Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion customer success by leading a Technical Account Management team to enhance retention, drive adoption of our AI-powered platform, and ensure long-term growth through strategic client engagemen...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive customer success through strategic leadership and innovative solutions, optimizing SaaS adoption and operational value. Lead a high-performing team, enhance customer satisfaction, and ensure mea...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in customer success by owning retention, expansion, and support. Drive measurable improvements across implementation and customer journeys, ensuring a seamless experience while scaling...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Manage customer success, implementation, and support to drive retention and expansion. Own metrics, diagnose churn, and enhance onboarding. Lead a team to create a seamless customer journey and ensure...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $240K *

Transform customer experience by leading a cross-functional team to drive retention, expansion, and value creation. Collaborate closely with sales to optimize customer lifecycle management and ensure...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $240K *

Unlock potential by leading a cross-functional team to drive customer value, retention, and expansion. Collaborate closely with sales to optimize customer lifecycle management and ensure seamless exec...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $240K *

Lead the charge in enhancing customer experience by driving retention and expansion within a cross-functional team. Collaborate closely with sales to optimize customer lifecycle management and ensure...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$119K - $179K *

Join our dynamic team to enhance customer satisfaction in the Healthcare sector. You'll advocate for clients, manage relationships, and drive product adoption while resolving critical issues and ensur...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$67K - $101K *

Drive customer success by managing a portfolio of accounts, ensuring adoption and value realization through strategic engagement, data analysis, and operational discipline. Collaborate with teams to e...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$67K - $101K *

Champion customer success by driving adoption, managing account health, and leveraging AI to enhance engagement and value realization across a diverse portfolio of subscription accounts...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$119K - $179K *

Join a dynamic team to enhance customer relationships in the Healthcare industry. Leverage your expertise to drive product adoption, ensure customer satisfaction, and act as a liaison between customer...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

The Enterprise Customer Success Manager at PermitFlow will take ownership of high-value customer relationships, focusing on contractors and developers in the construction industry. This role involves...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $179K *

Drive customer success by managing relationships across the Healthcare portfolio, promoting product adoption, resolving issues, and developing strategic success plans to maximize client satisfaction a...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Lead customer success initiatives by fostering strategic partnerships, driving innovation, and ensuring clients maximize their Workday experience. Collaborate cross-functionally to deliver tailored so...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $179K *

Engage with healthcare clients to enhance product adoption and foster long-term partnerships. Monitor customer health, facilitate SaaS implementations, and resolve issues while serving as a trusted ad...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Play a key role in enhancing customer engagement as a vital advocate in our Customer Success Team. Leverage your expertise in Healthcare and SaaS solutions to drive user satisfaction and strategic gro...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Support customer success through proactive relationship management, driving adoption, and ensuring satisfaction within a Healthcare portfolio. Collaborate with cross-functional teams to address client...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Transform customer experiences by driving strategic partnerships and maximizing value from Workday solutions. Collaborate cross-functionally to ensure long-term success and innovation in the healthcar...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$119K - $179K *

Champion customer success by driving strategic partnerships and innovation. Leverage your expertise to guide clients through their AI journey, ensuring they maximize value from their Workday solutions...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$170K - $210K *

Transform the customer experience by leading the post-sales process, designing a high-performing team, and optimizing onboarding, success, and support functions to drive customer satisfaction and rete...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Transform customer relationships by driving adoption and success with AI-powered solutions. Collaborate with executive stakeholders to deliver impactful outcomes, ensuring customers maximize the value...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Grow customer success by building trusted relationships with mid-market and enterprise clients. Leverage AI solutions to drive adoption, retention, and measurable impact while collaborating cross-func...

New York City, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Join a team that's dedicated to building strong customer relationships. Leverage your expertise in AI and customer success to drive adoption and deliver impactful solutions for mid-market and enterpri...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$176K - $221K *

Elevate customer success by leading strategic account management, driving retention and growth for high-value clients. Collaborate with cross-functional teams to deliver exceptional experiences and ac...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.