Director, Customer Experience Jobs

Join a team that's redefining the admin experience for enterprise software. You'll lead product strategy for our admin console, enhancing buyer journeys and streamlining management for IT and procurem...

Build a transformative support organization, define success, and own the outcomes while delivering exceptional customer experiences in a rapidly evolving fintech environment...

Transform operations by building a robust quality framework for Enhanced Care Management, overseeing compliance, and driving educational initiatives to ensure operational excellence across multiple he...

Lead the charge in evolving our Agile PMO, optimizing project delivery, and fostering collaboration with Product, IT, and Business leaders to enhance organizational agility and strategic execution acr...

Join a team that's driving impactful wireless customer experiences by translating strategic goals into actionable product requirements. Collaborate with cross-functional teams to enhance digital inter...

Strategize tax operations across the Americas, driving compliance and efficiency. Collaborate with cross-functional teams to ensure tax insight informs business decisions. Lead innovation in tax proce...

Elevate project delivery by overseeing global capital projects, ensuring regulatory compliance, effective stakeholder management, and alignment with strategic goals. Leverage 15+ years of experience t...

Accelerate progress at the intersection of business priorities and customer needs. Lead high-impact product initiatives that enhance experiences across digital and assisted channels, ensuring alignmen...

Elevate experiences for millions by leading impactful cross-functional product initiatives that enhance customer and agent interactions across diverse channels. Collaborate closely with senior leaders...

Unlock impactful product initiatives by driving execution and stakeholder alignment across digital and assisted wireless customer experiences. Influence strategy, enhance usability, and modernize core...

Join us to lead product strategy for a major eCommerce platform, optimizing customer experience and driving conversion growth. Manage a team while leveraging data and experimentation to achieve impact...

Lead the charge in transforming customer operations into a world-class engine. You'll oversee onboarding, support, and success efforts, ensuring clarity and speed while scaling operational excellence...

Unlock potential by leading website strategy and development to enhance user experience and technical performance. Collaborate cross-functionally to optimize conversions across diverse buyer segments...

Drive comprehensive B2B communications strategies for a leading Ads business. Elevate market presence, manage media relationships, and enhance brand messaging through innovative campaigns and executiv...

Drive the future of value analytics and pricing strategies to enhance communications of Mastercard's service value. Shape global initiatives that promote customer engagement and support business growt...

Lead the charge in optimizing revenue through business analytics and pricing strategies. Oversee value quantification tools and collaborate with cross-functional teams to enhance decision-making, supp...

Lead the charge in transforming IT service delivery to an experience-led model, ensuring operational excellence through integrated service management, user-focused metrics, and governance of managed s...

Elevate project delivery by leading cross-functional teams, optimizing processes, and driving technical solutions for high-impact projects. Collaborate with engineering teams to ensure effective execu...

Champion a transformative end-user growth strategy in the construction sector. Lead a dedicated team to forge key relationships, drive engagement, and maximize market impact through innovative strateg...

Transform operational efficiency by leading demand forecasting and capacity planning initiatives. Drive cross-functional alignment and translate complex analyses into actionable strategies to optimize...

Advance a comprehensive data strategy and governance framework for Finance, leading teams to enhance data quality and usage across a global organization while implementing best practices in data manag...

Lead operational oversight by analyzing trends, managing payroll, and enhancing employee engagement initiatives. Collaborate with administrative teams to optimize performance, budget management, and i...

Unlock new opportunities by developing strategic partnerships in the Workers’ Compensation and IME sectors. Drive business growth through relationship-building and market engagement to achieve sales t...

Accelerate business growth by identifying opportunities in the Workers' Compensation and IME sectors. Leverage existing relationships and industry expertise to drive sales success and enhance client e...

Unlock your potential by managing client relationships and driving campaign strategies that maximize advertising effectiveness. Collaborate across teams to optimize customer success in a hybrid work e...