Job Title: Director, Customer Success

Location: Hybrid (Onsite + Client Visits)

Pay Range: $105,000-$115,000+Car allowance and cell phone stipend

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Job Summary

Reports to: VP, Customer Experience

The Director, Customer Success plays a critical role within Coffee Distributing Company's (CDC) Account Management Team, leading strategic efforts to grow and retain CDC Direct business. Duties include driving customer satisfaction, team development, client retention, and operational excellence across key markets.

Key Responsibilities

Client Strategy

• Drive performance of the Direct Account Management team by leading Account Managers in strengthening customer retention and accelerating growth
• Build and maintain relationships with CDC's key customers across NY, NJ, and CT
• Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exception customer experiences

• Champion corporate initiatives, fostering a culture of accountability and hospitality

• Analyze business metrics and trends to inform retention strategies
• Link customer experience improvements to measurable business outcomes

Preferred Qualifications

• Bachelor's degree or equivalent experience
• 7+ years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present complex business reviews to clients
• Proven success in business growth and retention
• Strong communication, presentation, and negotiation skills
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~20%)

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Req ID:1571857

Canteen