Director, Customer Experience Jobs in Durham, NC

Lead the charge in enhancing customer experience by overseeing implementations, driving product adoption, and managing strategic relationships. Collaborate with cross-functional teams to ensure a seam...

Transform the customer support landscape by leading global Tier 2 and Tier 3 operations. Drive strategic partnerships with Engineering and Product teams to enhance service delivery and ensure exceptio...

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

Innovate the consumer digital experience by leading a cross-functional team to enhance our website, mobile app, and web portal. Define a multi-year vision, prioritize initiatives, and drive engagement...

Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...

Drive growth by owning strategic CX accounts and leveraging AI-enabled solutions. Collaborate with stakeholders to enhance customer engagement and retention across diverse channels, while shaping acco...

Inspire customer success by leading delivery operations, building strong executive relationships, and driving growth in a collaborative environment focused on Microsoft Dynamics 365 Customer Engagemen...

Drive the product narrative for a comprehensive identity security platform. Lead marketing initiatives across business units while ensuring cohesive messaging and competitive positioning to enhance ma...

Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...

Develop and execute comprehensive pricing strategies to enhance revenue growth and customer value. Collaborate with cross-functional teams to optimize monetization efforts and drive competitive positi...

Drive the strategic evolution of enterprise loyalty programs, enhancing customer engagement and retention through innovative technology and data-driven insights. Collaborate across teams to optimize p...

Transform the landscape of product delivery in government, leading a dynamic team of Product and Delivery Managers to enhance public service efficacy through innovative practices and capacity building...

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

Champion transformative CX AI delivery by leading complex programs, managing client portfolios, and driving measurable outcomes. Collaborate with multidisciplinary teams to enhance client engagement a...

Unlock potential by leading the product strategy for B2B email and identity data solutions. Collaborate with cross-functional teams to drive product launches, enhance capabilities, and engage with cli...

Elevate customer engagement by leading a transformative Customer Experience strategy that blends human interaction and advanced tech. Drive product adoption, retention, and revenue growth by optimizin...

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

Elevate customer success by leading a high-performing Account Management team. Drive retention and revenue growth through strategic engagement and operational excellence while collaborating cross-func...

Drive innovative strategies and operational excellence in a dynamic creative studio, leading a multidisciplinary team to deliver high-quality assets that engage healthcare professionals and patients w...

Lead the development and execution of growth-focused products to enhance customer acquisition, conversion, and monetization. Collaborate with cross-functional teams to drive strategic initiatives and...

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

Transform customer experiences by uniting diverse functions and stakeholders across the organization to enhance patient journeys and drive strategic initiatives. Leverage influence and collaboration t...

Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

Lead the strategy and execution of marketing programs to enhance member experience throughout their journey, ensuring clear communication and engagement across all touchpoints while collaborating with...