Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$108K - $184K *

Drive innovative sales strategies to enhance operations, foster partnerships, and achieve growth for top national agencies. Collaborate cross-functionally to optimize CRM systems and develop sales tea...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$105K - $115K *

Lead the Quality Management Department by overseeing quality assurance, regulatory compliance, and infection prevention initiatives to enhance patient care and safety. Collaborate with medical staff a...

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$120K - $130K *

Join us as a Customer Success Manager to enhance relationships with industrial OEM clients. Guide them through onboarding, strategic execution, and growth, ensuring they achieve optimal value from our...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $180K *

Lead the charge in driving client success through strategic partnerships, project management, and impactful communication. Collaborate cross-functionally to enhance client outcomes and optimize health...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Join us to redefine the Client Success landscape by mentoring others, driving strategic account growth, and shaping best practices. Leverage your SaaS expertise to enhance relationships and ensure lon...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $175K *

Elevate your leadership by driving People & Culture initiatives, enhancing employee experience, and implementing strategic HR operations across a diverse, purpose-driven team. Lead transformative HR p...

Montreal, QCIn-Person

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $150K *

Take ownership of the customer experience by managing enterprise accounts, driving engagement, and delivering insights to ensure value, retention, and growth in a dynamic and collaborative post-sales...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $171K *

Empower clients by managing their complete post-sales journey, driving success through strategic insights and partnership. Collaborate across teams to enhance client experiences, adoption, and retenti...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $100K *

Champion client success by managing key accounts, ensuring optimal support, and driving revenue. Collaborate with teams to enhance performance, optimize campaigns, and strengthen relationships in a fa...

Yesterday

  •   Less than 5 years exp.  •   Media

$195K - $215K *

Transform strategic partnerships by driving co-sell motions and revenue growth, while leading alignment across teams and influencing outcomes with executives. This high-impact role demands deep indust...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Drive strategic operational excellence in program management, ensuring effective resource allocation, project delivery, and financial oversight across multiple teams and locations to meet organization...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$164K - $285K *

Drive the technical narrative for a leading enterprise software solution, crafting impactful keynotes and demos that shape industry understanding of agentic AI and integration. Collaborate cross-funct...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$251K - $340K *

Drive sales-assisted growth by leading innovative models and strategies. Build segmentation, optimize customer journeys, and collaborate cross-functionally to enhance conversion and efficiency through...

US-AnywhereRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$186K - $232K *

Transform client relationships by driving satisfaction, profitability, and growth through effective leadership, proactive engagement, and operational excellence while navigating complex challenges in...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$219K - $285K *

Lead the charge in driving strategic program management for innovative therapies, overseeing complex development across clinical and commercial functions while ensuring alignment and collaboration wit...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Lead operational excellence in a dynamic behavioral health setting, ensuring compliance, efficient program functioning, and a safe environment for staff and clients. Collaborate with leadership to fos...

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Join a team that's building the commercial infrastructure for scalable growth. You'll enhance revenue operations and financial strategy, optimize client contracts, and implement efficient systems whil...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Elevate customer experience by leading strategic lifecycle services and training, ensuring operational excellence and profitability across after-market service business in the Americas while building...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$175K - $205K *

Create and execute SMB growth strategies focusing on acquisition, conversion, and pipeline expansion. Utilize AI and hands-on marketing tactics to optimize campaigns, enhance trial-to-paid conversions...

Ottawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$175K - $205K *

Shape the future of SMB growth marketing by driving acquisition, conversion, and pipeline acceleration using AI insights and high-impact campaigns that inform data-driven decisions, executing hands-on...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Drive transformative strategies that elevate customer engagement and services, overseeing lifecycle management and training for optimal customer value across the Americas. Lead P&L performance while e...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$170K - $210K *

Drive client success by leading a high-performing team to deliver strategic guidance, manage operations, and build strong relationships, ensuring compliance and satisfaction across a diverse portfolio...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Support cross-functional teams to design robust operational infrastructures that enhance client value and drive customer success through innovative solutions in Salesforce and agile product management...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$170K - $200K *

Shape the partner marketing strategy end to end, driving pipeline through targeted programs for brokers and consultants. Collaborate across teams to build effective marketing initiatives that enhance...

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Join a team that's driving innovative sales strategies across logistics. Elevate your career while developing tailored solutions, fostering key client relationships, and leading cross-functional colla...

Brampton, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.