Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$131K - $197K *

Join a team that's reinventing workforce management by shaping strategies and leading operations in a dynamic contact center environment. Drive optimization through advanced forecasting and ensure exc...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$131K - $197K *

Transform workforce management strategies and drive operational excellence in a dynamic contact center environment, focusing on advanced planning, forecasting, digital optimization, and AI integration...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$187K - $210K *

Champion operational excellence by leading Product Operations, driving innovation, and optimizing workflows. Manage a dedicated team to enhance product delivery, streamline processes, and ensure align...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$145K - $169K *

Transform the HoReCa & FSOP strategy by collaborating with bottlers to drive performance, optimize market execution, and enhance relationships. Leverage your expertise to navigate market dynamics and...

Today

  •   5 - 7 years exp.  •   Food & Beverages

$145K - $169K *

Partner with us to drive HoReCa & FSOP strategies, managing relationships with bottlers and executing local market plans while navigating market dynamics and ensuring alignment with strategic goals...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Food & Beverages

$135K - $160K *

Lead the transformation and operation of a key global distribution center, ensuring excellence in cost, service, and productivity while driving strategic initiatives and cross-functional collaboration...

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$120K - $162K *

Join a team that's dedicated to developing strategic partnerships that align customer goals with organizational success. Collaborate across functions to drive innovative solutions and ensure long-term...

Lincoln, NERemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$206K - $266K *

Transform sales technology by leading strategic initiatives that enhance agent and consumer experiences. Drive performance, compliance, and budget management across Salesforce CRM and connected techno...

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$113K - $188K *

Unlock potential by leading product strategy and management for diverse lines, ensuring customer needs drive innovation while aligning with corporate goals. Collaborate with cross-functional teams to...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Drive revenue growth by managing strategic accounts and leading complex sales cycles. Collaborate with cross-functional teams to ensure successful deployments and build scalable sales processes as the...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive revenue growth by managing strategic accounts and leading complex sales cycles. Collaborate with cross-functional teams to deliver innovative solutions and build scalable processes as the organi...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive strategic HR initiatives as a trusted advisor to senior leaders, translating business goals into effective talent strategies. Collaborate across teams to enhance organizational effectiveness and...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's dedicated to driving client success by leading strategic engagements, building relationships, and delivering exceptional service across a diverse portfolio of enterprise accounts. Y...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate client relationships by managing a portfolio, driving growth, and delivering strategic insights. Lead engagements, ensure quality, and expand partnerships while fostering trust with executives...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $185K *

Transform the customer delivery experience by leading outbound logistics strategy, managing carrier relationships, and optimizing costs while ensuring high-quality service across all delivery channels...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the charge in developing and executing strategic communications for healthcare clients. Collaborate with teams to deliver innovative solutions, manage client relationships, and mentor junior staf...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead strategic communications initiatives, fostering client relationships and guiding project execution. Drive innovative solutions in healthcare communications while mentoring team members and ensuri...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive the strategic direction and execution of vehicle remarketing operations, maximizing retention values and optimizing performance through data-driven strategies and strong partnerships in a dynami...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Join a team that's redefining vehicle remarketing strategies, driving operational excellence and maximizing retention values through data-driven insights and strong partnerships in a dynamic marketpla...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K *

Elevate overall district performance by leading and developing management teams. Collaborate for operational excellence, ensuring accountability and achieving growth targets through strategic initiati...

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$163K - $261K *

Shape the future of electrification services by leading operations across the West U.S. region, driving performance excellence, and managing nationwide digital automation initiatives while advancing r...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$163K - $261K *

Drive impactful service execution and operational excellence across 18 states in the West US, overseeing P&L and managing a national DAC Center. Collaborate with teams to enhance customer satisfaction...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Empower your career by leading warehouse operations, ensuring safety, quality, and efficiency. Drive continuous improvement and foster a high-performing team to meet organizational goals in a dynamic...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$129K - $193K *

Lead the commercial operations for the Heavy Duty sector, enhancing process efficiencies, driving analytics automation, and optimizing customer service to ensure operational excellence and improved bu...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.