experience initiative, ensuring high-quality interactions, analyzing feedback, and collaborating with cross-functional teams to enhance satisfaction...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Optimize the customer journey by developing strategies for exceptional experiences. Collaborate cross-functionally to improve service delivery, analyze performance metrics, and lead initiatives that e...

Today

  •   5 - 7 years exp.  •   Healthcare

$114K - $148K *

Champion customer success by overseeing a diverse portfolio, driving adoption and satisfaction. Leverage strong relationships and strategic insights to support clients from onboarding to ongoing growt...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$114K - $148K *

Champion customer success by managing a portfolio of enterprise accounts, ensuring satisfaction, retention, and growth through tailored solutions and strong relationships with stakeholders. Drive init...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$114K - $148K *

Elevate customer success by managing a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth through tailored solutions and proactive advocacy. Drive impactful relati...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Help us drive strategic partnerships and growth across key retail categories, enhancing sales and operational excellence while leading a high-performing team to achieve shared objectives and deliver s...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $180K *

Drive the full sales process to secure new opportunities while expanding client relationships, engaging with C-suite executives, and collaborating with cross-functional teams to meet strategic busines...

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $217K *

Join a team that's crafting innovative customer strategies to drive profitable growth for emerging brands. Lead cross-functional initiatives, leverage data insights, and mentor your team while ensurin...

4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$220K - $270K *

Drive strategic payer analytics to optimize coverage and access for patients. Collaborate across functions to derive insights that influence decision-making and improve commercialization outcomes. Ana...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$162K - $210K *

Join a team that's redefining marketing in a dynamic SaaS environment. Lead integrated strategies, coach a talented team, and collaborate across functions to drive growth, enhance customer experience...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Oversee the performance and strategy of a $7B distribution network, driving operational excellence and service improvements for restaurant operations. Engage with stakeholders and implement data-drive...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Empower high-impact enterprise clients by managing seamless implementations, ensuring quality execution and stakeholder satisfaction throughout the project lifecycle. Be the trusted advisor in a fast...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Join a team that's transforming the audit and accounting technology landscape by leading strategic product marketing initiatives, owning GTM strategies, and crafting impactful thought leadership conte...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Transform operations by leading site activities for productivity, efficiency, and compliance, while driving continuous improvement and nurturing high-performing teams. Collaborate cross-functionally t...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$171K - $263K *

Accelerate progress at new business initiatives by shaping growth strategies, managing cross-functional teams, and developing a robust pipeline to enhance market competitiveness. Drive integrated effo...

1 week ago

  •   8 - 10 years exp.  •   Media

$113K - $177K *

Lead customer partnerships to maximize product value while guiding onboarding and adoption strategies. Collaborate cross-functionally to address business needs and drive engagement, offering insights...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.