Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$200K *

Transform sales performance by effectively leading and mentoring a dynamic sales team. Collaborate with cross-functional departments to drive strategy, meet goals, and foster strong relationships, all...

1 month ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Lead our Manufacturing Development efforts, driving spacecraft programs from design to high-rate production. Collaborate with cross-functional teams to enhance manufacturing processes, ensuring effici...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Engage in strategic leadership by directing multi-site manufacturing operations, focusing on operational excellence and continuous improvement while fostering collaboration across functional teams to...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Lead and shape sales strategies to drive growth in aerospace markets. Manage a high-performing team, develop key accounts, oversee the pipeline, and collaborate across functions to exceed revenue targ...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$170K - $185K *

Drive excellence in corporate maintenance by optimizing asset performance, implementing strategies for reliability, and achieving sustainability goals through collaboration across global manufacturing...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Lead the management of customer and process improvement projects, ensuring optimal performance from a team of Commercial Project Managers. Collaborate across functions to enhance project delivery and...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$130K - $170K *

Empower a dynamic sales team by driving performance and developing strategies to enhance customer engagement. Lead initiatives that foster growth and operational excellence while collaborating with na...

Edmonton, ABIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $170K *

Drive sales excellence by leading, training, and managing a high-performing team while implementing strategic initiatives to meet and exceed sales goals across diverse markets...

Leduc, ABIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Elevate sales excellence by leading and developing a dynamic sales team. Drive success through strategic account partnerships and targeted sales initiatives while fostering customer relationships as t...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $170K *

Transform your career as you lead a dedicated sales team focused on customer satisfaction, driving success for a leading distributor in shipping and packaging. Make a significant impact in a dynamic e...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $170K *

Unlock your potential as a Sales Manager, overseeing a dynamic team, driving sales strategies, and collaborating with key accounts to achieve growth and exceed targets while fostering a culture of dev...

St. Albert, ABIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Join our dynamic marketing operations team to optimize creative resource management, ensuring efficiency and clarity in a high-volume environment. Collaborate across brands to enhance productivity and...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$74K - $118K *

Lead and empower a team of customer service representatives to enhance operations, elevate customer satisfaction, and drive continuous improvements across service processes and performance metrics...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $113K *

Join a team that's dedicated to enhancing customer relationships, driving operational excellence, and ensuring satisfaction for Tier 2 and Tier 3 customers through effective communication and strategi...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$245K - $260K *

Lead the charge in enhancing global digital customer experiences across web and mobile platforms. Define product vision and strategy to drive key commerce initiatives, optimize user engagement, and ch...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$100K - $130K *

Shape the future of logistics by leading innovative supply chain strategies, optimizing transportation networks, managing a significant P&L, and guiding a diverse team to enhance efficiency and reduce...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $130K *

Lead strategic sales initiatives across regions, driving revenue growth and ensuring effective team performance while collaborating closely with operations and executive leadership. Travel required fo...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$166K - $266K *

Lead the global insights agenda, optimizing launch strategies through data-driven decisions, while collaborating with cross-functional teams to enhance business outcomes and customer experiences in a...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$166K - $266K *

Optimize your career by leading global Insights that drive strategic decision-making and launch success. Foster collaboration across teams to enhance value propositions and commercial outcomes while d...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$166K - $266K *

Champion growth by leading global insights initiatives that drive strategic decisions and improve commercial outcomes through actionable insights and collaboration across functions, ensuring alignment...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Empower customer engagement across diagnostics & genomics. Lead the strategic orchestration of service excellence, ensuring seamless interactions throughout the post-sales lifecycle while driving grow...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $170K *

Lead the charge in cultivating strategic partnerships with major entertainment studios and brands. Bring your expertise to shape revenue strategies, drive enterprise-level negotiations, and enhance Fi...

1 week ago

  •   8 - 10 years exp.  •   Media

$166K - $266K *

Champion the Global Insights agenda, driving impactful insights for business success across departments, enhancing launch decisions and commercial outcomes through collaboration and strategic recommen...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$166K - $266K *

Elevate the Insights agenda to enhance launch success by driving strategic initiatives, integrating analytics, and collaborating across teams to transform data into actionable business recommendations...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$146K - $271K *

Champion quality excellence by leading global strategies, enhancing customer partnerships, and embedding a culture of continuous improvement within multi-site operations across the Data Center Solutio...

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.