Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$135K - $160K *

Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$108K - $155K *

Grow your impact by owning a portfolio of mid-market and enterprise accounts. Deliver strategic insights, enhance customer engagement, and drive measurable outcomes across diverse teams. Enable custom...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Champion customer success by owning mid-market and enterprise accounts, driving retention and revenue growth. Collaborate with teams to deliver strategic insights, leveraging AI and analytics to shape...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead customer success initiatives, managing mid-market and enterprise accounts to drive retention and expansion. Build consultative relationships while leveraging AI insights to achieve measurable bus...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion digital customer success by managing scalable engagement programs that enhance product adoption, retention, and expansion for school districts. Drive high-impact initiatives within a structur...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$79K - $99K *

Unlock potential by developing strategic relationships with mid-market customers, driving renewals, and facilitating value realization. Own the customer journey from onboarding to expansion, ensuring...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Tackle the complexities of customer success in healthcare, ensuring exceptional client satisfaction through strategic oversight and operational excellence in HIM and coding operations. Leverage your e...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $360K *

Pioneer innovative customer success strategies by scaling a dynamic team, cultivating C-suite partnerships, and driving retention and expansion in fast-growing sectors, ensuring exceptional service an...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $360K *

Champion the growth of our Customer Success function, professionalizing operations, training teams, and managing key C-suite relationships to drive renewals and expansion in communications and public...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Champion customer success through relationship building and strategic planning, ensuring high satisfaction and adoption rates. Drive opportunities for growth and enhance customer engagement, mitigatin...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Unlock potential by becoming a key advocate for clients, solving technical issues with a hands-on approach. Collaborate with teams for optimal solutions, embracing challenges in a fast-paced environme...

Vancouver, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$210K - $230K *

Lead and shape customer success strategies that drive retention, expansion, and AI adoption, partnering with cross-functional teams to enhance customer experiences across diverse segments from enterpr...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$97K - $148K *

Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success for strategic healthcare clients by building relationships, optimizing product adoption, and ensuring satisfaction. Utilize insights to enhance client outcomes and collaborate a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $190K *

Oversee customer success initiatives, build a high-performing team, and cultivate trusting relationships with enterprise clients to enable successful clinical trials through our platform. Drive strate...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock the potential of customer relationships by driving success and satisfaction. Play a pivotal role in shaping our Customer Success function, ensuring customers gain value and fostering strong par...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Optimize customer engagement by leading a proactive Customer Success function, focusing on account growth, renewals, and strategic partnerships. Drive measurable outcomes and enhance client relations...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$90K - $110K *

Transform customer engagement into tangible success by optimizing onboarding, adoption, and growth initiatives. Collaborate with cross-functional teams to enhance customer satisfaction and drive long...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion a transformative customer experience by leading the Customer Success organization. Design scalable processes, enhance client relationships, and drive operational excellence while partnering a...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Engage with enterprise customers to drive product adoption and maximize value. As a strategic advisor, monitor satisfaction, identify opportunities, and enhance stakeholder relationships. Foster custo...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Support client success by building strategic relationships, ensuring alignment, and driving value realization. Collaborate with cross-functional teams to enhance outcomes for major stakeholders across...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Transform customer relationships and drive success through proactive management, adoption, and expansion strategies. Own the complete customer journey and ensure measurable value to achieve renewals a...

Vancouver, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Partner with us to drive customer success through proactive relationship management, aligning account teams, and ensuring measurable outcomes, while navigating stakeholder dynamics in a fast-paced, AI...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$94K *

Unlock the potential of expansion revenue by creating AI-driven systems that enhance customer engagement. Collaborate with a dynamic team to build effective sales playbooks and develop predictive stra...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.