Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$65K - $105K *

Manage client relationships to drive success through tailored ad solutions. Collaborate with internal teams and clients to ensure effective campaign execution and optimize performance metrics while sh...

1 week ago

  •   Less than 5 years exp.  •   Media

$170K - $190K *

Transform enterprise relationships by ensuring client success and growth through your expert guidance in AI solutions. Spearhead account management and drive product adoption while collaborating effec...

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Champion customer success by driving deep relationships and complex projects with large, strategic accounts. Own and optimize tailored implementations while guiding executive stakeholders through comp...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$157K - $213K *

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $96K *

Build strong relationships with small and mid-market district accounts, ensuring customer success and product value through effective management and strategy. Collaborate cross-functionally to optimiz...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Advance your career by transforming customer success operations in a dynamic role that combines technology, analytics, and leadership. Drive impactful change, build connections across departments, and...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$195K - $230K *

Shape the future of our tech culture by partnering with leaders to drive talent development, organizational growth, and strategic planning in a rapidly evolving environment. Elevate the impact of our...

6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$105K - $115K *

Contribute to a dynamic environment by fostering relationships and enhancing customer experiences in the freight industry. Drive growth through strategic onboarding, engagement, and retention initiati...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$140K - $175K *

Join our dynamic team as a Senior Customer Success Manager, driving customer satisfaction and product adoption through relationship building and expert guidance in cybersecurity solutions. Your role i...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Engage with customers to ensure seamless deployment of cutting-edge construction robots, manage field operations, lead a dedicated team, and drive customer satisfaction through effective training, sup...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $130K *

Champion client success by managing solutions delivery, enhancing relationships, and driving operational excellence. Lead teams to ensure satisfaction, optimize profitability, and identify new opportu...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$128K - $226K *

Drive customer success by managing enterprise relationships and guiding clients to achieve their CX vision through strategic planning, consulting, and cross-functional collaboration, while ensuring po...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $226K *

Empower enterprise customers by building lasting partnerships that drive success. Guide them through their CX journey while leveraging technical expertise to enhance solution adoption and achieve stra...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Join a team that's focused on strategic client management and operational excellence. Lead partnerships, enhance client relationships, and drive outcomes to successfully deliver tailored solutions whi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $170K *

Join our dynamic team as we lead the transformation of Customer Success, managing multiple teams and strategies to ensure outstanding product delivery, client satisfaction, and business growth within...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $120K *

Champion customer success by driving retention and growth in a dynamic mid-market environment. Oversee onboarding, renewals, and upsells while building strong relationships to enhance product adoption...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$175K - $190K *

Join a dynamic team as you shape and scale corporate storytelling, define strategic communications frameworks, and enhance the brand’s visibility across multiple channels in a fast-paced, innovative e...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Engage with customers to enhance their TikTok Shop success through strategic guidance, relationship building, and educational resources while preventing churn and enabling valuable platform utilizatio...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$107K - $119K *

Join a team that's focused on driving merchant success through operational excellence and strategic insights. You'll leverage data and relationship management to enhance performance and foster growth...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Empower enterprise clients by driving project success and adoption of our innovative AI platform. Blend delivery management and relationship building to enhance client value and foster growth through...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Drive customer success by managing enterprise accounts, enhancing product adoption, and ensuring value realization. Collaborate cross-functionally to achieve strategic business objectives and nurture...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$132K - $165K *

Join a team that champions customer success by leveraging analytics expertise to optimize platform usage and boost Net Dollar Retention through strategic account management and customer advocacy initi...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $95K *

Accelerate progress at our eCommerce team by overseeing daily operations, improving customer experience, and driving team performance. Collaborate across departments to enhance workflows, manage escal...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$174K - $262K *

Lead the charge in transforming sales strategy to drive global revenue growth, operational excellence, and cross-functional alignment. Inspire a high-performing team while innovating processes and str...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $132K *

Lead strategic operational initiatives to enhance care coordination and improve healthcare delivery outcomes. Collaborate with teams to manage resources, drive performance, and ensure compliance while...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.