Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$125K - $155K *

Engage and lead a dynamic customer success team, driving retention and growth. Collaborate cross-functionally to enhance customer experiences and maximize lifetime value while shaping strategic retent...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$70K - $95K *

Manage a diverse portfolio of customer accounts, ensuring success through strong relationships, strategic guidance, and risk mitigation. Drive renewals and long-term growth while delivering personaliz...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the Customer Success organization to enhance customer engagement, drive renewals, and maximize value realization across diverse segments through strategic execution and cross-functional collabora...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $250K *

The Director, Customer Success will lead and scale the Customer Success function at NAYA Therapeutics while directly managing a portfolio of strategic partners and enterprise accounts...

Chicago Heights, IL (Cook County) and 19 other locationsRemote

Reposted 2 weeks ago

by Daniel Teper  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $95K *

Optimize client success through strategic onboarding, relationship management, and tailored support. Drive product adoption and account growth while advocating for customer needs to enhance overall sa...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$143K - $206K *

Unlock potential by leading a dynamic Customer Success team focused on driving value and growth for strategic enterprise clients. Foster partnerships and ensure high-quality engagement to enhance cust...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Inspire and lead a team of Customer Success Managers to drive customer engagement, maximize value, and reduce churn, ensuring portfolio accounts achieve high Net Revenue Retention through effective co...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $95K *

Join a team that's dedicated to enhancing customer success through strategic partnerships, driving retention, and maximizing product adoption. You'll engage with clients, resolve challenges, and colla...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $95K *

Join a team that empowers customers to maximize platform value by cultivating relationships, driving product adoption, and ensuring long-term success through effective account management and world-cla...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Champion customer success by leading a global team to design and implement a scalable post-sale strategy that enhances customer experience, drives retention, and leverages technology for efficiency ac...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Drive a unified Customer Success strategy, enhance post-sale experience, and lead a global team to optimize retention and expansion. Focus on scalable, data-driven solutions leveraging technology and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Partner with us to ensure client success through relationship management, strategic guidance, and proactive engagement, enhancing long-term loyalty and value for high-revenue accounts in the healthcar...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Empower customer success by building strong relationships, analyzing usage trends, and implementing strategies for product adoption and retention in a dynamic SaaS environment, contributing to long-te...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Lead digital transformation initiatives by overseeing end-to-end delivery and ensuring exceptional client experiences across global studios. Drive strategic execution while fostering a collaborative c...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Champion customer success by guiding onboarding, driving product adoption, and building strong relationships to ensure satisfaction, retention, and expansion opportunities in a dynamic SaaS environmen...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Lead customer service and demand planning initiatives to enhance forecasting accuracy and elevate service performance across operations, ensuring streamlined communication and collaboration across dep...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Elevate customer success by leveraging research expertise to drive platform adoption, mitigate churn, and foster impactful relationships. Collaborate with teams to enhance customer value and lead a de...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $180K *

Accelerate progress at SnapMagic as you take ownership of Customer Success. Influence customer strategy and design systems to enhance customer relationships while driving renewals and growth in an ear...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Drive customer success by managing key accounts, enhancing satisfaction, and increasing retention. Leverage strong relationships, data analysis, and subject matter expertise to optimize client experie...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Transform customer experiences by managing post-sale engagement and driving product adoption. Utilize strategic insights to bolster customer retention, optimize security solutions, and collaborate acr...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Grow your career by becoming a vital strategic advisor, optimizing client IT services and driving satisfaction through relationship management and strategic planning, while identifying growth opportun...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Partner with us to drive strategic relationships and enhance partner success in healthcare. Own critical collaborations, deliver insights, and ensure growth while aligning internal teams to meet opera...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$120K - $135K *

Transform healthcare outcomes by leading strategic partnerships with health systems and large practices. Drive measurable results while mentoring junior team members and advocating for customer needs...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $168K *

Drive your career by leading a dynamic team focused on delivering exceptional customer experiences. Collaborate on strategic improvements and cultivate growth in a fast-paced environment within a thri...

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $168K *

Transform the Customer Success landscape by leading a dynamic team, coaching reps, managing escalations, and driving continuous improvement for an outstanding customer experience...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.