Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$108K - $134K *

Drive customer success at scale by managing and nurturing relationships with key Mid-Market and Enterprise accounts, ensuring their growth and satisfaction while collaborating across teams to enhance...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Drive customer success by fostering valued partnerships, ensuring seamless adoption and ROI of solutions. Collaborate and strategize to enhance client satisfaction and loyalty through insights and pro...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $120K *

Unlock customer potential by cultivating strategic partnerships with retail clients, ensuring they maximize the value of AI solutions. Drive satisfaction and loyalty while collaborating cross-function...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Transform customer success by partnering closely with AEC professionals to drive pilot initiatives, enhance product positioning, and shape impactful communication. Leverage relationship-building skill...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Join a team that's dedicated to maximizing customer success in SaaS. You will engage directly with clients to enhance their product experience, drive retention, and identify growth opportunities in a...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Unlock potential by driving customer engagement, satisfaction, and product adoption in healthcare. Collaborate with community partners and support customer acquisition efforts while generating revenue...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Champion customer success by leading the full lifecycle from onboarding to renewal. Engage stakeholders, deliver strategic insights, and enhance relationships to drive advocacy and measurable outcomes...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Shape the future of customer relationships by leading the full lifecycle, from onboarding to renewal, while driving measurable success for clients. You'll cultivate partnerships, advocate for customer...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $115K *

Partner with us to drive customer success and maximize value across a diverse portfolio. Leverage your expertise in account management and problem-solving to enhance client relationships, ensuring ren...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Shape the future of customer care by leading a dynamic team dedicated to delivering exceptional service. Focus on driving customer satisfaction, enhancing support efficiency, and developing innovative...

Calgary, ABIn-Person

Yesterday

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Shape the future of healthcare reimbursement by leading strategic partner relationships. As a key member of the Client Experience team, you'll develop and execute innovative strategies to ensure partn...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Lead the charge in developing and overseeing vital partner relationships. This unique role demands strategic influence across complex, multi-layer partnerships, involving senior level conversations an...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Pioneer client success strategies as you build and optimize the Partner function, driving key relationships and expansion opportunities while influencing healthcare reimbursement outcomes through data...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $95K *

Empower SMB healthcare organizations by managing accounts, driving user adoption, and ensuring strategic alignment. You'll lead implementations, analyze data for insights, and foster multi-stakeholder...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Grow your career with a leadership role focused on driving customer success, engagement, and value realization for Enterprise accounts. Collaborate with cross-functional teams to enhance customer rela...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Launch a transformative Customer Success initiative focused on AI-driven solutions, managing sophisticated customer portfolios, defining success metrics, and creating onboarding playbooks to enhance c...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Create impactful customer success solutions for a pioneering AI-driven service. As a key player, own onboarding, drive adoption, and establish best practices to turn new clients into long-term partner...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the development of a cutting-edge AI Customer Success function, shaping the playbook and enhancing customer engagements for key sectors including cyber and national security, ensuring sustainable...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$180K - $250K *

Shape the future of customer experience by leading a global team that drives retention, value, and growth for enterprise clients through innovative strategies and collaborative engagement across multi...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $90K *

Empower a high-performing team to redefine customer service excellence while driving strategic growth and client retention. Develop innovative support solutions that enhance the customer experience an...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Lead the charge in driving customer success through comprehensive lifecycle management strategies, ensuring robust engagement and satisfaction while maximizing program success and profitability in a c...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $90K *

Lead the charge in elevating customer success through exceptional service quality and proactive engagement. Drive innovative support strategies to enhance user experiences and foster long-term client...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

The Customer Success Manager at LinkSquares will collaborate with customers to develop strategic plans that drive business value through the company's AI-powered contract management platform. This rol...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Oversee customer success initiatives, enhance user experience, and lead a dynamic team focused on satisfaction, retention, and revenue growth. Collaborate with Sales and Engineering to align goals and...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $150K *

Drive customer success to new heights by leading a team focused on enhancing customer experience, retention, and revenue growth while fostering a customer-centric culture and effectively managing team...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.