Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$90K - $100K *

Empower commercial real estate teams by optimizing workflows and driving value through proactive client engagement, ensuring maximum platform adoption and retention to foster long-term growth partners...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Drive customer success by fostering relationships, enhancing product adoption, and ensuring satisfaction. Serve as a trusted advisor to clients, working with cross-functional teams to achieve business...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$160K - $210K *

Drive customer success through deep technical expertise in AI security, enhancing adoption and ensuring value realization. Collaborate across teams to secure renewals, identify growth opportunities, a...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Unlock potential by leading our engagement with U.S. federal agencies to drive growth in federal contracting, crafting winning proposals, and ensuring compliance within a dynamic team environment...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Elevate sales effectiveness by leading a global strategy for sales enablement, equipping teams with knowledge and tools to drive revenue growth while fostering talent development and aligning with bus...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$100K - $130K *

Innovate with us as a Senior Product Marketing Manager, leading go-to-market strategies, defining messaging, and driving cross-functional collaboration to successfully launch B2B SaaS products in the...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $154K *

Transform enterprise trial experiences by leading tailored execution of Samsara technology. Collaborate across teams to drive success in customer trials, ensuring impactful outcomes that enhance sales...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape a global sales enablement strategy to empower teams, drive revenue, and elevate performance through innovative training and development initiatives while fostering cross-functional collaboration...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$150K - $200K *

Accelerate progress at driving sales growth by leading a global sales enablement strategy. This strategic role requires partnership across functions to enhance sales performance and develop training p...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $180K *

Unlock potential by leading client analytics initiatives that drive measurable business outcomes. Combine analytical expertise with cross-functional leadership to shape data, CRM, and technology strat...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$120K - $150K *

Empower business growth by leading analytics strategies, guiding clients in leveraging data, CRM, and advanced analytics. Serve as a trusted advisor, driving measurable outcomes through effective comm...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $200K *

Join a team that drives transformative value through AI-powered customer engagement and consultative selling, leading strategic initiatives that boost growth and executive relationships across major a...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$220K - $270K *

Unlock potential by leading marketing operations to drive process optimization and cross-functional alignment. Collaborate with teams to enhance efficiency through data-driven strategies and AI innova...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$95K - $106K *

Champion client success by nurturing relationships, optimizing solutions, and driving value through tailored strategies and engagement initiatives while proactively addressing challenges in a dynamic...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$126K - $202K *

Join a team that's revolutionizing customer experience with AI-driven insights. You'll lead the design and execution of innovative listening programs to enhance customer engagement and drive organizat...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Accelerate progress at a leading B2B SaaS company by managing an Enterprise Growth team. Drive customer success, foster partnerships, and shape key strategies that influence retention and revenue thro...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $186K *

Lead the charge in delivering exceptional service to clients while driving revenue growth, managing complex contracts, and cultivating strong relationships in the healthcare insurance industry. This s...

Today

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Empower growth by leading a dynamic sales team, driving revenue strategies, and enhancing the guest experience through innovative sales processes and effective cross-functional collaboration...

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Champion client relationships by identifying and pursuing expansion opportunities within existing accounts, enhancing their engagement and value from inecta Food solutions to drive growth and mitigate...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$160K - $285K *

Champion social strategy and campaign excellence by leading cross-functional teams, guiding creative direction, and ensuring impactful delivery. Drive innovative processes and enhance studio capabilit...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $180K *

Transform customer relationships by leading a dynamic team focused on value-driven strategies, AI integration, and measurable outcomes, while driving pipeline growth and establishing industry leadersh...

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $170K *

Pioneer people strategies that enhance organizational effectiveness and drive growth. Collaborate with leaders to optimize talent management, performance processes, and employee engagement while foste...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$162K - $256K *

Innovate data solutions by designing modern architectures and building scalable pipelines. Collaborate with clients to extract insights and drive visibility through effective analytics, reporting, and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$144K - $211K *

Explore unique B2B marketing solutions as a Sr Product Manager, guiding specialized modeling initiatives. Drive intelligence layers and collaborate across teams to craft impactful revenue-driven outco...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Shape the future of enterprise transformation! Lead the technical delivery for a major program, guiding architecture, integrations, data migration, and QA to ensure scalable solutions across 20+ entit...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.