Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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1
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$71K - $120K *

Grow your career with a Strategic Partner Manager role, leading strategic partnerships with SMB restaurant clients. Drive business growth, optimize performance, and influence cross-functional teams to...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform customer engagement by owning and optimizing retention strategies, lifecycle journeys, and multi-channel communications. Lead a team to enhance patient satisfaction and drive measurable resu...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $90K *

Drive customer success and satisfaction by managing post-sale relationships, ensuring effective onboarding and maximizing value from our platform while collaborating with various stakeholders for opti...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customers by driving financial outcomes and enhancing adoption strategies. You'll lead account health, identify automation opportunities, and collaborate with cross-functional teams to shape s...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive client success by managing strategic accounts, fostering relationships, and ensuring value delivery. Collaborate with teams to enhance client experience and contribute to growth while shaping th...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Pioneer customer success strategies for Mid-Market clients, driving adoption and retention across our platform. Collaborate with cross-functional teams to enhance customer experiences and advocate for...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Champion client success by leading support operations for financial institutions. Drive team performance, enhance client satisfaction, and ensure seamless platform operations through effective communi...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$259K - $323K *

Unlock potential by leading a global team to drive sales activation within MSP partners, enhancing service demand and ensuring partner success through strategic enablement and collaboration across reg...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$165K - $190K *

Manage customer outcomes from onboarding through to renewal, driving success via strategic engagement and value realization. Be the go-to advisor ensuring alignment with business goals and optimizing...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer engagement and satisfaction by managing the full customer lifecycle, utilizing innovative AI workflows, and collaborating across teams to enhance service delivery and trust in our solut...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$260K - $340K *

Drive impactful post-sales success at a rapidly growing AI company by defining customer engagement strategies, managing strategic accounts, and building playbooks to enhance the customer journey from...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $115K *

Engage in a pivotal leadership role, focusing on customer satisfaction, team development, and operational excellence while driving growth and retention for key accounts across multiple markets...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate customer success by managing post-go-live accounts, driving adoption, and ensuring retention. Collaborate with teams to enhance product value and create a seamless customer experience from SMB...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Unlock potential by serving as a strategic advisor to high-value agency partners, driving influencer marketing success through tailored strategies, stakeholder engagement, and data-driven insights to...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Grow your career with us by serving as a strategic partner to customers, aligning their goals with our platform capabilities. Drive adoption and success through trusted relationships, strategic planni...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Empower high-value mid-market customers by fostering strong partnerships, aligning their marketing goals with platform capabilities, and driving adoption to ensure successful influencer marketing outc...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate client relationships by leading Client Success teams to ensure operational excellence, proactive issue resolution, and strategic growth, while fostering collaboration across departments to enh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Engage with top-tier clients to enhance outcomes, mitigate risks, and strengthen partnerships. Lead Strategic Business Reviews, delivering insights and actionable plans that align with customer goals...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower customer success by leading strategic partnerships, delivering insights, and driving retention. Collaborate with executives and internal teams to enhance outcomes and foster long-term relation...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $170K *

Empower a high-performing Tier 1 Technical Customer Care team, driving operational excellence and strategic direction in a fast-paced environment. Ensure exceptional customer experiences through effec...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Drive enterprise-level success by guiding clients to maximize their learning potential with our innovative LMS platform, ensuring deep adoption, retention, and growth through strategic partnerships an...

Toronto, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by delivering exceptional customer support and insights. Collaborate with cross-functional teams to resolve issues, enhance product offerings, and maintain high satisfaction rates in...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$50K - $150K *

Develop strong relationships with skilled nursing facilities in the Milwaukee metro. Engage with Administrators and Directors of Nursing to facilitate alignment calls, ensuring effective communication...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building strong relationships with skilled nursing facilities, facilitating alignment calls, and ensuring seamless communication between clinical teams and administrators across th...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.