Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$161K - $290K *

Unlock potential by leading strategic account management, optimizing P&L, and cultivating executive connections to deliver innovative solutions that drive growth and ensure customer satisfaction acros...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$161K - $290K *

Transform your career by leading key accounts and driving growth strategies. Build deep client relationships with C-suite executives while optimizing profitability. Deliver innovative solutions and sh...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $135K *

Partner with us to lead strategic initiatives for Eli Lilly, driving creative solutions that connect health brands with audiences. Build relationships, guide teams, and ensure financial health while n...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$115K - $135K *

Unlock strategic leadership by guiding client partnerships and cross-functional teams, driving creative solutions that resonate with patient audiences while ensuring business growth and financial heal...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$115K - $135K *

Join us to lead strategic initiatives for a major healthcare partnership, driving creative solutions and fostering client relationships. You'll guide cross-functional teams, ensuring impactful campaig...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$115K - $135K *

Join a dynamic team as a strategic leader, driving impactful creative solutions for healthcare brands. Build strong client relationships, guide cross-functional teams, and champion growth while ensuri...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$190K - $270K *

Oversee the execution of omnichannel marketing strategies and digital customer experiences to enhance engagement, drive impactful education, and facilitate effective launches across the Neuroscience p...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$180K - $200K *

Empower partner operations by leading strategy, optimizing processes, and enhancing tools for a diverse global partner ecosystem. Collaborate cross-functionally to ensure scalable infrastructure and m...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $160K *

Drive client success in our lab network by managing relationships, ensuring renewals, and identifying growth opportunities. Collaborate across teams to enhance processes and improve client experiences...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Shape innovative demand generation strategies to drive high-quality sales opportunities across healthcare sectors while closely collaborating with key stakeholders to optimize marketing performance an...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$79K - $108K *

Unlock potential by driving revenue growth and customer success in the Education/Non-Profit sector. Collaborate with internal teams to exceed sales quotas, manage complex sales cycles, and enhance cli...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$79K - $112K *

Grow your career with a dynamic role focused on driving sales and customer success in the Education/Non-Profit sector. Collaborate with internal teams to exceed quotas, manage accounts, and deliver ta...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$81K - $124K *

Engage with targeted accounts in the Education/Non-Profit sector to drive revenue growth. This role involves acquiring new customers, managing sales pipelines, and collaborating with internal teams to...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$180K - $210K *

Transform talent strategy and team member experience by leading an integrated HR organization. Drive talent management, acquisition, and relations while fostering relationships and delivering measurab...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the charge in managing multi-site, multi-product customer relationships, driving AI agent rollouts, and scaling teams. Collaborate with executives to ensure successful deployments and optimize pe...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$184K - $265K *

Join a team that's shaping the future of go-to-market strategy and revenue planning. Lead initiatives across pricing, market segmentation, and sales productivity while driving impactful outcomes that...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$193K - $241K *

Join a dynamic team as a Senior Customer Engineer, driving technical strategy and customer success for Enterprise accounts. Lead complex implementations, enhance adoption, and elevate team capabilitie...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $241K *

Join a team that's redefining customer success by leading technical strategy for complex Enterprise accounts. Drive value realization, enhance adoption, and elevate team capabilities while navigating...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Engage in shaping and executing the go-to-market strategy for Healthcare, driving impactful messaging and positioning. Collaborate across teams to enhance product adoption and establish thought leader...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Champion the development of impactful positioning and messaging for the Healthcare sector, driving go-to-market strategies and establishing thought leadership to enhance Cresta's growth and market pre...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Drive impactful marketing strategies in the Healthcare sector, enhancing positioning and messaging. Collaborate cross-functionally to accelerate growth and establish thought leadership, ensuring relev...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$260K - $312K *

Lead the charge in enhancing client relationships and operational excellence. Drive strategic initiatives, manage a large team, and deliver exceptional service to ensure long-term client satisfaction...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform organizational culture and employee engagement by leading strategic initiatives that foster belonging, recognition, and connection across the workforce. Drive impactful programs and insights...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$118K - $158K *

Transform the CEO's office by driving strategic initiatives, managing executive priorities, and fostering cross-functional collaboration. Leverage your expertise to enhance decision-making and operati...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$94K - $133K *

Champion client engagement by leading high-impact programs, managing relationships, and ensuring optimal value realization through strategic oversight and proactive insights across teams in an enterpr...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.