Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$75K - $90K *

Champion the client journey by managing a vibrant portfolio of 20-30 accounts, ensuring satisfaction through seamless project execution and proactive communication across teams. Drive data adoption an...

Today

  •   Less than 5 years exp.  •   Business Services

$135K - $160K *

Drive strategic client operations, ensuring successful delivery of complex engagements with a focus on program management, stakeholder coordination, and relationship building across multiple cross-fun...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Transform the onboarding experience by coordinating implementations with precision and efficiency. Collaborate across teams to deliver timely solutions, track progress, and drive improvements, all whi...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Lead and develop a high-performing onboarding strategy, ensuring partners achieve success through streamlined processes and technical support. Collaborate cross-functionally to enhance the onboarding...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K *

Unlock potential by managing enterprise client onboarding projects, ensuring successful implementation and adoption of our platform. Lead multiple projects while collaborating with stakeholders to enh...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Accelerate progress at Customer Success by owning the renewal process, coordinating with Finance and Contracts, and enhancing operational strategies for measurement and reporting in a dynamic environm...

1 month ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Unlock potential by managing and expanding a diverse portfolio of 100+ customers, fostering strong relationships, identifying growth opportunities, and guiding clients through product transitions for...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$78K - $117K *

Build innovative AI-driven workflows and automation to enhance Customer Success operations. Collaborate cross-functionally to streamline processes and improve efficiency, directly impacting customer e...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$78K - $117K *

Collaborate to build an AI-enabled Customer Success framework, transforming workflows through innovative solutions, data integration, and automation. Drive improvements across lifecycle management, in...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$255K - $300K *

Optimize the Enterprise Customer Success team across AMER, enhancing customer retention, satisfaction, and outcomes for large global clients while driving strategy in collaboration with cross-function...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $206K *

Transform business insights into actionable strategies for growth, accounting for regional performance and efficiency improvements, while collaborating across stakeholders to enhance sales and operati...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $270K *

Shape the future of customer engagement by leading strategic enablement initiatives across global teams, enhancing productivity, and driving consistent results throughout the customer lifecycle with a...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $270K *

Transform global enablement strategies across customer-facing functions, optimizing performance through tailored training and development initiatives. Drive measurable outcomes and foster collaboratio...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$146K - $235K *

Unlock potential by driving key insights and optimizing processes for customer success. Collaborate with leadership to enhance operational strategies and deliver metrics while navigating a fast-paced...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $197K *

Drive customer success by providing insights that optimize performance across teams. Utilize data and analytics to identify inefficiencies, support strategic planning, and enhance operational effectiv...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $265K *

Empower groundbreaking life sciences research by cultivating strategic partnerships, implementing AI solutions, and driving adoption to maximize impact. Shape the future of scientific discovery by gui...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $265K *

Engage with life sciences leaders to foster strategic partnerships, drive AI adoption, and optimize research capabilities. Utilize your expertise to shape impactful programs, ensuring scientific organ...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in developing a customer-centric Engagement Center, managing service teams to enhance agency owner support and customer experiences while driving continuous improvement and operational...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$229K - $310K *

Champion a transformative Customer Success strategy, driving partner growth and exceptional outcomes through scalable service delivery and AI-powered solutions across our entire product portfolio...

Yesterday

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Inspire innovation in Customer Success by leading product strategy and agile execution. Oversee application design, backlog management, and stakeholder alignment to build solutions that empower teams...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Join a dynamic team to shape strategic applications for Customer Success, driving impact through user-centered design and agile execution while managing a complex product portfolio with a focus on inn...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Empower customer success by managing SMB and midmarket portfolios, fostering relationships, ensuring retention, and driving growth through tailored solutions. Collaborate cross-functionally to enhance...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Business Services

$148K - $169K *

Elevate employee engagement by leading innovative marketing strategies that promote employer-sponsored benefits, driving awareness and adoption effectively across diverse client populations while ment...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$148K - $169K *

Join us to redefine employee engagement through innovative marketing strategies that inspire employer-supported benefits adoption. Lead integrated programs to elevate brand presence and drive employee...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$148K - $169K *

Champion innovative employee engagement strategies that enhance benefit awareness and adoption through integrated marketing campaigns, partnerships, and measurable growth initiatives, driving client s...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.