Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$85K - $110K *

Optimize customer success by managing a diverse portfolio, driving adoption, and leading renewal discussions. Collaborate with cross-functional teams to enhance product offerings and ensure customer s...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $250K *

Drive the future of cybersecurity assurance by leading a team focused on risk management, security architecture, and compliance. Shape strategies and metrics to enhance security outcomes while collabo...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$191K - $239K *

Lead the development and growth of a Sales Engineering team focused on new product incubation, driving adoption and revenue through strategic customer engagements and cross-functional collaboration to...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$174K - $261K *

Join a team that's driving innovation in cloud solutions by leading and mentoring a dynamic sales force. Leverage your extensive experience to cultivate strategic relationships and navigate complex sa...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$174K - $261K *

Lead a dynamic sales team to drive new business and complex sales cycles, leveraging your extensive SaaS experience. Mentor Senior Account Executives while positioning innovative cloud solutions as th...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$110K - $130K *

Join a dynamic team to drive customer success through technical leadership, collaboration, and innovative solutions. Leverage your expertise to enhance operational efficiency and ensure seamless integ...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive client success by leading a high-performing team of account managers, building strategic relationships with C-suite executives, and implementing retention strategies to ensure long-term growth a...

Montreal, QCIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $190K *

Innovate as a strategic partner, enhancing patient access operations through leadership, governance, and performance improvement in a dynamic healthcare environment. Drive initiatives, streamline proc...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$88K - $190K *

Lead the charge in optimizing patient access operations and strategy, driving enterprise-level initiatives to enhance accountability and performance across the organization while ensuring seamless int...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Inspire customer success by fostering relationships and driving adoption. Leverage your technical expertise to guide clients through their journey, ensuring they maximize their investment and achieve...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Support customer success by fostering relationships, driving adoption, and ensuring account health. Leverage technical expertise to guide clients through their journey, maximizing the value of their i...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Drive customer success by fostering relationships and ensuring account health. Leverage your technical expertise to guide clients through their journey, maximizing value and inspiring growth while col...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $144K *

Optimize partner success by managing relationships and ensuring smooth post-contract execution. Drive collaboration across teams, enhance reporting processes, and identify growth opportunities within...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$81K - $127K *

Drive customer success by managing the full lifecycle of client engagement, ensuring product utilization and alignment with business goals. Collaborate with teams to foster strategic partnerships and...

Magna, UTRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Transform enablement across global Sales and Customer Success teams. Own major programs, diagnose performance gaps, and drive scalable strategies to enhance readiness and capability, ensuring alignmen...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive impactful renewal sales strategies across multiple portfolio companies, leveraging your expertise in enterprise sales to diagnose revenue retention issues and implement scalable solutions that e...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $100K *

Join a team that's dedicated to driving client success through strategic marketing engagement. You'll manage client relationships, enhance platform adoption, and collaborate cross-functionally to achi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$88K - $105K *

Lead client success initiatives by managing relationships, driving product adoption, and ensuring renewals for a diverse portfolio of credit unions and community banks. Collaborate cross-functionally...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $252K *

Join a team that's dedicated to enhancing customer experiences by managing post-sales relationships, driving technology adoption, and fostering communication across teams to ensure client satisfaction...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $252K *

Join a dynamic team as a Senior Customer Success Manager, driving customer engagement and satisfaction. Leverage your expertise to guide clients through the post-sales journey, ensuring impactful adop...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Drive strategic technology solutions by bridging business needs and IT capabilities. Lead proposal efforts, enhance customer engagement, and promote technology adoption to support business growth and...

Yesterday

  •   8 - 10 years exp.  •   Transportation

$170K - $230K *

Elevate the sales strategy and operations by partnering with leadership to enhance productivity, implement AI solutions, and drive data-driven decision-making. Lead a team to optimize processes and en...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with customers as a key partner in their success journey. Own onboarding, drive product adoption, and ensure account health while building scalable processes in a dynamic, fast-paced environmen...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $180K *

Transform product strategy into market-ready offerings, ensuring clarity, value, and delivery standards. Collaborate cross-functionally to enhance client and member experiences while managing pricing...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $110K *

Lead the charge in defining strategic visions and multi-service roadmaps for medium to large accounts, integrating marketing with cross-functional business strategies to drive growth and client satisf...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.