Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$245K - $279K *

Transform customer experiences by leading innovative product management initiatives. Oversee cross-functional teams to ensure business strategy aligns with consumer-facing digital products, driving su...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$245K - $279K *

Join a team that's driving innovative customer experiences through technology by leading product management initiatives. Leverage your expertise to create value, solve complex problems, and guide cros...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$245K - $279K *

Lead innovative product management initiatives, transforming customer experiences through technology. Collaborate cross-functionally to deliver solutions that prioritize user needs and drive sustainab...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$294K - $335K *

Unlock potential by leading innovative product management strategies that enhance customer experiences and drive organizational success through cross-functional collaboration and technology-driven sol...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$269K - $307K *

Shape the future of product management by leading cross-functional teams to innovate customer-centric solutions and drive strategic results. Leverage technology and business insights to identify oppor...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $242K *

Transform customer engagement by leading complex BCSS solutions and strategies. Collaborate cross-functionally to innovate in network technology and automation, enhancing service delivery and business...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$170K - $220K *

Join a dynamic team as you lead IT delivery for a complex Workday migration, ensuring cross-functional collaboration, rigorous risk management, and alignment with executive HR stakeholders to drive or...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $180K *

Lead the AI product strategy for engaging patient experiences post-discharge. Collaborate with cross-functional teams to enhance AI capabilities while managing a product team that drives innovation an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$204K - $327K *

Shape our global compensation strategies by leading innovative plan design, utilizing data and technology to enhance performance alignment and employee experience, while ensuring competitive offers an...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$218K - $327K *

Explore the evolution of global compensation strategies, driving innovative programs and tools that align talent and performance with strategic business goals while collaborating with cross-functional...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Champion the evolution of agentic experiences across diverse audiences. Drive the strategic roadmap, manage cross-functional partnerships, and enhance agent performance through data-driven decisions a...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$188K - $282K *

Grow with us as you shape the architecture of our data platforms and empower cross-functional teams. Lead product management efforts that define legal data accessibility, retrieval efficiency, and use...

Today

  •   11 - 15 years exp.  •   Information Technology

$188K - $282K *

Lead the charge in the development of a robust platform managing data storage, retrieval, and AI integration across engineering teams, guiding product management practices while ensuring high performa...

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$122K - $150K *

Unlock potential by leading IT sourcing and vendor management strategies, ensuring alignment with business objectives, and fostering collaboration with senior IT leaders to optimize organizational eff...

Today

  •   8 - 10 years exp.  •   Information Technology

$122K - $150K *

Shape IT sourcing strategies and vendor management processes to align with business goals, managing complex contracts and relationships within the IT organization while fostering collaboration and dri...

Today

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in customer success strategy, fostering relationships, driving engagement, growth, and retention while managing high-profile client accounts in the programmatic advertising landscape...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Drive customer retention and engagement by leading a high-performing team. Collaborate with executives to establish growth strategies, manage key client relationships, and utilize data-driven insights...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Lead project management operations, driving strategic initiatives and ensuring execution excellence. Collaborate cross-functionally to align projects with financial goals while fostering a culture of...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Elevate your career by leading our organization’s benefits and payroll strategies! Drive continuous improvement, ensure compliance, and foster a high-performing team while providing exceptional suppor...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$175K - $190K *

Drive growth by managing global agency partnerships, enhancing visibility, and unlocking revenue opportunities. Collaborate cross-functionally to structure deals and integrate with sales and marketing...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Unlock your potential while building vital relationships in the photonics sector. Engage with corporate members, support industry growth, and help shape future technology trends through collaborative...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$124K - $205K *

Pioneer dynamic sales strategies to propel growth within Fortune 500 clients. Leverage consultative engagement skills to address client needs through sophisticated custom research solutions and build...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$154K - $175K *

Champion delivery excellence by leading technical projects that meet customer needs and drive measurable outcomes. Engage with stakeholders, mentor teams, and enhance processes for scalable success ac...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Transform product marketing by leading innovative GTM strategies, storytelling, and AI enhancements. Drive revenue targets and empower teams for success in a fast-evolving market...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Engage financial advisors by driving recruitment and enhancing onboarding experiences, while executing marketing strategies to build relationships and support operational success across the organizati...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.