Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$120K - $170K *

Engage with strategic accounts by leading a dynamic team of Technical Account Managers, enhancing customer relationships and driving satisfaction through tailored strategies and exceptional service, e...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Unlock potential by driving strategic growth and partnerships within the U.S. Department of Health and Human Services. Engage with stakeholders to identify opportunities, develop solutions, and enhanc...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $254K *

Seeking a dynamic leader to enhance global client service through Level II Support, optimizing issue resolution and driving continuous improvement across teams and products for an exceptional client e...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$210K - $310K *

Analyze organizational needs and drive strategic HR initiatives to enhance talent management, succession planning, and employee relations in a dynamic gaming industry environment. Build trusted partne...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$130K - $145K *

Join us to manage enterprise customer relationships, driving adoption and retention through strategic insights and strong partnerships. You'll be a trusted advisor, ensuring measurable value and succe...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$84K - $90K *

Champion client success by building strong relationships and delivering tailored solutions. Leverage advanced AI tools to enhance efficiency and drive project execution, ensuring alignment with client...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $160K *

Lead the charge in transforming member support by defining strategy, enhancing team performance, and integrating AI solutions. Drive operational excellence while fostering a culture of empathy and acc...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Elevate customer success by building strong relationships, understanding needs, and driving satisfaction. Collaborate with cross-functional teams to ensure clients maximize value from our solutions an...

Tampa, FLRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $246K *

Join a team that's redefining sales and customer success operations. Lead strategic initiatives across the Americas, driving productivity and enhancing customer lifecycle processes while collaborating...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Transform customer experiences by driving technical excellence in post-sale support. Collaborate with teams to ensure seamless handoffs, empower account managers, and resolve escalations, all while en...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$160K - $180K *

Reimagine customer success by driving onboarding, adoption, and renewals for a diverse portfolio. Collaborate with cross-functional teams to ensure every user thrives, turning initial deployments into...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$200K - $265K *

Empower enterprise clients by driving AI adoption and optimizing their use of Claude capabilities. Build strategic partnerships, understand business objectives, and enhance customer success through ta...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $265K *

Unlock potential by driving AI adoption with enterprise tech leaders, fostering strategic partnerships, and optimizing customer success through tailored solutions and insights across diverse business...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $115K *

Engage clients by managing innovative programs that enhance energy solutions. Drive success through strong relationships, effective communication, and strategic problem-solving while collaborating wit...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Join a dynamic team as you drive customer success by leveraging OneArc technologies. Collaborate with clients to develop innovative solutions, provide training, and ensure seamless integration, all wh...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive customer success by managing technical relationships, ensuring smooth deployments, and transforming technical insights into growth opportunities. Collaborate with teams to resolve issues and adv...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing customer success through technical expertise. You'll manage post-sale relationships, ensuring smooth deployments and driving customer-led growth while acting...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $130K *

Drive the transformation of customer data into automated reporting and AI tools, enhancing customer health tracking and executive visibility. Collaborate across teams to streamline workflows and ensur...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Provide the local customer success presence for strategic Natural Resources clients, enhancing relationships and driving deeper engagement. Collaborate with account teams to ensure customers maximize...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$240K - $330K *

Transform the GTM Systems landscape by leading strategy, architecture, and operations. Drive efficiency across Sales, Marketing, and Customer Success through innovative solutions and data governance...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by managing the entire customer lifecycle, from integration to renewal. Collaborate with cross-functional teams to enhance client relationships and drive account growth, ensuring a wo...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in transforming marketing operations through innovative MarTech solutions, driving student and partner success while optimizing efficiency across a multi-brand ecosystem. Own product s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Drive customer success by fostering strong relationships with key partners, ensuring satisfaction and retention through exceptional service and strategic engagement. Manage a portfolio of accounts, op...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Lead strategic initiatives to enhance client enablement, manage resources, and drive productivity across the Americas. Collaborate with internal and external partners to achieve organizational goals a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead and innovate in our Engagement Center Operations, driving exceptional service and performance. Build and manage teams to exceed customer expectations while fostering a culture of continuous impro...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.