Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Grow your career with a leadership role focused on strategic account management, driving innovative Commerce marketing solutions, and fostering client relationships while leading a talented team in a...

4 days ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Champion the growth and satisfaction of key accounts by leading innovative Commerce marketing strategies. Drive team performance in optimizing search solutions across platforms like Amazon, ensuring c...

4 days ago

  •   8 - 10 years exp.  •   Media

$130K - $160K *

Drive growth and satisfaction by leading key account strategies in Commerce marketing. Oversee innovative search solutions, manage client relationships, and guide a talented team to achieve business o...

4 days ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Oversee the strategic growth and management of key accounts, leading a team to deliver innovative Commerce marketing solutions across platforms like Amazon and Criteo, while fostering client relations...

4 days ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Transform procurement strategies by leveraging AI and technology. Collaborate with finance leaders to enhance operational models while driving customer success initiatives and building a robust profes...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $199K *

Unlock potential by leading a dynamic operations team in a highly technical manufacturing environment. Drive excellence in production, quality, and financial performance while fostering a culture of c...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Help us shape the future of our new distribution center by leading operations, building a high-performing team, and driving efficiency in a dynamic environment. This role offers the chance to make a s...

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$143K - $216K *

Lead the go-to-market strategy for Service Cloud, driving product innovation and sales alignment. Collaborate with cross-functional teams to create compelling narratives and enablement strategies that...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$220K - $260K *

Pioneer the IT landscape by leading the transition to a stand-alone operation, ensuring secure, efficient systems while collaborating cross-functionally to align technology with business goals and dri...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Join a team that's focused on driving revenue growth through innovative strategies. In this dynamic role, you'll manage the complete sales cycle, guiding customers through complex cybersecurity challe...

Toronto, ONIn-Person

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Lead the charge in developing a dynamic catering department, driving revenue growth and client satisfaction through strategic leadership, team building, and exceptional event execution in a profession...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$80K - $85K *

Join a dynamic team as you lead the off-premises catering division, driving revenue growth through client relationships, event planning, and team development while ensuring exceptional service and pro...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $145K *

Transform the future of commercial auto by developing innovative insurance products, shaping strategies for evolving mobility models, and driving market readiness in a dynamic environment focused on t...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Lead the charge in providing strategic legal guidance and compliance support across U.S. operations. Collaborate with internal leaders and global teams, manage legal risks, and oversee complex agreeme...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Empower operational excellence by leading a dynamic team to enhance efficiency, streamline processes, and drive accountability across departments. Collaborate cross-functionally to deliver high-qualit...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform sales strategies and lead a dynamic team to exceed targets. Drive growth through effective recruitment, training, and relationship-building while embodying core values that foster a thriving...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $160K *

Drive procurement excellence by leading strategic sourcing, vendor management, and complex negotiations. Collaborate with senior leaders to optimize supplier performance and deliver measurable savings...

Toronto, ONIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$211K - $338K *

Transform partner experiences by leading strategy and execution for autonomy, enhancing self-sufficiency, and optimizing processes. Drive measurable improvements in partner satisfaction and operationa...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$68K - $98K *

Lead the charge in elevating agency visibility through strategic marketing initiatives, enhancing reputation across advertising, sports, and entertainment sectors while collaborating with senior leade...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$200K - $240K *

Partner with us to define and execute a global services strategy, driving growth and operational excellence across diverse regions while enhancing customer experience and profitability in a dynamic le...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$200K - $240K *

Transform global services strategy and operations, driving growth and customer satisfaction across regions. Lead a scalable organization, ensuring quality and profitability while enhancing the custome...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$325K - $375K *

Lead the charge in driving revenue growth by building and mentoring a high-performing sales team in the Mid-Enterprise segment, focusing on customer acquisition and market penetration in a competitive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $193K *

Champion transformation in Corporate Finance & Investment Banking by redefining deal processes with AI. Drive innovation, enhance operational excellence, and support live transactions while collaborat...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$208K - $312K *

Shape the future of financial leadership by driving performance and governance for a U.S. Federal Government business. Collaborate with executive teams to provide strategic insights, enhance operation...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$157K - $262K *

Drive enterprise vendor management strategy by overseeing vendor relationships, governance, and performance. Collaborate with cross-functional teams to ensure compliance, optimize costs, and enhance o...

California, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.