Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $160K *

Accelerate progress at driving enterprise-level SaaS sales by managing the full sales cycle, expanding existing accounts, and forging new client relationships in a remote setting with flexibility to t...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $190K *

Lead strategic partner marketing initiatives to empower a diverse ecosystem of VARs and ISVs. Manage a skilled team while driving innovation, collaboration, and performance across marketing programs u...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $210K *

Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$77K - $147K *

Bring your expertise to a role driving customer success by managing technical initiatives and optimizing product adoption for enterprise accounts, while building strong relationships and ensuring alig...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $156K *

Champion project success by leading comprehensive program delivery and ensuring high-quality outcomes. Collaborate with stakeholders to align resources and strategies, driving strong customer engageme...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$108K - $156K *

Lead the execution of complex, strategic programs by managing all project aspects, ensuring timely delivery, fostering client relationships, and driving continuous improvement to enhance service quali...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$183K - $275K *

Advance your career by shaping the vision and strategy for our CRM ecosystem, optimizing sales systems through AI integration and leadership collaboration, while enhancing sales productivity and drivi...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$183K - $275K *

Champion innovative CRM strategies empowering global sales teams. Drive AI-enabled solutions that redefine workflows and enhance productivity in the sales ecosystem. Collaborate with leadership to ali...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$220K - $260K *

Shape user experiences as a Product Management leader focused on optimizing ticket selection and checkout processes. Collaborate with cross-functional teams to drive strategy, prioritize features, and...

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$140K - $170K *

Shape the future of skincare services by defining and executing innovative global strategies, leading cross-functional teams, and expanding Dermalogica's service offerings to new consumer venues, ensu...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Manage delivery excellence across diverse cloud engagements while developing a high-performing team. Cultivate strategic client relationships and ensure financial health of projects, driving success t...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Support the success of cloud engagements by leading delivery outcomes, overseeing program execution, and managing a high-performing team to ensure client satisfaction and business growth across multip...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Elevate client engagement by spearheading strategic communications for Enterprise Tech, mentoring teams while crafting impactful narratives that resonate across diverse media landscapes. Drive growth...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Elevate client relations by leading PR initiatives for Enterprise Tech accounts. Drive strategic communications, mentor teams, and craft compelling narratives while overseeing campaign execution and m...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$231K - $323K *

Innovate your career by leading complex security and risk programs. Collaborate cross-functionally to enhance product security while driving operational efficiency and protecting customer trust throug...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$231K - $369K *

Advance cross-functional security programs, ensuring compliance and risk reduction while enhancing operational efficiency and transparency through data-driven insights and strong stakeholder communica...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Transform the landscape of product marketing by launching innovative strategies, drive brand loyalty, and create impactful messaging. Lead a dynamic team while navigating cross-functional relationship...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $120K *

Empower customer experience transformation by leading insights and market research strategies. Influence enterprise priorities with data-driven understanding, delivering impactful recommendations to e...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$118K - $167K *

Own high-profile client experiences from inception to execution, shaping VIP events that leave a lasting impact. Collaborate cross-functionally to ensure seamless delivery and elevate client relations...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Champion a premier workplace environment by leading a diverse team of 150+ in facilities operations, ensuring exceptional quality and safety in all corporate building aspects to enhance employee exper...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead the charge in transforming healthcare software deployment by managing cross-functional teams, ensuring product alignment with market needs, and driving efficient delivery processes for scalable a...

Toronto, ONIn-Person

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $190K *

Engage as a strategic program management leader, ensuring successful delivery across multiple initiatives, driving consensus among diverse stakeholders and optimizing process effectiveness in a fast-p...

Today

  •   8 - 10 years exp.  •   Media

$140K - $150K *

Innovate customer reporting & data strategies to enhance analytics delivery. Lead cross-functional efforts to drive data quality, standardization, and governance for scalable customer success through...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $165K *

Transform customer engagement through strategic platform management and operational optimization. Lead initiatives to enhance agent platforms, ensuring alignment with business strategies while driving...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock your potential as a strategic leader, driving customer success initiatives and managing a dynamic team to enhance client relationships and retention in a fast-paced, remote work environment...

Toronto, ONIn-Person

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.