Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Enterprise Customer Success Manager
$97K - $148K *
Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...
Reposted 3 weeks ago
$95K - $115K *
Drive strategic partnerships with enterprise clients, managing a focused portfolio to enhance platform adoption and value realization. Collaborate cross-functionally to ensure customer success and sat...
2 weeks ago
Senior Director, Client Success
$180K - $225K *
Lead client experience strategy and team performance, driving financial success and long-term retention across a diverse account portfolio while collaborating with executive stakeholders to implement...
Reposted 5 days ago
$110K - $120K *
Drive customer success by owning strategic relationships with key clients, managing their journey from strategy to execution. Collaborate with teams to ensure growth and retention while delivering mea...
Reposted 4 days ago
$110K - $130K *
Engage customers by transforming data into actionable insights, driving adoption, and maximizing value from Benchling's platform. Collaborate with cross-functional teams to ensure customer success and...
4 days ago
$200K - $250K *
Join a team that's driving sales excellence by leading a diverse group of AEs, fostering a proactive pipeline culture, and leveraging AI tools for enhanced efficiency and coaching. Your leadership wil...
4 days ago
Head of Customer Success, Payer & Employer
$137K - $205K *
Transform customer relationships by leading a team to enhance account management, drive product adoption, and ensure client success in the healthcare sector, fostering growth and retention across dive...
3 weeks ago
Head of Client Success and Operations
$110K - $130K *
Join a team that's redefining client success! Lead and develop a dynamic group of 15-30 professionals while owning end-to-end department performance, delivering exceptional outcomes and driving organi...
Reposted yesterday
$169K - $219K *
Lead the charge in managing a high-performing team to drive customer success, retention, and growth within a dedicated portfolio. Oversee strategic initiatives, operational excellence, and executive p...
3 weeks ago
$110K - $130K *
Pioneer a customer success strategy by building relationships, designing systems, and driving engagement in a fast-paced tech environment. Shape the future of client experience while collaborating wit...
Reposted 3 weeks ago
$117K - $126K *
Help us transform customer success by guiding mid-market clients through onboarding, adoption, and renewals. Leverage AI-driven strategies to enhance retention and expansion while collaborating cross...
Yesterday
$125K - $169K *
Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...
Reposted 3 weeks ago
$90K - $110K *
The Customer Success Manager at Rilla will be responsible for ensuring a smooth onboarding experience for clients and driving their long-term success with the conversation intelligence software. This...
Reposted 3 weeks ago
$120K - $150K *
Transform customer experiences by leading a high-performing team, driving retention and growth strategies, and leveraging AI to enhance service delivery. Be the voice of the customer while collaborati...
Reposted 2 days ago
$80K - $95K *
Empower customer success by aligning business goals with measurable outcomes. Lead strategic conversations, drive retention, and optimize customer experiences while collaborating with internal teams t...
4 days ago
$108K - $134K *
Drive customer success by managing a portfolio of Key and Enterprise clients, ensuring value realization and retention. Collaborate with stakeholders to enhance relationships and deliver impactful bus...
3 weeks ago
$112K - $145K *
Join us to drive customer success for a portfolio of Key and Enterprise clients. You'll enhance relationships, ensure value realization, and lead strategic engagements to foster growth and retention i...
3 weeks ago
Principal AI Success Strategist, Customer Success
$185K - $277K *
Drive AI success by owning customer roadmaps, aligning teams, and maximizing business impact through strategic execution and innovative solutions, ensuring measurable outcomes and high satisfaction th...
3 weeks ago
Principal AI Success Strategist, Customer Success
$185K - $277K *
Transform customer success by owning AI roadmaps, driving adoption, and maximizing business impact through strategic partnerships and innovative solutions, ensuring measurable outcomes and sustained g...
3 weeks ago
$70K - $95K *
Drive customer success by managing relationships, ensuring value extraction, and fostering long-term partnerships. Collaborate with teams to enhance service delivery and achieve client goals through p...
5 days ago
Strategic Customer Success Manager
$200K - $300K *
Develop strategic customer relationships, drive retention and expansion for complex accounts, and collaborate across teams to ensure customer success and satisfaction. Build trust with C-suite stakeho...
Reposted 3 weeks ago
Customer Success Leader, Majors
$230K - $250K *
Lead the charge in customer success by managing a team of CSMs to enhance strategic law firm partnerships, driving measurable improvements and fostering lasting relationships across diverse practice g...
Yesterday
Customer Success Leader, Majors
$230K - $250K *
Transform customer success by leading a team of CSMs to enhance strategic law firm partnerships, driving measurable value and adoption while aligning cross-functional teams to meet client needs and im...
Yesterday
Customer Success Manager, Enterprise
$110K - $115K *
Empower your career by managing enterprise accounts, driving customer success, and mentoring peers. Shape strategic relationships with C-suite stakeholders while leveraging data insights to enhance va...
2 weeks ago
Enterprise Core Customer Success Manager
$109K - $141K *
Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...
Reposted 2 days ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.