Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$88K - $90K *

Lead a dynamic team to elevate dining experiences, driving innovation in food service operations. Oversee daily activities, ensure quality, and enhance customer satisfaction through effective manageme...

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $85K *

Lead and shape the future of dining solutions by developing operational strategies and enhancing customer experiences while ensuring safety, sanitation, and budget compliance in a dynamic food service...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $85K *

Join a dynamic team that leads food service operations, fosters client relationships, and drives financial performance while ensuring safety and quality standards are met in a fast-paced environment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $90K *

Lead the charge in managing food service operations, ensuring top-notch quality, safety compliance, and client satisfaction. Develop teams and oversee financial performance to drive efficiency and enh...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K *

Lead the charge in optimizing facility operations, managing production, and coordinating staffing and safety standards. Drive efficiency and ensure quality commitments while maintaining comprehensive...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead your career by overseeing the comprehensive operations of a care facility. Drive exceptional care standards, fiscal management, and a motivated team to create a safe and welcoming environment for...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$153K - $249K *

Shape the future of network service delivery by leading technology strategy, execution, and improvements. Oversee end-to-end operations ensuring reliability and scalability, while driving automation a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $249K *

Drive innovation by overseeing network service management processes and technologies. Lead strategic initiatives to enhance service delivery and operational efficiency, ensuring alignment with busines...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$125K - $150K *

Transform our commercial sales strategy! Lead a dynamic team to drive revenue and market share growth, develop key customer relationships, and foster a culture of accountability and excellence in a co...

Mississauga, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $220K *

Manage payroll operations and vendor relationships, ensuring compliance and efficiency in payroll processes while driving continuous improvement and strategic initiatives with ADP and internal teams...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Drive exceptional business growth by identifying and securing new opportunities in telecommunications. Develop strategic relationships, lead complex sales cycles, and exceed revenue targets by deliver...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Strategize logistics functions by optimizing transport routes and managing carrier relationships to ensure efficiency, safety, and cost-effectiveness, while collaborating across teams and integrating...

Today

  •   5 - 7 years exp.  •   Transportation

$108K - $174K *

Tackle the challenge of transforming customer engagement by leading operations, implementing innovative technologies, and enhancing service strategies to elevate customer satisfaction and drive busine...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $174K *

Transform customer engagement strategies by leading innovative initiatives that enhance service delivery and operational efficiency across multiple channels, focusing on AI integration and customer ex...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $174K *

Join a team that's redefining customer experience through innovative engagement strategies, overseeing operations, enhancing service delivery, and leveraging technology to elevate satisfaction and eff...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $174K *

Transform customer engagement by leading operations, driving innovation, and enhancing service delivery through strategic initiatives and technology integration. Collaborate across teams to optimize p...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$250K - $300K *

Champion the engagement strategy for enterprise clients, managing relationships from acquisition through growth, and driving consultative solutions with a focus on technology transformations using Sal...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $125K *

Transform your career with this strategic role leading a multi-million-dollar Direct Mail program. Drive innovation through audience targeting, data integration, and performance optimization across va...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Lead the charge in operational excellence by overseeing three teams in Warehouse, Logistics, and Information Systems. Drive corporate projects from initiation to delivery, ensuring alignment with stra...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Tackle challenges as a Sales Director, leading a team of Sales Managers and Product Specialists to drive excellence in sales processes and guest interactions while nurturing future leaders within the...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $150K *

Join our team to drive impactful digital and traditional media strategies. Oversee execution, manage a junior team, and collaborate with experts to deliver performance-driven results and insights that...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Media

$300K - $400K *

Take ownership of strategic advertising partnerships, driving revenue growth through innovative marketing programs and client engagement, leveraging diverse media platforms and creative solutions to m...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Join a team that's optimizing the entire distribution process, driving supply chain efficiency, and leading strategic initiatives. Work collaboratively across departments to enhance performance and bu...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$67K - $150K *

Lead the charge in delivering exceptional customer service by managing a dynamic team of Customer Care Managers, driving performance excellence, and fostering relationships to enhance client satisfact...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.