Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$125K - $150K *

Drive large-scale capital projects by leading multidisciplinary teams, ensuring on-time, budget-compliant delivery while adhering to quality and regulatory standards, ultimately enhancing business gro...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$211K - $373K *

Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $240K *

Drive customer success across the Americas by leading a high-performing team focused on retention, expansion, and satisfaction, ensuring operational excellence in both pre and post-sales experiences f...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$170K - $267K *

Drive strategic initiatives and enhance client engagement within the U.S. Institutional business by collaborating across teams to achieve growth objectives, operational excellence, and long-term relat...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$140K - $155K *

Lead and optimize studio production teams to enhance efficiency, manage resources, and ensure high-quality delivery of dubbing and audio localization projects while fostering collaboration across depa...

4 days ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Elevate customer support excellence by leading a dynamic team across multiple channels. Drive operations, coach specialists, and ensure a seamless customer experience while managing escalations and op...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $96K *

Join a team that's dedicated to enhancing Customer Success through operational excellence. You'll support strategic programs, optimize processes, and collaborate cross-functionally to drive efficiency...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Shape market research strategies by collaborating with marketers to uncover customer insights, leveraging AI tools for enhanced analysis and synthesis, and driving actionable recommendations that infl...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$175K - $185K *

Elevate executive and client experiences by designing luxury hospitality programs across a national portfolio, ensuring exceptional service standards and memorable interactions in corporate environmen...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Optimize patient access operations by leading a team of over 550 professionals. Drive compliance, enhance workflows, and ensure effective financial assistance programs while collaborating across the R...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Empower corporate customers to achieve success through proactive engagement, data-driven strategies, and collaboration with internal teams. Drive retention and satisfaction by identifying risks and im...

Today

  •   Less than 5 years exp.  •   Information Technology

$170K - $200K *

Lead and develop a high-performing field Medical Affairs team, translating strategy into actionable objectives. Engage with healthcare professionals and stakeholders to drive scientific exchange and e...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$125K - $164K *

Unlock impactful insights by leading advanced analytics projects, collaborating with cross-functional teams, and mentoring junior data scientists to drive data-driven decision-making and enhance patie...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Grow and optimize care delivery systems by enhancing collaboration across behavioral and medical health services, ensuring effective member access and training on workflows to improve operational effi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $170K *

Lead organizational change management initiatives across multiple business functions, ensuring effective adoption of new processes and technologies. Collaborate with executives and stakeholders to dri...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$175K - $190K *

Elevate customer engagement by leading the strategy for retention, expansion, and advocacy. Drive revenue growth through innovative marketing programs and cross-sell initiatives while building a high...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$163K - $297K *

Champion the development and execution of innovative digital product strategies across EMEA, enhancing consumer experiences and driving key performance indicators in a high-growth e-commerce environme...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Shape the future of client partnerships by leading loyalty strategies and cross-functional teams to enhance retail programs, driving measurable impact and client satisfaction in a fast-paced environme...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in enhancing client relationships and loyalty strategies, driving impactful programs across retail accounts. Collaborate with cross-functional teams to deliver measurable results and f...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$140K - $160K *

Seeking a strategic leader to drive client growth and oversee portfolio management across B2B sectors. This role involves fostering executive relationships, developing innovative media strategies, and...

1 week ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Empower client growth as a strategic advisor, managing senior relationships across diverse B2B sectors. Drive innovation, optimize media strategies, and develop talent while ensuring operational excel...

1 week ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Unlock potential by leading strategic initiatives across diverse B2B portfolios. Drive client growth through innovative media planning, executive relationship management, and talent development, ensur...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$108K - $184K *

Empower the Provider Network Operations by leading strategic initiatives, enhancing provider relations, and ensuring compliance across multiple lines of business. Drive operational excellence and coll...

Virginia, USRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Transform the Provider Network operations by leading strategic initiatives, enhancing provider relations, and ensuring compliance across multiple lines of business. Drive performance and collaboration...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.