Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Shape transformative customer success strategies by leading a high-performing team, ensuring exceptional service delivery, and fostering collaborative partnerships with stakeholders for optimal client...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Advance customer satisfaction by leading a high-performance team of Success Architects, driving exceptional support and adoption of Agentforce solutions for diverse customer segments through effective...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Join a dynamic leadership team to drive exceptional customer success and value realization through technical guidance and strategic partnership across diverse customer segments, enhancing satisfaction...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Help us lead a high-performing team to drive customer success through technical guidance and strategic planning. You'll manage operations, ensuring customer satisfaction while fostering an inclusive c...
Reposted 1 week ago
Supervisor, Program Management
$80K - $95K *
Join a team that's dedicated to operational excellence and employee development. As a Supervisor, you'll lead daily operations, manage performance, and ensure compliance while fostering a collaborativ...
5 days ago
Enterprise Customer Success Manager - US
$120K - $145K *
Empower customer success by managing a high-value portfolio, driving retention and growth. Leverage strategic insights to enhance product adoption and ensure measurable ROI, while fostering strong rel...
1 week ago
Client Success Enablement Manager
$95K - $105K *
Unlock the potential of our Client Success teams by designing impactful training programs. Collaborate with leadership to transform business priorities into engaging learning experiences that drive cu...
Yesterday
Senior Customer Success Manager
$110K - $130K *
Empower customer success by managing engagement strategies, driving adoption, and optimizing outcomes. Collaborate cross-functionally to enhance user experiences and support account growth through dat...
2 weeks ago
Senior Customer Success Manager
$110K - $130K *
Develop customer success strategies to enhance engagement, retention, and growth. Collaborate cross-functionally to optimize user experiences and account health, while driving adoption of digital prog...
2 weeks ago
Senior Customer Success Manager
$95K - $125K *
Join a team that's dedicated to enhancing customer engagement and satisfaction. In this role, you'll manage key accounts, drive product utilization, and identify growth opportunities while collaborati...
3 weeks ago
$140K - $180K *
Lead client relationships by ensuring deployment health, resolving technical issues, and driving value through strategic insights. Collaborate with stakeholders to enhance customer success and identif...
2 weeks ago
$200K - $320K *
Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...
1 week ago
Senior Partner Success Manager
$125K - $145K *
Contribute to the growth of strategic partner relationships by driving successful implementations and onboarding practices. Collaborate across teams to enhance partner experiences and ensure long-term...
3 weeks ago
Strategic Partnerships Director
$110K - $130K *
Engage in impactful partnerships as an individual contributor to drive revenue growth and patient access through scalable partnership strategies that enhance engagement and clinical outcomes in histor...
4 weeks ago
Principal Customer Success Manager
$120K - $145K *
Join a team that's transforming customer success at the enterprise level. Oversee strategic relationships, drive initiatives, and ensure alignment between customer goals and company objectives for lon...
2 weeks ago
Director, Distribution Strategy
$172K - $203K *
Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...
1 week ago
Founding Enterprise Customer Success Manager
$100K - $120K *
Champion customer growth by owning key accounts and driving Net Revenue Retention through deep relationship management and strategic use case development. Collaborate with customers to enhance and opt...
Reposted 1 month ago
Business Strategy Director (Financial Services, Healthcare & Life Sciences)
$197K - $313K *
Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...
5 days ago
Senior Federal Customer Success Specialist
$118K - $135K *
Drive customer success by managing relationships with federal clients, ensuring seamless data delivery and support. Collaborate across teams to enhance service and expand account portfolios as the fed...
2 weeks ago
Director, Partner Program Growth & Experience Strategy
$125K - $150K *
Transform partner growth strategies by leading innovative referral programs, enhancing partner experiences, and driving collaboration across teams to maximize referral opportunities and business impac...
1 week ago
Director, Partner Program Growth & Experience Strategy
$135K - $160K *
Engage in strategic leadership to enhance partner referral programs, driving growth and collaboration across channels. Shape experiences that build partner confidence and optimize referral opportuniti...
1 week ago
Director, Partner Program Growth & Experience Strategy
$125K - $150K *
Create and lead innovative partner referral strategies to enhance growth and engagement across diverse partner channels, ensuring a differentiated experience that drives referrals and strengthens rela...
1 week ago
Director, Partner Program Growth & Experience Strategy
$135K - $160K *
Shape your career by leading partner referral strategies that enhance growth and engagement across diverse channels. Collaborate with cross-functional teams to drive impactful programs and elevate par...
1 week ago
Director, Partner Program Growth & Experience Strategy
$125K - $150K *
Shape the future of partner growth by leading strategic initiatives that enhance referral programs, strengthen partner experiences, and drive collaboration across teams to maximize business impact and...
1 week ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.