Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$110K - $130K *

Lead the charge in optimizing commercial operations, driving sales success, and enhancing customer experiences. Collaborate across functions to develop strategic marketing initiatives, manage CRM, and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Drive exceptional customer experiences as you lead operations across Onboarding, Support, and Pay functions. Shape strategic plans, enhance performance, and build scalable solutions while collaboratin...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Join our dynamic team as you drive customer success by ensuring top-notch service, onboarding, and engagement for our clients on our innovative platform. Leverage your expertise to build relationships...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive exceptional customer experiences across North America by leading the Onboarding, Support, and Pay Operations teams. Focus on strategic growth, operational excellence, and continuous improvement...

Montreal, QCIn-Person

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $179K *

Champion customer success by managing medium/large SaaS accounts, driving adoption and growth through strategic relationships, expert guidance, and problem-solving, ensuring alignment with customer go...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer relationships and drive growth in the e-health sector by enhancing engagement and retention for a diverse portfolio of clients. Collaborate across departments to deliver exceptional...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Take ownership of customer retention and growth, leading a transformation of post-sales with AI-driven strategies to enhance customer experiences and drive expansion while reducing churn through proac...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Transform customer relationships by owning the post-sale lifecycle, ensuring deployment, adoption, and retention of XR solutions while identifying growth opportunities within a diverse portfolio...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$76K - $95K *

Unlock potential by managing commercial customer portfolios and driving platform adoption through tailored success plans, digital engagement, and proactive risk management in a fast-paced tech environ...

Today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Champion a customer success strategy to maximize value delivery, enhance retention, and foster growth while nurturing talent and improving customer relationships through proactive engagement and colla...

1 month ago

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $95K *

Elevate customer relationships by managing a portfolio of accounts, ensuring renewals and driving expansion. Utilize data-driven insights and automation to provide exceptional service and foster long...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Champion client experience and growth by training and inspiring field teams, driving sales methodologies, and ensuring operational excellence across multiple locations, leading to measurable sales gro...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Champion client satisfaction and revenue growth by training teams in best practices, operational standards, and effective sales strategies in a fast-paced multi-unit environment. Drive accountability...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Unlock growth by leading client experience initiatives, driving multi-unit sales strategies, and coaching teams across locations. Focus on developing consultative sales skills to enhance client intera...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Optimize client experience and drive sales growth through effective training and operational excellence across multiple locations, enhancing consultation and selling skills of team members to ensure c...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Join a dynamic team as you own the client experience strategy, driving sales growth and developing field teams across various locations. Leverage your retail and coaching expertise to shape the future...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Drive client experience excellence and sales growth by coaching multi-unit teams, developing strategies, and optimizing client interactions across various locations...

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Optimize client engagement and sales strategies across multi-unit operations. Drive team performance through effective coaching and training, enhancing the overall client experience and achieving targ...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Drive client experience and sales growth through comprehensive training and coaching, enhancing operational standards and fostering cross-functional collaboration across multiple locations in the med...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Transform customer success with hands-on leadership in building a scaled engagement motion. Lead a dedicated team to enhance customer value through innovative data-driven strategies and operational ex...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Empower client success by managing relationships and driving revenue growth in existing accounts. Collaborate to provide value, enhance services, and ensure client satisfaction while achieving sales t...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $168K *

Empower your career by driving financial strategy and insights. Collaborate with senior leadership to influence key decisions, optimize resource allocation, and champion innovative financial processes...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in shaping financial strategy and analysis, partnering closely with senior leadership to optimize resources and drive strategic decision-making through insightful forecasting and analy...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $195K *

Empower public sector healthcare relationships by driving client success, retention, and expansion through strategic account management and executive advisory, leading to impactful outcomes for stakeh...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Join a team that champions customer success by driving strategic relationships, ensuring retention, and enhancing business value for clients through proactive engagement and effective program manageme...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.