Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

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$90K - $120K *

Shape integrated marketing campaigns that drive brand performance. Leverage your expertise to connect strategy with execution in a dynamic environment, influencing a broader team to ensure impactful r...

Calgary, ABIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $135K *

Oversee integrated project management efforts by coordinating cross-functional teams to deliver high-quality, large-scale campaigns while managing budgets, timelines, and client expectations effective...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$81K - $138K *

Elevate the customer experience by managing quality audits, IVR strategy, and leading a skilled team. Drive continuous improvement in contact centers through cross-functional collaborations and action...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$81K - $138K *

Grow your career with a leadership role in quality assurance, overseeing auditing processes across contact centers, enhancing customer experience, and influencing IVR strategies. Drive improvements th...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$81K - $138K *

Champion quality and customer experience by overseeing audits and IVR strategies across multiple contact centers. Lead a team, partner cross-functionally to enhance customer interactions, and leverage...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Contribute to enterprise integration excellence by leading API strategies, lifecycle management, and ensuring operational reliability. Collaborate across teams to enhance platform capabilities while d...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that's shaping impactful UX solutions for enterprise applications. This player/coach role blends strategic leadership with hands-on design, mentoring talent, and driving user-centered appr...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $150K *

Oversee the creative direction of digital experiences for artists, blending brand expression with e-commerce to optimize user engagement and commercial success across platforms while leading collabora...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$127K - $236K *

Drive product delivery for Client Management and Sales Enablement platforms, leading a cross-functional team to enhance operations, advance modernization, and implement AI solutions that improve clien...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$127K - $236K *

Manage the delivery of Client Management and Sales Enablement products, leading cross-functional teams to enhance client reporting, onboarding, and operational effectiveness. Drive strategic outcomes...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$138K - $235K *

Lead procurement initiatives to drive operational excellence and strategic sourcing. Partner with cross-functional teams to optimize contracts and enhance supplier relationships, ensuring effective te...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $235K *

Partner with us to lead procurement strategies and optimize supplier relations. Drive contractual negotiations, implement operational processes, and elevate performance across software and professiona...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Lead a dynamic team in driving supplier strategy and operational excellence through technology and process improvements, ensuring effective procurement and contract management while collaborating acro...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Lead the charge in optimizing procurement operations and supplier strategies. Drive enterprise software negotiations, enhance technology solutions, and elevate operational excellence across cross-func...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $235K *

Join a team that's driving innovation in procurement strategy and execution. You'll lead the operational initiatives for software licensing and supplier relationships, optimizing costs and enhancing t...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$96K - $150K *

Shape artist brands through compelling digital e-commerce experiences, leading creative vision and direction across UX/UI, content, and campaigns to engage fans and drive commercial success in a colla...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$130K - $160K *

Transform sales operations by leading and scaling a high-performing Solution Engineering team. Drive pipeline quality, accelerate deal velocity, and shape successful solutions across SMB, Mid-Market...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Drive innovative product development by leading a high-performing program management team. Oversee execution from concept to launch, partnering across functions to ensure strategic alignment, resource...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$224K - $308K *

Transform how an organization communicates internally to inspire and align employees with strategic goals, fostering a clear narrative and driving engagement across various channels and initiatives...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$140K - $185K *

Lead design initiatives, inspire a creative team, and drive exceptional outcomes that exceed client expectations. Collaborate cross-disciplinarily to deliver innovative solutions while ensuring qualit...

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$178K - $285K *

Optimize client engagement strategies to enhance payment volume and revenue for high-profile accounts, collaborating cross-functionally within the organization and with clients to deliver tailored sol...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$146K - $244K *

Shape commercial success by leading the Deal Desk function for a global SaaS sales team, driving deal governance, optimizing processes, and fostering cross-functional collaboration to maximize efficie...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Drive product marketing and campaign strategy, leading a high-performing team to execute multi-channel initiatives that align with enterprise goals and ensure measurable market impact. Collaborate clo...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$195K - $315K *

Drive transformative enterprise product strategy, enhancing productivity and AI integration. Lead cross-functional teams in developing innovative, reliable solutions that prioritize user experience an...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $120K *

Engage in driving revenue growth through strategic client management and proactive sales initiatives. Cultivate relationships while delivering tailored solutions that align with client objectives, ens...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.