8-10 years in consulting, investment banking, or tech, preferably with top firms like MBB or major banks
Experience in a fast-growing tech company or startup
Proven operator experience with P&L responsibility or founding a company
Expertise in leading complex enterprise rollouts and digital transformations
Strong executive presence for engaging with senior stakeholders
Demonstrated people leadership with a focus on team development
Ability to model systems thinking and capacity planning
Experience in AI solutions or agent systems implementation
Responsibilities
Lead and scale the APM and ASM teams for Enterprise and Strategic accounts
Serve as the executive owner for major accounts, engaging directly with C-suite stakeholders
Develop and manage rollout plans, addressing sequencing and capacity challenges
Monitor portfolio performance metrics and mitigate systemic risks
Take charge of complex deployments and escalations personally
Collaborate with Sales and Customer Success on account management and renewals
Create the Enterprise playbook for account planning and customer expansion
Provide insights to Product and Engineering based on field experience
Benefits
Competitive compensation including salary and stock options
Annual budget for professional development and training
Office setup stipend for a productive workspace
Comprehensive health coverage including medical, dental, and vision
Flexible PTO to support work-life balance
Meals and snacks provided to fuel creativity
Fitness stipend for wellness support
Commuter benefits to ease transportation costs
401(k) plan for retirement savings
Full Job Description
The Role
Agent Product Management is the fastest growing team at Assort. Agent Product Managers (APMs) design, launch, and tune our AI agents inside real customer practices, and Agent Strategy Managers (ASMs) own strategic, long-term customer relationships. Together they sit between product, implementation, and the customer.
As Director, you will own Assort's largest multi-site and multi-product customers outside of health systems, such as large specialty groups and multi-practice platforms. A single rollout can span many locations and several use cases, including inbound scheduling, outreach, referrals, intake, and payments. These are long-term relationships, so you are accountable for both getting them live and growing them.
What You'll Do
Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts, and own the hiring bar, team structure, and career development as the function grows.
Serve as the executive owner for your largest accounts, working directly with customer VP and C-suite stakeholders and leading the hard conversations yourself.
Own the rollout plan for each account: sequencing, capacity, dependencies, and the tradeoffs when a customer wants more than the team can deliver.
Own portfolio performance, including time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity, and catch systemic risk before it becomes an escalation.
Step into the most complex deployments and escalations yourself and lead from the front.
Partner with Sales and Customer Success on handoffs, expansion, and renewal risk, and push back when commitments outrun what the team can deliver.
Build the Enterprise playbook: scoping, account planning, executive reporting, and how we expand a customer from one use case to many.
Bring field insight to Product and Engineering, including what strategic customers need that the roadmap doesn't yet cover.
What We're Looking For
8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
Operator experience, such as founding a company, running operations, or holding GM or P&L responsibility. We weigh this heavily because the role is closer to running a business than managing a product.
Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management.
Executive presence with senior customer and cross-functional stakeholders. You can brief a frustrated executive clearly and lead with the headline.
Proven people leadership. You have hired, developed, and managed teams, and you can describe how you know each week whether your team is on track.
Systems thinking and capacity modeling. You can turn lessons from one account into a reusable playbook and plan team capacity across a portfolio.
Willingness to push back on customers, Sales, and leadership when a commitment isn't realistic, while keeping the relationship strong.
Experience building or implementing AI solutions, or using AI to build agents and systems.
Comfort with ambiguity. The pace is high and escalations are part of the job, and so is the chance to build a function while it scales.
Nice to Haves
STEM degree or advanced degree
Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door
Experience implementing software inside Epic or other EHRs
Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
Experience with AI governance, clinical safety, and responsible-AI review
Benefits & Perks for Assorties
Competitive Compensation - Including salary and employee stock options so you share in our success.
Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
