Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$180K - $215K *

Champion a customer-centric culture while leading a diverse Customer Success team to drive retention, adoption, and growth across SMB, Mid-Market, and Enterprise segments. Your leadership will shape e...

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $100K *

Empower customer success by managing clinic accounts, enhancing user experience, resolving issues, and driving growth through strategic relationship-building and process improvements in a dynamic heal...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Transform client relationships into strategic partnerships, ensuring retention and growth through expert advisory. Combine technical expertise with executive engagement, driving measurable outcomes an...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $195K *

Lead the charge in enhancing customer success for enterprise clients, driving impactful outcomes and operational excellence. Build and mentor a high-performing team, delivering value through strategic...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $195K *

Champion customer success by leading a team to drive enterprise value through expert onboarding, strategic governance, and data-driven insights, ensuring strong relationships with key stakeholders whi...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$184K - $249K *

Optimize enterprise segment performance by leading a team of managers, ensuring exceptional customer relationships, and driving strategic decisions that enhance retention and growth. Make a significan...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $140K *

Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$155K - $175K *

Optimize customer success by building strong relationships, offering technical expertise in AI and ML solutions, and driving client satisfaction. Ensure performance metrics are met and provide ongoing...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $165K *

Champion transformative customer engagement by leading enterprise account success. Drive retention, adoption, and growth through strategic planning and collaboration with senior leadership, ensuring i...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Deliver exceptional customer success by guiding higher education institutions through strategic technology adoption, enhancing engagement, driving retention, and fostering partnerships for long-term g...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$113K - $170K *

Champion customer success by aligning solutions with client objectives, driving innovation and long-term ROI. Collaborate cross-functionally to enhance the customer experience and foster enduring part...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $170K *

Engage with customers to maximize value from their Workday systems, driving strategic adoption and innovation. Lead cross-functional teams to foster strong relationships and ensure long-term success t...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $170K *

Engage clients as primary advocates to maximize their Workday system value, guiding them through AI adoption and ensuring measurable ROI. Collaborate across teams to tailor solutions, fostering long-t...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $192K *

Collaborate with clients to maximize their Workday investment, ensuring strategic alignment and driving long-term value through effective adoption and innovation initiatives in a dynamic enterprise en...

Today

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Lead the charge in optimizing customer success by forging strategic partnerships, guiding clients in AI adoption, and ensuring maximum return on their Workday investments through proactive innovation...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $179K *

Accelerate customer success by serving as a strategic advisor, guiding clients through their Workday journey while collaborating with cross-functional teams to ensure innovative adoption and measurabl...

Today

  •   5 - 7 years exp.  •   Business Services

$119K - $179K *

Champion customer success by partnering with clients to enhance adoption and drive innovation in their Workday journey, leveraging cross-functional collaboration and strategic insights for long-term v...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $179K *

Partner with us to enhance customer success by leveraging AI solutions, driving strategic growth, and fostering relationships to maximize value and innovation. Collaborate with diverse teams to ensure...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $170K *

Drive customer success by building strategic partnerships, fostering innovation, and ensuring maximum value from Workday solutions. Collaborate with cross-functional teams and executive stakeholders t...

Today

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Innovate customer partnerships to maximize value realization and drive strategic growth. As a key member of the revenue team, guide clients through their AI journey while managing complex relationship...

Today

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Shape the future of higher education by empowering institutions to maximize their technology investments. As a key member of the Customer Success team, you'll drive adoption, engagement, and growth ac...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$113K - $170K *

Elevate customer success by building strategic partnerships and delivering value. Guide clients through their digital transformation and AI adoption, leveraging insights while managing relationships w...

Today

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Lead the charge in enhancing customer success by aligning solutions with business goals, driving adoption of technologies, and fostering deep relationships that yield significant value and strategic i...

Today

  •   5 - 7 years exp.  •   Business Services

$119K - $179K *

Manage customer success initiatives by aligning strategies with business goals, ensuring value realization through strong partnerships and cross-functional collaboration, while driving innovation in A...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.