Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$111K - $167K *

Elevate customer success by owning strategic relationships and technical solutions. Drive adoption and outcomes for a portfolio of accounts, collaborating across teams to ensure seamless implementatio...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enterprise-scale vulnerability management, driving strategy and governance while transforming technical initiatives into measurable risk reduction across diverse teams and stakehold...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate provider success by owning relationships, driving adoption, and transforming workflows for a portfolio of healthcare organizations. Collaborate with stakeholders to enhance platform usage and...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Champion customer success by building relationships, driving growth, and maximizing value for clients. Leverage your expertise to enhance engagement and ensure satisfaction throughout the customer lif...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$162K - $271K *

Transform the future of Product Management and Delivery by leading a global community that enhances capabilities, fosters collaboration, and drives impactful change across a complex organization, ensu...

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K *

Engage customers throughout their journey, driving adoption, retention, and growth. Own relationships, monitor health, and collaborate cross-functionally to ensure success and value from the platform...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the charge in transforming partner data operations and integrations, ensuring efficient case resolution and proactive partner enablement. Drive automation, establish standards, and foster a produ...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join a team that's dedicated to driving customer success through program ownership and strategic cross-functional collaboration, ensuring smooth onboarding and adoption while effectively managing comp...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

Pleasanton, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Engage with enterprise clients to drive product adoption and long-term success. Collaborate cross-functionally, leverage your B2B SaaS expertise, and help clients achieve excellence in hiring with our...

Union, NJRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform the future of healthcare by driving client success and turning feedback into actionable insights. Engage with U.S. clients, ensuring they maximize platform value while building strong, trust...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Join a team that's redefining People Operations by leading strategic initiatives in benefits, payroll, and automation. Drive impactful change while managing a high-performing team and collaborating ac...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Champion operational excellence in AI server repair, leading strategic initiatives, driving continuous improvement, and ensuring compliance while managing P&L and fostering cross-functional collaborat...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Champion consumer experience by leading a new function that enhances product journeys, drives engagement, and fosters loyalty through actionable insights and strategic initiatives, directly impacting...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$257K - $496K *

Lead the charge in shaping and executing the strategy for a premium customer success offering, driving measurable outcomes and growth while collaborating across teams to enhance customer experiences a...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$257K - $451K *

Lead a high-impact team to define and execute the strategy for a premium customer success offering, driving measurable outcomes and growth while collaborating across departments to enhance customer ex...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$257K - $451K *

Transform customer success by owning the strategy and roadmap for a premium offering. Lead cross-functional teams to enhance value, drive retention, and ensure measurable outcomes for strategic client...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$257K - $451K *

Accelerate customer success by leading the strategy and execution of a premium support offering. Drive measurable outcomes, retention, and growth for strategic clients while collaborating across teams...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$310K - $496K *

Unlock the potential of customer success by leading the strategy and execution of a premium support offering. Drive growth and retention for strategic clients while collaborating across teams to enhan...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$257K - $451K *

Champion the strategy and execution of a premium customer success offering, driving measurable outcomes and growth for strategic clients. Lead cross-functional teams to innovate and enhance service de...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of customer success by leading a global team to enhance client relationships, drive retention, and foster growth in the SMB segment. Collaborate cross-functionally to optimize process...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.