Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$171K - $273K *

Shape transformative customer success strategies by leading a high-performing team, ensuring exceptional service delivery, and fostering collaborative partnerships with stakeholders for optimal client...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Advance customer satisfaction by leading a high-performance team of Success Architects, driving exceptional support and adoption of Agentforce solutions for diverse customer segments through effective...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Join a dynamic leadership team to drive exceptional customer success and value realization through technical guidance and strategic partnership across diverse customer segments, enhancing satisfaction...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Help us lead a high-performing team to drive customer success through technical guidance and strategic planning. You'll manage operations, ensuring customer satisfaction while fostering an inclusive c...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to operational excellence and employee development. As a Supervisor, you'll lead daily operations, manage performance, and ensure compliance while fostering a collaborativ...

Chesterfield, MORemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Empower customer success by managing a high-value portfolio, driving retention and growth. Leverage strategic insights to enhance product adoption and ensure measurable ROI, while fostering strong rel...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $105K *

Unlock the potential of our Client Success teams by designing impactful training programs. Collaborate with leadership to transform business priorities into engaging learning experiences that drive cu...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by managing engagement strategies, driving adoption, and optimizing outcomes. Collaborate cross-functionally to enhance user experiences and support account growth through dat...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Develop customer success strategies to enhance engagement, retention, and growth. Collaborate cross-functionally to optimize user experiences and account health, while driving adoption of digital prog...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $125K *

Join a team that's dedicated to enhancing customer engagement and satisfaction. In this role, you'll manage key accounts, drive product utilization, and identify growth opportunities while collaborati...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Lead client relationships by ensuring deployment health, resolving technical issues, and driving value through strategic insights. Collaborate with stakeholders to enhance customer success and identif...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $320K *

Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $145K *

Contribute to the growth of strategic partner relationships by driving successful implementations and onboarding practices. Collaborate across teams to enhance partner experiences and ensure long-term...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Engage in impactful partnerships as an individual contributor to drive revenue growth and patient access through scalable partnership strategies that enhance engagement and clinical outcomes in histor...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Join a team that's transforming customer success at the enterprise level. Oversee strategic relationships, drive initiatives, and ensure alignment between customer goals and company objectives for lon...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$172K - $203K *

Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion customer growth by owning key accounts and driving Net Revenue Retention through deep relationship management and strategic use case development. Collaborate with customers to enhance and opt...

Toronto, ONIn-Person

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$197K - $313K *

Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...

RemoteRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$118K - $135K *

Drive customer success by managing relationships with federal clients, ensuring seamless data delivery and support. Collaborate across teams to enhance service and expand account portfolios as the fed...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $150K *

Transform partner growth strategies by leading innovative referral programs, enhancing partner experiences, and driving collaboration across teams to maximize referral opportunities and business impac...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Engage in strategic leadership to enhance partner referral programs, driving growth and collaboration across channels. Shape experiences that build partner confidence and optimize referral opportuniti...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Create and lead innovative partner referral strategies to enhance growth and engagement across diverse partner channels, ensuring a differentiated experience that drives referrals and strengthens rela...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Shape your career by leading partner referral strategies that enhance growth and engagement across diverse channels. Collaborate with cross-functional teams to drive impactful programs and elevate par...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of partner growth by leading strategic initiatives that enhance referral programs, strengthen partner experiences, and drive collaboration across teams to maximize business impact and...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.