Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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1
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$150K - $180K *

Unlock potential by leading enterprise portfolio management and project delivery. Drive strategic alignment, enhance governance, and ensure measurable outcomes while fostering a high-performing team i...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Oversee operations management across multiple health centers, driving strategic initiatives and enhancing client satisfaction. Lead and mentor teams while implementing innovative performance standards...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$187K - $210K *

Lead the charge in transforming Product Operations by streamlining workflows, leveraging AI for improved efficiency and delivering impactful product management across global teams. Mentor a diverse te...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$212K - $274K *

Transform the GTM planning landscape by integrating strategy, forecasting, and performance management across diverse growth channels, ensuring alignment with financial goals and operational priorities...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$160K - $190K *

Lead the charge in crafting innovative marketing strategies that elevate product positioning and drive growth. Collaborate across teams to develop compelling messaging and execute impactful go-to-mark...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Unlock potential by leading a dynamic team to create and implement impactful product marketing strategies that drive growth, enhance brand visibility, and align with market trends while ensuring cross...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Join a team that's shaping marketing strategies and product messaging, driving growth through market analysis and cross-functional collaboration. Lead a talented group to effectively position product...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Shape the future of product marketing by leading strategy, development, and execution of cohesive marketing plans. Collaborate with cross-functional teams to drive demand and growth through innovative...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Unlock potential by leading product marketing strategies that position our platform for growth. Collaborate with cross-functional teams to define go-to-market plans, mentor talent, and drive demand ge...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Join a team that's redefining product marketing strategies to elevate brand presence and drive growth. Lead cross-functional collaborations, develop impactful messaging, and manage a talented team to...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Join a team that drives impactful product marketing strategies, collaborating across leadership and functions to enhance product positioning and demand generation. Lead a talented marketing team to tr...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Launch innovative marketing strategies that drive product growth, enhance customer engagement, and shape competitive positioning. Collaborate cross-functionally to lead a high-performing team while an...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Partner with us to lead product marketing strategies that drive growth and demand for our platform. Collaborate with cross-functional teams and leverage insights to shape effective messaging and posit...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Drive marketing strategies that elevate platform and product offerings, ensuring cohesion across cross-functional teams to enhance customer engagement and demand generation while managing a talented m...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Transform your career by leading innovative marketing strategies, collaborating with cross-functional teams, and driving product success in a dynamic environment. Enable impactful brand messaging and...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Lead the development and execution of innovative product marketing strategies, collaborating across teams to drive growth and demand. Oversee a talented team and optimize marketing effectiveness throu...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$95K - $115K *

Join a team that's dedicated to enhancing customer success in cybersecurity. Leverage your expertise to build trusted relationships, drive product adoption, and ensure client satisfaction while naviga...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $115K *

Empower customer success by building trusted relationships, driving product adoption, and ensuring satisfaction. Collaborate cross-functionally to address challenges and enhance value realization for...

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$165K - $185K *

Transform revenue operations by building a scalable foundation for go-to-market success. Lead systems, data, and processes across Sales, Marketing, and Customer Success to enhance visibility and execu...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Empower cross-functional teams to drive the Future of Medicine initiatives, ensuring scalable processes and compliance while enhancing patient safety and experience through strategic planning and exec...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $210K *

Join us to drive strategic marketing initiatives for talent solutions, collaborating with global teams to enhance brand positioning and demand generation. Lead and mentor a dynamic team while fosterin...

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Join a team that's driving strategic marketing initiatives to enhance demand for talent solutions. Collaborate with global teams to design impactful campaigns, manage content, and foster relationships...

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Shape the future of talent solutions by leading strategic marketing initiatives, driving demand through multi-channel campaigns, and fostering collaboration between business and marketing teams to ach...

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Lead strategic marketing initiatives to drive demand for talent solutions. Collaborate with global teams to design impactful campaigns, enhance brand positioning, and foster strong relationships acros...

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Unlock your potential by leading a dynamic Customer Success team, driving accountability, and enhancing customer experiences. Collaborate with cross-functional teams to improve retention and growth wh...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.