What we're looking for:We're seeking a driven Director, Client Success to lead and grow a portfolio of key client relationships, ensuring strong execution, measurable outcomes, and long-term retention. This role partners closely with other Client Success leaders to deliver EHE's preventive health value while helping clients improve employee health, productivity, and healthcare cost management.
The Director, Client Success, will own day-to-day client strategy and execution for a defined book of business, supporting renewals and growth initiatives while coordinating internal teams to deliver exceptional client outcomes.
In this role, you will:- Establish and maintain strong, trusted relationships with client stakeholders across multiple accounts
- Own the successful onboarding, implementation, and ongoing delivery of EHE programs for assigned clients
- Lead, mentor, and develop Client Success Managers to achieve retention, satisfaction, and growth targets
- Drive client satisfaction, retention, and renewal readiness across the portfolio
- Support account expansion and growth opportunities in partnership with Sales and Client Success leadership
- Collaborate closely with Operations, Marketing, Clinical, Product, and other internal teams to adapt and optimize programs to meet client needs
- Analyze client performance data and deliver clear, actionable reporting and insights
- Proactively identify risks and opportunities, ensuring timely issue resolution and a high-quality client experience
- Maintain a strong working knowledge of preventive health trends, client success best practices, and market dynamics
What the role requires: - Bachelor's degree in Business, Communications, Marketing, Management, or a related field preferred
- 5+ years of experience in client success, account management, consulting, or professional services
- Demonstrated experience managing complex client relationships and a portfolio of accounts
- Proven people-leadership experience, including coaching and developing client-facing team members
- Strong consultative mindset with the ability to translate client needs into actionable solutions
- Experience partnering cross-functionally in a matrixed organization
- Strong analytical skills with the ability to synthesize data into clear client-ready insights
- Advanced proficiency in Excel and PowerPoint, including data-driven presentations
- Passion for health and wellbeing, with a genuine commitment to improving client outcomes
- Ability to travel up to 20-30%
What we offer: - Competitive salary
- Medical, dental, vision, life and disability insurance
- Employer-matched 401(k) plan
- Professional development stipend
- Employee access to our preventive exam and services
- Monthly fitness benefit/reimbursement
The salary range for this role is $100,000 - $130,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.
