Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$236K - $295K *

Drive the customer care product vision and strategy, leading a team of product managers to enhance AI support, optimize contact center platforms, and improve user experiences across multiple business...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$236K - $295K *

Lead the charge in shaping an AI-driven customer care strategy, guiding a talented team of product managers. Own a comprehensive portfolio that enhances support experiences through innovative technolo...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$118K - $140K *

Champion the creation of a service-managed Customer Success team, overseeing performance across diverse accounts, driving renewals, and fostering customer relationships while building processes to ens...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $200K *

Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $200K *

Partner with us to enhance customer success by leveraging your RCM expertise. Engage directly with clients to optimize their experience and shape product improvements, driving both satisfaction and bu...

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$146K - $179K *

Empower customer success by owning outcomes and navigating cross-functional teams. Drive retention and revenue growth while ensuring data integrity across strategic accounts within the healthcare land...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $118K *

Elevate customer relationships and drive success by managing key accounts, delivering insights, and executing strategies to enhance product adoption and business growth in a growing global Customer Su...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $100K *

Lead customer success initiatives by managing a portfolio of 30+ accounts, ensuring retention and growth through strategic relationships, executive reviews, and actionable success plans focused on cli...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Join us to lead strategic customer success initiatives, driving performance across diverse sectors. Build high-performing teams, enhance customer lifecycle metrics, and partner with key stakeholders t...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Champion customer success by leading teams to drive portfolio performance and mitigate risks. Collaborate across departments and implement strategies that ensure measurable business outcomes for a div...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $157K *

Join a team that's dedicated to driving customer success through strategic engineering transformations, managing customer relationships from implementation to renewal to ensure optimal product utiliza...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $180K *

Lead the charge in enhancing client success by building strategic relationships, driving collaboration across teams, and delivering exceptional service to a diverse portfolio of key health industry cl...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Champion customer success by leading enterprise health system accounts from implementation to growth. Drive adoption of AI tools, shape product feedback, and build impactful processes in a dynamic hea...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Transform customer experiences by leading a global team of Customer Success Managers, driving strategic value, fostering cross-functional collaboration, and ensuring high retention and satisfaction fo...

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Partner with us to drive client success and revenue growth by managing enterprise accounts, ensuring satisfaction through effective communication, and leading initiatives that foster long-term relatio...

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Inspire growth and retention by managing multi-stakeholder relationships for high-stakes accounts in a transformative EHR environment, fostering client engagement and extracting value from AI systems...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $160K *

Elevate sales performance by developing and scaling a forward-thinking sales enablement strategy. Lead onboarding, ongoing skills enhancement, and sales methodology adherence while leveraging AI-drive...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Accelerate progress at the helm of customer success, driving product adoption and value realization across lifecycles, ensuring measurable outcomes through deep engagement and cross-functional collabo...

Kitchener, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $223K *

Lead a high-performing team of Customer Success Managers to drive adoption, retention, and value realization for enterprise clients while collaborating cross-functionally to ensure outstanding custome...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$134K - $223K *

Unlock potential by leading a Customer Success team to drive adoption, retention, and measurable outcomes for enterprise clients, while collaborating across functions to enhance customer engagement an...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$85K - $110K *

Elevate customer success by enhancing engagement, driving satisfaction, and enabling growth through strategic support and partnership, ensuring clients maximize their product utilization and become re...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $110K *

Shape the customer journey by driving retention, adoption, and satisfaction. Collaborate with global sales to enhance product utilization and ensure customer success through effective relationship man...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to elevate enterprise client experiences and drive success through strategic campaign management, insightful reporting, and proactive communication. Shape strong partnerships focus...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$160K - $190K *

Join a team that's committed to driving customer success through strategic leadership, effective operational excellence, and building high-performing teams across diverse sectors. Shape our approach t...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$60K - $115K *

Optimize client engagement processes by ensuring all commitments are documented and executed flawlessly, supporting vCIOs through organizational excellence to deliver a consistent, data-driven experie...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.