Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $175K *

Join a dynamic team as you guide clients through onboarding and renewals, ensuring they maximize value from our AI platform. Collaborate with cross-functional teams to enhance client success and shape...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $109K *

Champion customer success by managing high-value accounts, driving strategic initiatives, and mentoring junior team members. Leverage your expertise in cybersecurity to influence customer outcomes and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $109K *

Join a team that's redefining customer success in cybersecurity. As a Senior CSM, you'll manage high-value accounts, drive strategic initiatives, and mentor junior team members to achieve transformati...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $210K *

Lead a dynamic team of Key Account Executives to drive new business growth, manage complex sales cycles, and shape go-to-market strategies while fostering strong relationships with Fortune 100 clients...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K - $195K *

Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$128K - $192K *

Join a team that drives customer success by maximizing value from Workday Learn. You'll own customer relationships, define outcomes, and use insights to enhance engagement and adoption, ensuring clien...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$128K - $192K *

Unlock customer success by driving adoption, value realization, and strategic growth for enterprise clients in a fast-paced environment. Collaborate across teams, create measurable outcomes, and ensur...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $150K *

Shape the future of subscriber retention by analyzing customer behavior, optimizing experiences, and driving loyalty strategies. Collaborate across teams to enhance engagement and maximize lifetime va...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$75K - $158K *

Empower customer success by managing key accounts, driving growth, and ensuring satisfaction through strategic relationships and innovative solutions. Collaborate with teams to optimize supply chain p...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $120K *

Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$200K - $225K *

Elevate customer operations by leading Loan Fulfillment, Customer Experience, and Collections teams. Drive efficiency, enhance applicant experiences, and manage vendor relationships to ensure a seamle...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Advance the Client Success function by managing strategic accounts and fostering executive relationships that drive measurable outcomes for healthcare technology clients as they enhance revenue and pa...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Join a team that champions customer success by providing expert support and training on our innovative accounting platform, helping clients achieve their business goals through effective software adop...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead client success initiatives by fostering relationships, driving growth, and ensuring optimal platform utilization. Collaborate cross-functionally to enhance client experience and achieve strategic...

Miami, FLRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Help us drive client success by managing relationships, ensuring value, and identifying growth opportunities within our healthcare platform. Collaborate cross-functionally to enhance client satisfacti...

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$143K - $216K *

Lead the go-to-market strategy for Service Cloud, driving product innovation and sales alignment. Collaborate with cross-functional teams to create compelling narratives and enablement strategies that...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $216K *

Lead the go-to-market strategy for Service Cloud, driving product innovation and sales alignment. Collaborate with cross-functional teams to create compelling narratives and enablement strategies that...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$187K - $312K *

Lead the charge in developing and executing the US Consumer Solutions strategy, driving revenue growth and market relevance through collaboration with cross-functional teams and customer engagement in...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$173K - $247K *

Lead cross-functional teams to deliver complex projects on time and within budget. Manage schedules, financials, and stakeholder relationships while addressing risks and ensuring client satisfaction a...

San Francisco, CARemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$187K - $312K *

Lead the charge in developing integrated medical communication plans for oncology, ensuring timely delivery of scientifically accurate content and innovative communication strategies while collaborati...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$187K - $312K *

Drive the development of Integrated Medical Communication Plans in Oncology, leading cross-functional teams to create scientifically accurate content and innovative communication strategies for health...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Join our dynamic team as you drive customer success and engagement, ensuring seamless onboarding and support for our clients. Collaborate cross-functionally to enhance our platform and advocate for cu...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.