Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$108K - $180K *

Drive operational excellence and strategic initiatives while leading a dynamic team of over 650 employees. Ensure high service levels, financial accountability, and compliance within a fast-paced dist...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$153K - $193K *

Collaborate with leadership to drive strategic initiatives and operational excellence. Leverage analytical skills and executive communication to align priorities and foster cross-functional relationsh...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$197K - $313K *

Innovate the customer onboarding experience by leveraging advanced AI tools and collaboration methods. Drive product vision, market research, and technical delivery through cross-functional collaborat...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$116K - $174K *

Own and scale a global customer stories program that drives advocacy through compelling narratives and videos, collaborating with teams across marketing, sales, and customer success to elevate executi...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$160K - $190K *

Drive customer engagement and satisfaction as you manage loyalty and adoption of innovative products, ensuring alignment with customer objectives for enhanced success and growth opportunities...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $190K *

Join a team that's dedicated to enhancing customer success by managing key relationships, driving adoption, and ensuring value realization through proactive support and strategic guidance for complex...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$173K - $277K *

Champion secure, effortless customer service by driving identity and verification strategies that enhance operational efficiency. Collaborate across teams to integrate AI and define metrics ensuring o...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$61K - $102K *

Execute exceptional customer support by managing relationships, coordinating order fulfillment, and ensuring operational excellence. Drive customer satisfaction in a collaborative environment while le...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Unlock your potential by designing and optimizing customer lifecycle campaigns. Lead cross-functional efforts to create seamless customer journeys, ensuring strategic messaging, effective segmentation...

Calgary, ABIn-Person

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$173K - $277K *

Champion secure and seamless customer identity management across diverse platforms. Drive product strategy integrating AI and user needs, optimizing verification workflows and service experiences for...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$123K - $186K *

Drive customer success by ensuring high-value clients achieve maximum ROI with our platform. Collaborate strategically across business and technical teams to align their priorities with our solutions...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Champion customer success by ensuring high-value clients maximize their investment, providing strategic guidance and support in achieving business objectives, fostering strong relationships, and drivi...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Lead the charge in transforming the Customer Care organization into a modern, insight-driven powerhouse that enhances customer journeys, improves retention, and delivers operational excellence through...

Cornwall, ONIn-Person

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Join a team that's driving market growth and enhancing customer satisfaction by leading a dedicated sales operations team. Shape strategies, foster talent, and develop key relationships to elevate bus...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $120K *

Elevate sales performance by leading a high-impact team, driving revenue growth, fostering client relationships, and implementing strategic initiatives for market expansion. Contribute to a culture of...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Transform legal and compliance functions into strategic business enablers, leveraging analytics and cross-functional collaboration to enhance enterprise growth, operational efficiency, and risk manage...

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$90K - $130K *

Join our dynamic team as you bridge Product and Customer needs, facilitate technical solutions, and drive innovation to enhance procurement processes, supporting top-tier tech companies in maximizing...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$160K - $190K *

Collaborate with clients to drive revenue growth in the FinTech sector, ensuring strategic account planning and product implementation. Forge strong relationships while enhancing client experiences th...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $180K *

Transform the legal and compliance landscape by driving strategic initiatives and analytics to enhance operational efficiency and risk management within a rapidly evolving enterprise environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$130K - $180K *

Transform the Legal and Compliance landscape by driving strategic initiatives, enhancing analytics, and fostering enterprise accountability to enable robust business growth and proactive risk manageme...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$130K - $180K *

Transform the future of legal and compliance operations by driving strategic execution and analytics. Serve as a key business partner to ensure proactive management of initiatives, risks, and regulati...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $175K *

Join a team that's transforming airport operations through technology integration. Oversee strategic partnerships, drive revenue growth, and ensure compliance while enhancing multimodal mobility hubs...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$125K - $225K *

Advance customer success by fostering strategic relationships and driving engagement throughout the customer journey. Own renewals and expansions, ensuring our clients maximize value from our AI-power...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $184K *

Drive strategic sales initiatives, optimize operations, and lead growth by collaborating with national agencies. This role requires a visionary leader adept in market dynamics and dedicated to fosteri...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$108K - $184K *

Join us to develop and execute comprehensive sales strategies, optimize sales operations, and drive growth while managing key national partnerships. Utilize market insights and lead a strong sales tea...

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.