Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Associate Director, Strategic Planning
$110K - $130K *
Join a team that's redefining strategic planning in healthcare. Collaborate with experts to develop innovative, multichannel strategies, driving insights and brand growth while leading diverse project...
2 weeks ago
Associate Director, Strategic Planning
$110K - $130K *
Optimize your career by leading strategic planning initiatives, synthesizing insights, and collaborating with cross-functional teams to drive innovative solutions in the healthcare and pharma sectors...
2 weeks ago
$215K - $260K *
Transform the client and advisor experience by leading technology strategy, enhancing workflows, and implementing AI-driven tools to drive growth and efficiency in a dynamic financial services environ...
5 days ago
Executive Director, Client Experience Engineering
$175K - $334K *
Transform client experiences by leading a cross-functional team to innovate and implement cloud-based solutions, ensuring alignment with strategic goals while fostering a culture of continuous improve...
1 week ago
Customer Success Manager - Asset Intelligence
$95K - $115K *
Engage with customers to drive adoption of asset intelligence solutions, ensuring measurable ROI through predictive maintenance and data analytics. Collaborate cross-functionally to enhance customer s...
1 week ago
Customer Success Manager - Asset Intelligence
$95K - $115K *
Unlock potential by driving customer success with asset intelligence solutions. Collaborate with cross-functional teams to enhance customer experience, optimize maintenance strategies, and ensure meas...
1 week ago
Customer Success Manager - Asset Intelligence
$95K - $115K *
Unlock potential by driving customer success through asset intelligence solutions. Collaborate with cross-functional teams to enhance customer engagement, optimize maintenance strategies, and ensure m...
1 week ago
Customer Success Manager - Asset Intelligence
$80K - $95K *
Champion customer success by driving adoption of asset intelligence solutions, collaborating with cross-functional teams to enhance value realization, and ensuring measurable ROI through effective tra...
2 weeks ago
Customer Success Manager - Asset Intelligence
$90K - $110K *
Unlock potential by driving customer success with asset intelligence solutions. Collaborate with cross-functional teams to enhance customer experience, optimize maintenance strategies, and ensure meas...
2 weeks ago
$195K - $230K *
Drive growth by leading go-to-market strategies for TMC partnerships, building and executing plans from the ground up. Collaborate cross-functionally to influence product development and represent the...
1 week ago
Director, Customer Experience Strategy - (Hybrid)
$141K - $263K *
Champion customer satisfaction by leading the customer experience strategy across multiple healthcare plans. Direct a team to enhance partnerships, drive digital product adoption, and ensure high-qual...
3 weeks ago
$150K - $180K *
Drive customer-centric growth by leading a team focused on enhancing the customer journey, leveraging insights to inform strategy, and fostering collaboration across departments to achieve measurable...
Reposted 4 days ago
Senior Manager, Member Experience Marketing
$110K - $150K *
Lead the strategy and execution of marketing programs to enhance member experience throughout their journey, ensuring clear communication and engagement across all touchpoints while collaborating with...
2 weeks ago
$414K - $494K *
Lead and inspire a high-performing sales organization focused on new business growth in North America. Collaborate with senior leadership to define strategies, optimize processes, and enhance customer...
5 days ago
$372K - $445K *
Empower the growth of new business in North America by leading a dynamic sales team. Drive strategy, optimize processes, and collaborate cross-functionally to enhance customer experiences and achieve...
5 days ago
$80K - $95K *
Transform customer experiences by onboarding and integrating new clients, providing tailored support, and fostering strategic growth initiatives to maximize engagement and satisfaction with our innova...
Reposted 4 weeks ago
$80K - $95K *
Lead the charge in enhancing client experiences by onboarding new clients and implementing tailored solutions, fostering partnerships, and optimizing growth strategies for effective use of innovative...
Reposted 4 weeks ago
$110K - $145K *
Drive the operational core of People functions, leading a team in Total Rewards, performance management, and employee relations. Be the subject-matter expert while managing day-to-day people services...
2 weeks ago
$110K - $145K *
Lead the charge in People Operations, overseeing Total Rewards, performance management, and employee relations. Manage a skilled team while providing hands-on support and strategic direction across mu...
2 weeks ago
Sales Director, New Business & Customer Growth
$125K - $150K *
Champion customer growth by leading a dynamic sales team, driving new business, and fostering long-term relationships. Leverage your expertise to optimize strategies, enhance customer success, and del...
2 weeks ago
Director of Customer Experience
$110K - $130K *
Elevate customer satisfaction by leading initiatives that enhance homeowner experiences, drive quality assurance, and foster a customer-first culture across teams. Collaborate cross-functionally to im...
2 weeks ago
$115K - $192K *
Join us to manage client relationships and drive project success in the biopharma sector. You'll oversee contractual obligations, ensure customer satisfaction, and lead cross-functional teams to deliv...
1 week ago
Customer Success Operations Manager
$95K - $115K *
Empower customer success by designing scalable processes and tools that enhance the customer journey. Collaborate across teams to drive insights and efficiencies, ensuring a consistent, high-quality e...
1 week ago
Director of Strategy & Business Operations
$125K - $150K *
Transform business operations by leading high-impact initiatives that drive revenue and efficiency. Collaborate with cross-functional teams to optimize performance and make strategic decisions for sus...
Reposted 3 weeks ago
$150K - $180K *
Lead the charge in building customer trust through security engagement, ensuring clear communication of security practices and architecture. Collaborate with cross-functional teams to enhance customer...
2 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.