7+ years in consulting, client services, or account management in tech or professional services.
Strong delivery management and operational oversight background.
Proven track record navigating complex client environments and influencing stakeholders.
Experience aiding pre-sales activities, including proposals and client pitches.
Skilled in account planning, financial forecasting, and revenue strategies.
Ability to bridge technical and business communications effectively.
Familiar with agile methodologies and project management tools like Azure DevOps and Jira.
Responsibilities
Lead client relationships, ensuring trust and satisfaction.
Drive delivery excellence by addressing project challenges and promoting quality.
Grow client accounts through strategic account planning and opportunity identification.
Promote strategic value by connecting delivery success to business outcomes.
Act as a brand representative, providing insights and building relationships.
Champion client satisfaction by tracking and measuring engagement outcomes.
Collaborate with sales and marketing to align efforts and drive growth.
Benefits
Comprehensive health insurance coverage.
401(k) plan with company match.
Flexible work hours and remote working options.
Professional development and training opportunities.
Paid time off and holiday leave.
Full Job Description
What You'll Do:
Lead client relationships. Serve as a primary point of contact for assigned accounts-building trust, offering insight, and ensuring client needs are met with confidence and care.
Drive delivery excellence. Partner with Delivery Managers and Technical Leads to keep projects on track, proactively remove blockers, and promote a culture of quality and accountability.
Grow client accounts. Build and execute account plans to expand our footprint, identify new opportunities, and connect UDig's capabilities to client goals.
Promote strategic value. Help clients connect delivery success to broader business outcomes-strengthening our partnerships through insights, best practices, and recommendations.
Represent UDig's brand. Act as a strategic advisor, storyteller, and relationship builder-bringing energy, clarity, and a long-term mindset to every conversation.
Champion client satisfaction. Track and measure satisfaction across engagements, helping us continuously raise the bar on delivery impact and client experience.
Collaborate across teams. Work closely with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.
What You'll Bring:
7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
A strong background in delivery management, operational oversight, and client relationship growth.
Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
Expertise in account planning, financial forecasting, and revenue growth strategies.
Confidence bridging the gap between technical delivery teams and business stakeholders-communicating clearly and acting as a trusted advisor.
Familiarity with agile delivery environments and project management tools (e.g., Azure DevOps, Jira, Notion).
