Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$92K - $129K *

Champion customer success by managing complex accounts, driving adoption, and ensuring measurable outcomes. Leverage technical fluency and business acumen to build relationships and lead cross-functio...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Accelerate customer success initiatives by leading onboarding, retention, and growth strategies. Drive the customer journey post-sale, building metrics and playbooks to ensure a thriving B2B SaaS grow...

San Jose, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Champion customer success by building and leading a scalable function that enhances onboarding, retention, and growth across a diverse customer base in a dynamic B2B SaaS environment...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Help us optimize customer success by leveraging your expertise to build strong partnerships, drive growth, and ensure satisfaction while enabling organizations to achieve their business objectives and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $225K *

Transform customer success by leading an AI-native team focused on adoption, retention, and growth. Drive strategy, build playbooks, and enhance customer relationships to deliver measurable value acro...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success by overseeing onboarding and account growth. Collaborate with teams to ensure customer advocacy and satisfaction while developing playbooks and driving measurable outcomes fo...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$195K - $217K *

Drive client success by leading strategic initiatives and fostering strong relationships in healthcare technology. Leverage deep domain expertise to enhance outcomes and ensure effective use of soluti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $150K *

Join a team that's driving customer success by managing strategic accounts, enhancing retention, and leading a dedicated team. Shape best practices and leverage automation to optimize account manageme...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$175K - $225K *

Lead the development of implementation strategies for agency onboarding, ensuring seamless integration and adoption of technology solutions while fostering team growth and collaboration across departm...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $225K *

Shape the future of agency partnerships by building and leading the implementation engine for technology adoption. Drive process improvements, training, and technical support for successful implementa...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Join a team that's redefining customer success by leveraging AI to enhance the post-sale journey. Lead and scale a dynamic team while driving retention and expansion for enterprise clients in a fast-p...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform the customer journey by leading a dynamic team to enhance onboarding, adoption, and retention. Leverage AI to drive value and scale operations while ensuring customer success and satisfactio...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$171K - $273K *

Empower revenue teams by building and leading a world-class Success Architecture team. Drive implementation, adoption, and technical credibility while fostering strategic partnerships across Product...

San Francisco, CARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform customer experiences as you manage service retention across the Central region. Drive growth by fostering relationships, identifying upsell opportunities, and ensuring exceptional satisfacti...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive customer success by managing relationships and retention strategies across a diverse portfolio. Collaborate with clients to enhance satisfaction and identify growth opportunities while ensuring...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $125K *

Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Develop a high-performing Customer Success team, driving product adoption and customer outcomes in Justice & Corrections. Lead with data-driven insights, build strong partnerships, and enhance custome...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $220K *

Join a team that's redefining Customer Success by owning strategy, retention, and growth. You'll build systems and relationships that enhance customer experiences while directly influencing product di...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's dedicated to enhancing customer success by driving platform adoption and strategic objectives, while collaborating with cross-functional teams and ensuring exceptional service for o...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Elevate customer success by managing strategic accounts post-launch. Build relationships, drive adoption, and ensure satisfaction while identifying growth opportunities and resolving technical issues...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Lead the Customer Success function, designing systems and processes to drive user adoption. Build and manage a high-performing team, ensuring exceptional customer outcomes and retention across enterpr...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$88K - $118K *

Transform customer experiences by delivering technical insights and tailored solutions for our IoT platform. Collaborate cross-functionally to ensure adoption, drive value, and foster long-term partne...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion client success by managing post-sale relationships, driving product adoption, and providing strategic guidance to enhance client performance and satisfaction. Collaborate with cross-functiona...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Shape customer success strategies to drive adoption, retention, and satisfaction. Lead a high-performing team, establish scalable processes, and collaborate cross-functionally to enhance client relati...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join a team that's dedicated to driving client success through strategic guidance and expert support. Leverage your affiliate marketing expertise to optimize campaigns and foster strong partnerships...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.