Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$175K - $210K *

Join a team that's shaping the future of document generation and e-signature solutions. Lead global engineering efforts, drive innovation, and ensure quality while fostering a high-performing culture...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $150K *

Drive customer success by engaging with clients to leverage composable products, enhancing their understanding of features and achieving business goals through strategic planning and support...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $180K *

Lead transformative Product Marketing strategies to enhance messaging and Go-To-Market initiatives across product lines. Collaborate with cross-functional teams to optimize positioning and drive growt...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$203K - $270K *

Lead operational excellence for GTM Enablement, driving scalable processes and technology adoption while managing enterprise initiatives for cross-functional impact...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Shape exceptional customer experiences by guiding them through the HELOC journey, ensuring their needs are met from application to active use, while collaborating with teams to enhance support process...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$233K - $330K *

Drive strategic innovation by managing the lifecycle of buying programs to enhance market adoption and streamline operations. Collaborate with cross-functional teams to redefine Cisco's value delivery...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$232K - $341K *

Deliver impactful global partner strategies that drive recruitment and scalability in diverse channels, ensuring mutual growth and value creation through effective collaborations across teams and ecos...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$236K - $289K *

Lead operational excellence by optimizing partner capacity, enhancing business performance, and driving strategic initiatives within a collaborative consulting environment...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Champion the delivery of large-scale, multi-phase technology programs, ensuring alignment across operational and business teams. Drive innovation with AI solutions that enhance store technology and cu...

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$180K - $220K *

Champion the transformation of knowledge management using AI-driven systems, enhancing employee readiness and collaboration across the organization while fostering scalable growth and innovation in le...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $320K *

Champion the evolution of our Customer Success Platform, driving product strategy and AI initiatives. Collaborate with teams across functions to enhance user engagement and streamline operations, deli...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Lead the charge in developing and commercializing payer analytics products, driving product strategy and execution within a matrixed environment. Collaborate cross-functionally to translate market ins...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$114K - $212K *

Shape the future of customer success by owning the entire journey from deployment to value realization. Collaborate with cross-functional teams to enhance service reliability and scale operations thro...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Champion client success through strategic engagement and revenue cycle improvements, driving performance, satisfaction, and growth for enterprise partners while leading operational excellence across h...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$161K - $269K *

Lead and inspire a strategic sales team across a central territory, driving revenue growth and cultivating high performance through coaching, collaboration, and effective customer engagement strategie...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock customer potential as a vital partner in their success journey. Manage accounts to drive satisfaction, adoption, and renewals, while leveraging insights to foster long-term relationships and en...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Unlock potential by managing enterprise customer accounts and driving success through value engagement, adoption, and retention. Collaborate with stakeholders to enhance customer experiences and ensur...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Advance customer success initiatives by strategically managing team performance and engagement. Collaborate with key stakeholders to ensure alignment and continuous improvement, driving measurable out...

1 month ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Transform client success through effective project management, bridging client needs and technical teams to ensure timely delivery and high-quality solutions that enhance client experience and satisfa...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$138K - $160K *

Bring your expertise to lead and inspire a dynamic team while overseeing complex creative project delivery. You will enhance client relationships and drive strategic solutions across multiple initiati...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $150K *

Empower enterprise customers by fostering strategic relationships, driving adoption, and delivering measurable business outcomes. Collaborate with cross-functional teams to enhance customer success an...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$61K - $122K *

Accelerate customer success by optimizing engagement, retention, and growth for strategic accounts. Lead cross-functional initiatives, streamline processes, and enhance the customer experience through...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$105K - $125K *

Join a driven team as a Senior Customer Success Manager, ensuring strategic clients derive maximum value from access control solutions through exceptional account management and relationship-building...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $200K *

Join us to lead product management efforts, shaping strategies that drive civic tech innovation. Oversee a talented team, collaborate cross-functionally, and prioritize initiatives, enhancing user eng...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion the creation of a dynamic Account Management department, leading a team to ensure exceptional client retention and growth through strategic oversight and effective coaching across a diverse c...

2 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.