Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$148K - $169K *

Champion innovative employee engagement strategies that enhance benefit awareness and adoption through integrated marketing campaigns, partnerships, and measurable growth initiatives, driving client s...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$158K - $210K *

Drive sales excellence by leading and mentoring a high-performance team of Enterprise Sales Executives to achieve business growth through strategic initiatives and strong customer relationships...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading market expansion and operational excellence in healthcare. Provide strategic oversight, ensure compliance, and foster team development to enhance patient care and drive gro...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $125K *

Advance client outcomes by leading a high-performing team of Customer Success Managers, driving retention, growth, and satisfaction metrics while shaping overall partnership strategy and addressing cl...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$71K - $119K *

Lead the transformation of legal workflows in large law firms, driving customer success through strategic guidance, technology adoption, and relationship-building to ensure measurable value and enhanc...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Legal & Accounting

$97K - $131K *

Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Elevate customer success through hands-on enablement and program management. Collaborate with cross-functional teams to design training and tools that empower representatives and enhance customer expe...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Elevate client success by managing relationships and driving strategic outcomes in the dynamic single-family residential real estate investment sector, utilizing advanced technologies to maximize valu...

US-AnywhereRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Drive client success through strategic support in property investments, enhancing operational efficiency and performance by leveraging cutting-edge technology and insights to maximize client value in...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Unlock powerful insights in marketing analytics as you drive strategic measurement solutions, optimize performance, and mentor a dynamic team of analysts while collaborating with cross-functional expe...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$89K - $133K *

Elevate customer success by building strong relationships, driving product adoption, and optimizing onboarding strategies. Collaborate cross-functionally to transform customer feedback into impactful...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success through strategic partnerships, optimizing product adoption and transforming workflows. Leverage audit expertise and product insights to deliver measurable value and foster long...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Engage with customers as a trusted advisor, ensuring effective onboarding and support while driving adoption of technology solutions. You will be pivotal in enhancing customer satisfaction and maximiz...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive advanced marketing measurement strategies as you lead analytics for clients. Engage in multi-source data analysis and develop frameworks that connect marketing to impactful business outcomes in...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Unlock potential by leading advanced measurement strategies for clients, analyzing marketing effectiveness, and driving data-driven decisions. Collaborate with cross-functional teams, mentor junior an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in strategic client success, advising high-impact clients and aligning solutions with their objectives, while fostering executive relationships, mitigating risks, and driving comprehen...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$102K - $130K *

Lead client success initiatives by managing relationships, driving growth, and ensuring satisfaction across a diverse portfolio of accounts. Collaborate cross-functionally to align client needs with b...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$74K - $100K *

Join a team that champions client success by managing relationships and enhancing satisfaction. Drive improvements and ensure value delivery for Fortune 500 clients in a fast-paced, collaborative envi...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $125K *

Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Shape post-sales success for federal customers by driving adoption and measurable value through proactive engagement. Collaborate with internal teams to enhance outcomes and promote best practices to...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join a team that empowers customer success by driving onboarding, tracking account health, and fostering relationships to ensure clients achieve their goals and expand their use of our product effecti...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Develop and enhance customer success processes, managing relationships from onboarding through renewal. Drive account health and expansion while advocating for customer needs and implementing scalable...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion customer success by owning post-sales relationships, driving onboarding, and ensuring growth. Build a repeatable delivery motion while advocating for customers internally. Your role shapes ou...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by driving onboarding, tracking account health, and fostering growth through relationship management, while shaping processes and leading the development of a dedicated post...

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $180K *

Empower the transformation of RevOps by implementing AI-driven automation and optimizing the GTM technology ecosystem, while leading a dedicated team to enhance overall revenue strategy and operationa...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.