Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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1
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$156K - $195K *

Own the end-to-end B2B2C enrollment funnel by transforming data into actionable insights, optimizing processes, and leading cross-functional collaboration to enhance growth and ensure successful membe...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Join a team that's transforming customer experience through technical leadership. You’ll enhance our support by managing a hands-on team, driving resolutions, and collaborating with engineering to ens...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$122K - $137K *

Transform HR operations and onboarding by leading processes, ensuring compliance, and enhancing employee experiences through strategic oversight and teamwork with key departments...

Today

  •   5 - 7 years exp.  •   Healthcare

$125K - $165K *

Shape the future of healthcare product marketing by leading go-to-market strategies and launches within innovative solutions. Collaborate cross-functionally and represent the portfolio at industry eve...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$325K - $375K *

Lead the charge in building and managing a high-performing sales team focused on driving customer acquisition and revenue growth in the Mid-Enterprise sector, executing strategic sales initiatives acr...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $200K *

Transform client delivery through technology, optimize customer journeys, and enhance engagement. Collaborate with cross-functional teams and leverage insights to shape innovative solutions that eleva...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$169K - $220K *

Discover the opportunity to lead strategic initiatives that drive growth and innovation. Collaborate with executive teams to shape the vision, establish diversification strategies, and enhance communi...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Manage critical healthcare product initiatives and ensure organizational readiness. Lead cross-functional teams to drive compliance and innovation, while overseeing product lifecycle planning and exec...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Transform strategic client engagement and drive commercial growth through innovative solutions and senior-level relationship building to meet client objectives and enhance market positioning...

US-AnywhereRemote

Reposted 2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Elevate clinical strategy through peer-level engagement with CNOs, validating program designs and strengthening Stepful's brand in nursing leadership. Drive relationship-building and enhance sales pro...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$215K - $264K *

Advance our talent management strategy as a senior leader overseeing staffing, professional development, and team dynamics, while fostering relationships across functions to meet business priorities a...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$215K - $264K *

Unlock the potential of talent by leading staffing and professional development initiatives. Collaborate with senior leaders to drive engagement, navigate complex decisions, and ensure alignment with...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$76K - $111K *

Join a team that's committed to advancing AI security for customers. You will engage with clients, translating technical insights into business outcomes, while driving proactive improvements to proces...

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $150K *

Accelerate progress at creating impactful growth marketing programs that enhance visibility and engagement in the healthcare sector. Collaborate cross-functionally to design and implement targeted cam...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$85K - $100K *

Lead client relationships by strategically guiding campaigns, ensuring profitability, and collaborating with teams to deliver innovative marketing solutions. Drive performance through effective commun...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Grow your career with this dynamic role overseeing partnerships, driving revenue growth across add-ons, and enhancing customer experiences through collaborative cross-functional initiatives and operat...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Optimize customer intelligence by owning the strategic vision and architecture of CX360, ensuring alignment across teams while delivering scalable, enterprise-grade capabilities. Drive measurable impr...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$185K - $344K *

Lead strategic data partnerships to enhance collaboration and decision-making across commercial teams. Drive governance, compliance, and innovative data integration with a focus on maximizing value fr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $170K *

Partner with us to shape and execute a transformative people strategy, driving organizational effectiveness and leadership development across the business while supporting our growth objectives in a h...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $110K *

Grow your career with a dynamic team, managing key government accounts while driving strategy, retention, and customer success through innovative engagement models and AI technology...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Elevate your career by driving technical engagement and client success in a booming cybersecurity landscape, focusing on partner health, education, and seamless onboarding experiences to enhance strat...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $125K *

Lead a high-performing sales operations team, driving revenue growth through mentorship, strategic relationship building, and process improvement while fostering a culture of collaboration and excelle...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join a team that's transforming customer success in tech by empowering clients to fully leverage APIs and microservices, ensuring impactful outcomes and driving growth through innovative solutions and...

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Elevate the customer experience by driving successful enterprise implementations. Collaborate closely with merchants to ensure satisfaction through tailored solutions, effective project management, an...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $173K *

Partner with us to drive innovative growth strategies, acquire new customers, and enhance overall customer experience. You’ll collaborate with cross-functional teams to create impactful initiatives th...

Today

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.