This position reports to:ELSE Regional Manager Americas
Your role and responsibilities:As the Senior Director, Service Manager you will lead the Electrification Service team in the West US region, which comprises 18 states across five time zones. Additionally, you will manage a nationwide Digital Automation and Controls (DAC) Center of Excellence, with a team that is based in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to-day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
This role is contributing to the Electrification Services Division in the United States.
You will be mainly accountable for:- Lead end-to-end service execution and operational performance across the West Region, including responsibility for the national Digital Automation & Controls Center of Excellence (DAC COE).
- Own full regional P&L performance, driving financial results, productivity, operational excellence, customer satisfaction, and continuous improvement initiatives.
- Direct multi-functional teams across manufacturing, assembly, project management, and field service to deliver high-quality service execution and consistent customer outcomes.
- Develop and execute regional and national services growth strategies in partnership with sales leadership and engineering teams, while building strong customer relationships and expanding service opportunities.
Qualifications for the role:- Bachelor's degree in business operations, electrical engineering, or similar is required
- 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
- 5+ years of experience managing or supervising operations team(s)
- Strong background in managing P&L for multiple lines of business
- Ability to travel up to 20% of the time
What's in it for you:ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off- ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $163,500 and $261,600 annually and is eligible for a short-term incentive plan/annual bonus.
MyBenefitsABB.com
