Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$130K - $200K *

Advance customer service excellence by leading operations across multiple sites, enhancing aerospace OEM and aftermarket relationships, and driving process improvements to ensure high-quality service...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$215K - $240K *

Join a dynamic team as you lead Customer Operations, driving excellence across logistics, warehousing, and service for major retail partners. Empower high-performing teams to enhance customer experien...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Lead and mentor a high-performing sales team in the Midwest, driving growth in material handling solutions. Develop strategies, set goals, and foster cross-functional collaboration to enhance market p...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock potential by driving new business growth through strategic sales initiatives, engaging with executive stakeholders, and designing tailored logistics solutions that align with client supply chai...

Mississauga, ONIn-Person

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$144K - $187K *

Shape the future of global logistics by leading strategy, operations, and compliance efforts. Drive transformation initiatives that enhance supply chain performance and foster strategic partnerships w...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $100K *

Elevate your career by leading the Service Business Operations team, ensuring accurate processing of sales orders and invoicing. Drive operational excellence and support revenue growth through effecti...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead and transform supply chain operations by overseeing daily processes, ensuring quality standards, and developing team capabilities to achieve organizational goals and enhance performance...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Transportation

$105K *

Oversee operational performance across multiple store locations, ensuring compliance and efficiency while fostering a customer-centric culture. Collaborate with teams to enhance profitability and achi...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Empower your career by leading healthcare operations in Maryland. As a hands-on leader, you'll oversee practice management, drive operational excellence, and foster team growth while preparing for fut...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Join us to drive new business growth across North and Central America. Leverage your logistics expertise and established client relationships to execute sales strategies and enhance customer satisfact...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$146K - $260K *

Lead the charge in enhancing fiduciary services while managing a dedicated team. Drive revenue growth and client relationships through innovative offerings and strategic partnerships across the organi...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$185K - $200K *

Drive strategic quality leadership across Personal Care Solutions, ensuring compliance and operational excellence. Collaborate with cross-functional teams to enhance quality systems, support regulator...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Shape the future of K-12 sales by leading a dynamic team of Account Executives. Drive performance through strategic planning, precise forecasting, and collaborative initiatives to achieve growth targe...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Unlock potential by leading data strategy and analytics for a multi-site healthcare organization, transforming complex data into actionable insights that drive growth and enhance operational efficienc...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$165K - $190K *

Accelerate product innovation by leading strategy and execution for residential offerings. Drive team performance, align stakeholders, and enhance customer experiences through data-driven insights and...

Vancouver, BCIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Lead the charge in transforming marketing strategies that elevate brand presence, driving demand, and fostering collaboration across teams to achieve significant growth and operational excellence in a...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$128K - $193K *

Pioneer operational excellence by leading warehouse, fleet, and facilities management. Drive strategic initiatives, ensure compliance, and foster a culture of engagement and continuous improvement whi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$160K - $200K *

Join a dynamic team to enhance distribution efficiency across 14 locations. Lead a workforce of 5,000+ in optimizing operations, ensuring safety, and delivering top-notch customer service in a rapidly...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Transform distribution operations by leading a vast network of warehouses, enhancing efficiency, and ensuring top-tier customer service across North America. Drive strategic initiatives and optimize w...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Optimize distribution operations across 14 locations, enhancing efficiency and customer satisfaction. Lead a team of 5,000+ in a dynamic environment, driving improvements in workflows, inventory manag...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Lead and optimize distribution operations across 14 locations, enhancing efficiency and customer service. Oversee a large workforce and implement innovative strategies to improve warehouse performance...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Lead the charge in optimizing distribution operations across 14 locations, enhancing efficiency and customer satisfaction while managing a large workforce in a dynamic environment...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Accelerate global logistics excellence by leading strategy, improving compliance, and optimizing distribution networks for pharmaceutical products, ensuring operational efficiency, risk mitigation, an...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Manage procurement strategy and operations, overseeing supplier relationships, category plans, and purchasing teams to optimize spend and ensure compliance across multiple sites while supporting produ...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$129K - $165K *

Join a team that's redefining commerce strategy by leading integrated media efforts, driving growth through Amazon expertise, and fostering strong client relationships to achieve impactful business ou...

1 week ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.