Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$185K - $210K *

Engage with clients to drive retention and growth strategies, fostering deep relationships and collaboration across teams. Leverage market insights to enhance product offerings and ensure client succe...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead customer outcomes for service sellers by ensuring successful onboarding, adoption, and health. Collaborate closely with clients to enhance their profitability and experience by leveraging your ex...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's dedicated to driving customer success through exceptional onboarding, adoption, and health. Your role will span various service sectors, ensuring clients maximize their value and ou...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career by driving sales and developing strategic relationships within major sectors across the AMER region, ensuring revenue maximization and effective execution of account strategies...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $150K *

Lead the charge in developing strategic frameworks that drive client success. Collaborate cross-functionally to craft innovative solutions, mentor teams, and ensure strategic excellence across integra...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Transform the future of strategic communications by leading cross-functional teams to develop innovative, data-driven strategies that drive client success and foster long-term relationships in a dynam...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$81K - $120K *

Join a team that's dedicated to driving customer success and growth. In this strategic role, you'll manage high-value accounts, ensuring exceptional engagement and measurable outcomes throughout the c...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$81K - $120K *

Lead the charge in driving customer success and retention for high-value SMB clients. Manage the full customer lifecycle, ensuring measurable outcomes and strategic partnerships that foster growth and...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$70K - $140K *

Unlock potential by managing and enhancing customer relationships through expert engagement and strategic solutions, ensuring satisfaction and driving retention for medium to large commercial accounts...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$158K - $210K *

Drive success by leading a high-performing Enterprise Sales team, shaping strategies, and fostering relationships with Fortune 1000 clients. Collaborate across departments to achieve ambitious sales t...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading strategic customer success initiatives, driving retention and growth for high-value clients in government and insurance sectors. Collaborate with executives to shape agenda...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $140K *

Elevate customer success and drive revenue growth by leading onboarding, managing relationships, and collaborating across teams to enhance the customer experience and maximize product adoption...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Build and execute a partner growth strategy to drive revenue through strategic alliances, managing partner relationships, and optimizing performance metrics for success in a dynamic commercial ecosyst...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Elevate growth by building a high-impact partner ecosystem that drives revenue through strategic data offerings, enhancing market reach and fostering sustainable partnerships in a dynamic commercial e...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Transform the future of global commerce by building a high-impact partner ecosystem. Drive revenue growth through strategic partnerships, innovative programs, and collaboration across teams to enhance...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $240K *

Grow your career with a dynamic team focused on building strategic partnerships, driving revenue growth, and enhancing partner engagement through innovative programs and collaborative strategies...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $240K *

Drive partner growth by executing strategies across various channels, managing strategic partnerships, and coordinating internal teams to enhance revenue opportunities and partner success...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $240K *

Accelerate partner growth by developing strategies and managing relationships to drive revenue through strategic alliances and technology partnerships, ensuring successful onboarding and performance m...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $145K *

Champion client success by managing strategic partnerships with mid-sized enterprises. Drive measurable outcomes through relationship management, consultative problem-solving, and cross-functional col...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion customer success by optimizing onboarding and deploying AI-driven solutions. Manage a diverse SMB and Mid-Market portfolio, enhancing efficiency and driving measurable outcomes while collabor...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $210K *

Lead the charge in financial forecasting and analysis, driving strategic decisions that enhance top-line performance. Collaborate with senior leadership and cross-functional teams to optimize SaaS met...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $210K *

Drive impactful financial analysis and forecasting to enhance business performance. Collaborate with senior leadership and teams to connect key SaaS metrics with strategic decisions, ensuring effectiv...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$186K - $279K *

Elevate marketing operations and sales enablement strategies to drive commercial growth. Collaborate with cross-functional teams to optimize processes, implement technology solutions, and develop impa...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$186K - $279K *

Accelerate commercial growth by overseeing marketing operations and sales enablement strategies. Collaborate with cross-functional teams to optimize processes, enhance lead generation, and implement i...

Redwood City, CARemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Lead customer success by managing enterprise accounts, driving implementations, and building scalable processes. Collaborate with teams to maximize customer adoption and satisfaction while ensuring re...

Toronto, ONIn-Person

Reposted 1 month ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.