Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$108K - $130K *

Lead a dynamic team of Customer Success Managers, driving strategic customer engagement and operational excellence. Shape critical processes and playbooks to maximize customer value, while partnering...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$147K - $202K *

Join a dedicated team as a Customer Success Manager, where you will build strong partnerships with Salesforce customers, ensuring they achieve their business goals and maximize the value of their inve...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$123K - $186K *

Join a team that's dedicated to enhancing customer success on Salesforce. Forge strong relationships, manage major incidents, and optimize platform use to drive business value. Your expertise will emp...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Accelerate customer success by serving as a strategic partner to enhance value from Salesforce, fostering deep relationships and driving optimal technical and operational health for your clients throu...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$123K - $186K *

Unlock potential by managing customer relationships to enhance their Salesforce experience, ensuring maximum value through expert guidance and proactive support, while addressing technical needs and d...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$123K - $186K *

Drive customer success by serving as a trusted advisor for Salesforce users, ensuring optimal utilization of resources and partnerships through proactive management, risk assessment, and technical gui...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$123K - $186K *

Elevate customer success by partnering with organizations to maximize their Salesforce investment. As a trusted advisor, you will foster relationships and ensure value through proactive technical supp...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$147K - $202K *

Champion customer success by serving as a trusted advisor, optimizing Salesforce implementation, and fostering strong relationships with stakeholders to enhance overall platform value and performance...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $120K *

Join our dynamic team as a Customer Success Manager, where you'll drive customer engagement and ensure successful API integrations for eCommerce and logistics clients, enhancing their business value w...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $190K *

Lead a dynamic team in delivering exceptional customer service while ensuring operational excellence and financial success across multiple markets. Drive team engagement and performance improvement in...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$143K - $194K *

Shape the future of customer success by guiding a dynamic team of CSMs. Design strategic initiatives to drive customer engagement, expand portfolios, and enhance operational efficiencies within a rapi...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$147K - $184K *

Join a team that's defining market strategies and elevating procurement narratives. You will lead product marketing efforts, guide a team, and leverage data-driven insights to drive impactful messagin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$104K - $183K *

Accelerate customer success as a trusted advisor, guiding enterprise accounts to achieve their business goals through strategic relationship management, data-driven insights, and cross-functional coll...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Reimagine the enterprise deal process as you lead, mentor, and innovate within cross-functional teams to streamline pricing and approval strategies, ensuring competitive, financially sound deals while...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$137K - $252K *

Join a team that's reshaping marketing planning and operations. As a key leader, you will drive strategic alignment, enhance budget management, and streamline cross-functional workflows. Influence ini...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$114K - $162K *

Drive innovation and enhance customer engagement by leading digital strategy and execution. Collaborate across teams to deliver impactful solutions that elevate customer experience and meet organizati...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$114K - $162K *

Lead digital transformation strategies to enhance user engagement and drive innovative solutions. Collaborate with cross-functional teams to boost customer and agent experiences while ensuring alignme...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Lead the charge in optimizing retention strategies across diverse domains. Own product vision and collaborate with cross-functional teams to create seamless customer, merchant, and coworker experience...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Unlock growth by leading the Employer Growth Team to enhance sales, drive operational excellence, and establish Propelus as the go-to partner for healthcare organizations. This strategic role combines...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $120K *

Champion a robust CRM strategy, enhancing customer retention and lifecycle marketing through data-driven insights, seamless cross-channel execution, and impactful leadership across teams to drive long...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$164K - $261K *

Join a team that's redefining HR strategy as a trusted advisor to executives. Lead transformative initiatives integrating data, AI, and workforce evolution to enhance organizational effectiveness and...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$164K - $261K *

Unlock potential by strategizing with senior leaders to drive organizational transformation. As a trusted advisor, influence talent initiatives and enhance engagement, leveraging analytics and operati...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$164K - $261K *

Drive strategic HR initiatives as a trusted advisor to senior leaders, shaping organizational transformations and talent strategies with a focus on data-driven insights and stakeholder collaboration t...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$164K - $261K *

Shape the future of Employee Success by partnering with senior HR leaders to drive strategic organizational change, enhance talent initiatives, and navigate complex industry transformations leveraging...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$164K - $261K *

Transform the employee success landscape by advising senior leaders on strategic HR initiatives, operational excellence, and data-driven insights, enhancing organizational performance across global te...

2 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.