Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$130K - $180K *

Drive strategic growth by leading enterprise sales efforts in workforce management, focusing on innovative AI-powered identity and fraud solutions. Own a greenfield territory while navigating complex...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $240K *

Shape the future of partner enablement! Drive strategy and execution of global programs that enhance partner sales and support effectiveness while collaborating with key stakeholders to expand capabil...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Deliver exceptional customer success as you advocate for 750 diverse accounts, ensuring optimal product adoption and retention while building lasting executive relationships and driving proactive enga...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Transform customer relationships into growth opportunities in this dynamic role. Leverage your expertise to enhance adoption, drive measurable outcomes, and nurture partnerships with government transi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Drive exceptional customer relationships and outcomes ensuring satisfaction, renewal, and growth by partnering with strategic customers and collaborating across cross-functional teams...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Drive customer success and satisfaction by managing strategic relationships, collaborating with cross-functional teams, and executing targeted strategies to enhance retention and business outcomes for...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Accelerate customer success by managing a portfolio of strategic accounts, driving revenue growth, and ensuring client satisfaction through expert guidance and collaboration across teams, focusing on...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $120K *

Join a team that's dedicated to enhancing customer relationships and driving success. In this multifaceted role, you will engage with clients, address their needs, and streamline operations, directly...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Champion customer success through proactive relationship management and support, enhancing client understanding of direct indexing while optimizing scalable systems and processes within a collaborativ...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $90K *

Join a team that's dedicated to enhancing K-12 education by managing key accounts, driving product adoption, and ensuring client success through data insights and personalized partnerships that impact...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Manage and optimize customer journeys through CRM strategies across email, SMS, and loyalty programs. Lead automation initiatives, analytics reporting, and cross-functional collaboration to enhance cu...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$182K - $345K *

Engineer a transformative client experience in Managed Services, leading strategic initiatives to enhance delivery quality, consistency, and value realization as you foster collaboration across teams...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$134K - $188K *

Lead the charge in driving operational excellence and client success for high-impact real estate engagements. Collaborate across teams, oversee complex projects, and mentor delivery professionals to e...

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$134K - $188K *

Join a team that's shaping client delivery strategies for exceptional real estate operations, ensuring seamless project execution and fostering lasting client relationships while driving operational e...

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$120K - $150K *

Shape the future of EdTech by leading revenue enablement initiatives that drive performance, optimize training programs, and foster collaboration across teams to achieve business objectives and enhanc...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$215K - $230K *

Lead the charge in driving growth and performance within the Corporate sales sector. Manage a team of Account Executives, develop talent, and shape go-to-market strategies to secure enterprise clients...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$205K - $265K *

Join a team that's redefining Customer Success in AI-driven environments. Drive measurable outcomes with enterprise customers while shaping strategies for onboarding, expansion, and renewals amid rapi...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $195K *

Grow your career with a dynamic role managing key client relationships, ensuring exceptional service levels, and fostering internal partnerships to drive strategic change across client accounts in the...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $195K *

Accelerate progress at managing key client relationships to enhance service delivery, capture feedback, and lead strategic initiatives while fostering internal partnerships and identifying cross-selli...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $175K *

Drive strategic client relationships, ensuring exceptional service and satisfaction while fostering internal partnerships and identifying growth opportunities to enhance service offerings in the finan...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Drive customer retention and expansion by leading regional account management, optimizing strategies with AI insights, and ensuring compliance while building and mentoring high-performing teams to del...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Healthcare

$199K - $246K *

Engage with key media outlets as a seasoned PR professional, driving earned media strategies and managing high-visibility narratives. Collaborate closely with executives to enhance brand presence and...

1 week ago

  •   8 - 10 years exp.  •   Media

$80K - $90K *

Champion customer success by managing relationships and ensuring service delivery excellence for a portfolio of clients. Collaborate across teams to drive account health, renewal readiness, and strate...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$99K - $124K *

Join a team that's dedicated to maximizing customer success through innovative strategies and technology. You'll support and engage with various customer segments to drive adoption, retention, and gro...

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$134K - $188K *

Grow your career with a senior leadership role shaping client delivery for complex real estate solutions. Lead teams, foster relationships, drive innovation, and elevate operational excellence across...

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.