Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$210K - $310K *

Analyze organizational needs and drive strategic HR initiatives to enhance talent management, succession planning, and employee relations in a dynamic gaming industry environment. Build trusted partne...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$138K - $247K *

Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join as a Customer Success Manager to lead operational excellence and build strong partnerships with key accounts. Drive customer satisfaction through insightful performance analytics and proactive is...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$84K - $90K *

Lead the charge in client service excellence by building strong relationships, ensuring timely delivery of solutions, and optimizing project execution for healthcare professionals. Empower yourself wi...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Drive strategic partnerships and oversee enterprise customer success. Leverage strong relationship management skills to support AI deployment across major financial institutions, fostering collaborati...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Manage client relationships and service delivery, drive operational excellence, and lead a high-performing team. This role involves strategic alignment, quality assurance, and financial oversight for...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Build and lead customer and trust operations from the ground up, redefining support and safety processes in an AI-native environment while collaborating cross-functionally to enhance community engagem...

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$130K - $180K *

Lead the charge in innovative customer and trust operations, building a world-class function that enhances user experience, trust, and safety, while driving collaboration across teams to translate cus...

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$70K - $95K *

Manage end-to-end customer lifecycle for insurance brokers and carriers, ensuring successful onboarding, implementation, and account management while building scalable processes and driving product ad...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $200K *

Empower your career by building and leading world-class customer and trust operations at an innovative AI-driven music platform, enhancing the user experience and ensuring customer safety and satisfac...

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$130K - $180K *

Transform customer trust operations by building a top-tier support and community function that leverages data and AI to enhance experiences and strengthen client relations across platforms...

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$100K - $140K *

Empower customer success by managing diverse B2B client portfolios, driving engagement, and creating innovative solutions. Collaborate with engineering and product teams to transform clients’ procurem...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Elevate client relationships as you manage a diverse portfolio, drive engagement, and achieve clinical outcomes. You'll collaborate proactively to enhance service offerings while ensuring client satis...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Take ownership of customer success initiatives, driving strategic growth and enhancing client relations. Collaborate with cross-functional teams to develop and implement best practices, ensuring a sea...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Join a team that's dedicated to delivering exceptional customer experiences by leading strategies, coaching talent, and aligning expectations with best practices to achieve outstanding results in cust...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$224K - $325K *

Join a team that's driving strategic growth through global partnerships. Lead the way in expanding market presence and optimizing collaboration with Salesforce, while mentoring a dynamic team dedicate...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$145K - $175K *

Elevate customer success by managing relationships with enterprise clients, driving onboarding and adoption, and ensuring measurable outcomes in this hybrid role that supports substantial ARR growth...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $165K *

Champion success for enterprise clients by enhancing adoption, engagement, and value realization through tailored onboarding, strategic planning, and proactive management within a global portfolio, dr...

Reposted today

  •   Less than 5 years exp.  •   Business Services

$135K - $166K *

Empower enterprise clients by orchestrating relationships and ensuring they realize the full value of their investments. Collaborate with technical and sales partners to drive customer success, retent...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Manage strategic partner relationships to drive revenue growth and enhance collaboration through co-sell opportunities, supporting a high-impact partner program within a B2B SaaS context...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $130K *

Empower Enterprise clients through strategic consulting and data-driven insights, enhancing their ecommerce success. Collaborate with cross-functional teams, forecast revenue, and deliver personalized...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Empower customers by managing their journey from pilot to production, fostering loyalty and driving efficient success processes through expert guidance in CPQ software and strategic relationship build...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Elevate engagement center operations by leading, innovating, and building a high-performing service team that delivers exceptional customer experiences while driving continuous improvement in satisfac...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$70K - $95K *

Explore innovative strategies for driving customer success through data analysis and AI-powered insights, serving as a strategic resource across digital marketing channels to enhance client engagement...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Serve as a strategic lead in building and enhancing relationships with high-value customers, driving success and value through proactive engagement, and setting the standard for excellence in customer...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.