Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $120K *

Empower a dynamic sales team by providing leadership, coaching, and strategy to drive success in a customer-focused environment. Foster collaboration with strategic accounts to enhance sales performan...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Join a thriving team to lead and develop a customer-focused salesforce, driving strategic growth through effective leadership and training initiatives within a dynamic environment...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Partner with us to enhance employee productivity through innovative technology adoption strategies. Lead initiatives leveraging Microsoft Copilot, ChatGPT Enterprise, and more, ensuring effective enga...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the charge in driving sales success by owning the full cycle from pipeline development to closing enterprise deals, collaborating closely with founders to refine strategies while expanding relati...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Lead the charge in driving sales success within the enterprise sector. Own the complete sales cycle, engage with high-profile clients, and collaborate with founders to refine strategies that drive gro...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Develop and lead the product vision for innovative sports data experiences, driving subscriber growth and engagement through strategic partnerships and cross-functional collaboration. Help shape premi...

5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$130K - $155K *

Help us drive strategic direction and growth of our aerospace product line while managing profitability and cross-functional teams to deliver exceptional customer value and compliance with performance...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$170K - $185K *

Make your mark by leading a dynamic Pricing team, optimizing pricing strategies for diverse Government Services proposals, and establishing compliance processes. Drive data-driven decisions and foster...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$241K - $449K *

Shape the future of workplace strategy by leading end-to-end delivery across complex campuses. Drive alignment, set vision, and oversee workplace experiences to enhance employee satisfaction and achie...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$160K - $200K *

Drive operational excellence by leading Marketing Operations, optimizing data-driven strategies, and fostering cross-functional alignment to elevate insights and impact business performance through ef...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $253K *

Join a team that's redefining CEO engagement, ensuring flawless operations for impactful communications, events, and leadership interactions across the organization while fostering alignment and readi...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Engineer compliance strategies and lead regulatory interface, ensuring accountability across all operations and interactions with regulatory authorities, while fostering a culture of compliance within...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Explore a pivotal logistics leadership role, driving supply chain strategy across the US and North America. Collaborate with diverse teams to enhance efficiency, compliance, and service levels in a mu...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$180K - $215K *

Lead strategic procurement initiatives across global operations, enhancing supplier relations and driving cost efficiencies. Foster a high-performing team culture, ensuring effective negotiation and a...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$265K - $345K *

Partner with us to lead and scale strategic partnerships in the Travel & TMC sector. Drive high-value deals, manage executive relationships, and build a high-performing team while shaping a crucial bu...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$87K - $131K *

Elevate operational effectiveness by leading business functions, driving process improvements, and managing cross-functional projects to achieve strategic goals while enhancing stakeholder collaborati...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$73K - $110K *

Lead the charge in service management, overseeing technician performance, ensuring operational efficiency, and driving training initiatives in a dynamic service department environment...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$85K - $100K *

Lead client relationships by strategically guiding campaigns, ensuring profitability, and collaborating with teams to deliver innovative marketing solutions. Drive performance through effective commun...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Shape the future of documentation review by leading a high-performing team, ensuring quality standards, optimizing workflows, and enhancing compliance through collaborative operational excellence and...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock your leadership potential by driving operational excellence, collaborating with cross-functional teams, and enhancing productivity in a dynamic environment focused on customer satisfaction and...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $90K *

Lead and manage dining services operations, ensuring top-quality food and client satisfaction. Oversee budgeting, culinary programs, and foster strong team collaboration to enhance guest experiences i...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $120K *

Unlock potential by driving aftermarket sales strategies to enhance product support growth, improve customer relationships, and lead a dedicated team focused on achieving ambitious revenue targets in...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Oversee strategic financial leadership while driving growth and operational excellence across multi-location finance and accounting teams. Partner with executives to leverage financial insights for im...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$155K - $170K *

Transform your career by owning full-funnel marketing strategies while leading franchise development. Collaborate with partners to diagnose challenges, leverage AI tools, and drive impactful growth in...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$236K - $295K *

Drive the customer care product vision and strategy, leading a team of product managers to enhance AI support, optimize contact center platforms, and improve user experiences across multiple business...

4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.