DescriptionWhat you'll do:You'll take ownership of our U.S. healthcare clients' success and help us turn feedback into action. Your work will directly impact the product and the company.
Responsibilities include:
- Hands-on onboarding and implementation for new healthcare clients in the U.S., ensuring they get maximum value from our platform.
- Train customers, troubleshoot complex issues, and proactively solve problems before they become blockers.
- Build strong relationships with clients, acting as a trusted advisor and advocate for their needs.
- Gather and translate customer feedback into actionable insights for Product, R&D, and Sales teams.
- Deliver business reviews to customers and create client champions.
RequirementsWho we're looking for:We're looking for someone proactive, hands-on, and driven by solving problems rather than following a script. The right candidate thrives in a fast-moving, unstructured environment where challenges are expected, and ownership is required.- 3+ years in Customer Success, Account Management, or Implementation roles in SaaS, preferably in Digital Health or Healthcare.
- Experience with U.S.-based customers.
- Tech-savvy and comfortable navigating complex AI or NLP products.
- Customer-focused, highly organized, and detail-oriented-but more importantly, resourceful and relentless in finding solutions.
- Excellent English communication and presentation skills (native or near-native).
Bonus points if:- You have experience working with primary care practices.
