Director of Operations Location: Columbus, OH (Ability to travel within the US and Canada)
We are seeking a results-driven
Director of Operations to lead a multi-site network across the U.S., delivering best-in-class performance in safety, service, operational excellence, financial outcomes, and customer experience.
This role is ideal for a senior leader with deep expertise in
3PL, eCommerce fulfillment, and big box distribution environments, who thrives in high-volume, fast-paced operations and is passionate about driving continuous improvement, scalable growth, and exceptional customer outcomes. The successful candidate will have a proven track record of leading complex distribution and fulfillment networks, optimizing performance across multiple sites, and supporting both retail and eCommerce supply chain operations.
Key ResponsibilitiesOperational & Customer Leadership- Serve as the primary point of contact for key customers, ensuring strong, proactive communication and partnership.
- Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost.
- Identify and manage escalation points, ensuring timely resolution of operational and customer issues.
- Foster a collaborative, high-performance culture across multiple sites.
Performance & Financial Management- Oversee operational performance, including cost control, productivity, and service delivery.
- Develop and present weekly, monthly, and quarterly reports on operational results, financial performance, and key issues.
- Partner in the development and execution of capital budgets, ensuring projects are delivered on time and within budget.
- Drive improved ROI through process optimization, efficiency gains, and disciplined financial management.
Strategic & Continuous Improvement- Develop and execute short- and long-term operational strategies aligned with business growth objectives.
- Lead continuous improvement initiatives, including lean methodologies and process enhancements.
- Identify opportunities for network expansion, capacity optimization, and operational scalability.
- Support implementation of new systems, processes, and technologies (including WMS platforms) to improve performance.
Leadership & Talent Development- Build, coach, and develop a strong operations leadership team.
- Lead efforts to recruit, retain, and develop top talent across the network.
- Drive engagement, accountability, and a results-oriented culture.
- Partner with HR and Safety teams to ensure a safe, compliant, and high-performing work environment.
Systems, Compliance & Process Excellence- Leverage WMS and operational systems to improve productivity and streamline distribution processes.
- Ensure robust operational procedures and controls are in place across all sites.
- Support environmental, health, and safety programs, ensuring compliance with all regulations.
- Standardize best practices across locations, including cost control and waste reduction initiatives.
Qualifications- Bachelor's degree in Logistics, Supply Chain, Business, or related field.
- Proven senior leadership experience within 3PL, retail, consumer goods, or grocery distribution environments.
- Demonstrated success leading large-scale, multi-site operations in a fast-paced, high-volume setting.
- Strong experience supporting big box grocery customers and distribution models.
Core Competencies- Exceptional leadership, communication, and stakeholder management skills
- Strong financial acumen with experience managing budgets and operational costs
- Strategic thinker with a hands-on, results-oriented approach
- Advanced analytical and problem-solving capabilities
- Proven ability to lead change and drive continuous improvement initiatives
- Highly organized with strong time management and execution discipline
- Proficiency in Microsoft Office and operational systems (WMS experience preferred)
What Success Looks Like- High-performing, engaged operations teams delivering consistent results
- Strong customer relationships and service excellence
- Measurable improvements in cost, productivity, and operational KPIs
- Scalable operations that support growth and evolving customer needs
