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3,180

Director, Customer Experience Jobs Near Philadelphia, PA

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Salary Range

$90K

$225K

Average Salary: $130,000
Director, Customer Experience Design

Communicate customer needs through journey maps, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials...

Posted 2w ago

  •   11 - 15 years exp.  •  Pharmaceuticals & Biotech

Sales - Director, Customer Experience

Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints...

Posted 3w ago

  •   5 - 7 years exp.  •  Hospitals & Medical Centers

Customer Success Director
$150K — $200K

The Account Director is responsible for providing overall strategic guidance for specific advertisers and for the book of advertisers under management. This individual is also responsible for effecti...

Posted 6d ago

  •   5 - 7 years exp.  •  Media

Customer Success Director
$100K — $150K

Lead weekly customer calls; proactively communicate reporting, new opportunities, and progress against objectives; execute channel forecasting and manage budgets...

Posted 1w ago

  •   Less than 5 years exp.  •  Media

Global Director of Customer Support
$200K — $250K

Create and maintain internal documentation to help determine the appropriate actions and responses.

Posted 2d ago

  •   11 - 15 years exp.  •  Information Technology

Director, Oncology Customer Marketing

Work directly with National Customer Group, KAM and Sales leadership to lead efforts to build robust segment-specific strategies for new customer archetypes and advance tactical plans to advance portf...

Posted 1w ago

  •   11 - 15 years exp.  •  Pharmaceuticals & Biotech

Associate Director - Customer Engagement Optimization

Demonstrated skills in developing concise and decision driven presentations that will inform decisions made by Senior Leaders.

Posted 6d ago

  •   5 - 7 years exp.  •  Pharmaceuticals & Biotech

Director, Workplace Experience (WX) Advisory
$200K — $250K

As a Workplace Experience Director, you will be an integral part of growing a transformation line of business spanning sales, delivery leadership and capability development...

Posted 3w ago

  •   8 - 10 years exp.  •  Technical Services

Associate Director, Marketing, Gram-Negative Antibiotics: HCP Strategy and Customer Engagement Marketing Lead (CEML)
$80K — $100K

Ensure customer experience feedback optimizes ongoing and future brand campaigns and is integrated into future brand strategy.

Posted Yesterday

  •   Less than 5 years exp.  •  Pharmaceuticals & Biotech

Director, Customer Insights & Forecasting

Utilize various data from vendors and synthesize for commercial marketing to inform and support product strategy development.

Posted 3w ago

  •   11 - 15 years exp.  •  Pharmaceuticals & Biotech

Sr. Associate, Customer Experience Journey Lead
$100K — $150K

Develops centralized management of key customer journeys, inclusive of leading customer journey mapping sessions, development of journey KPIs and oversight of journey management activities...

Posted more than 4w ago

  •   8 - 10 years exp.  •  Finance & Insurance

Group Director, Experience Strategist
$80K — $100K

Participate in developing and presenting strategic plans for new business opportunities.

Posted more than 4w ago

  •   Media

Senior Customer/User Experience Architect

The right candidate has led and developed CX or UX servicing pharmaceutical and/or biotechnology clients specifically, is comfortable envisioning and articulating experiences, and has top notch commun...

Posted more than 4w ago

  •   8 - 10 years exp.  •  Media

Project Manager (eCOA or IRT)

A passion for customer service and prior experience working in a customer-facing role.

Posted 2d ago

  •   Less than 5 years exp.  •  Pharmaceuticals & Biotech

Customer Support Engineer III
$100K — $150K

Document issues which result in negative partner and customer experiences.

Posted 2d ago

  •   5 - 7 years exp.  •  Information Technology

Consulting Systems Engineer - Federal Presales
$80K — $100K

The CSE acts in a highly effective and consultative fashion and is looked to as a trusted advisor by the account team, partners (OEMs) and the customer at the technical and Manager/Director level...

Posted 6d ago

  •   Information Technology

Customer Service Market Manager

Driving the focus on customer satisfaction and loyalty by using available tools to drive continuous improvements in customer satisfaction and loyalty, to achieve a best in class vehicle ownership expe...

Posted 6d ago

  •   5 - 7 years exp.  •  Manufacturing & Automotive

Digital Sales Effectiveness Manager
$100K — $150K

The team Digital Customer Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life...

Posted 3d ago

  •   5 - 7 years exp.  •  Technical Services

Sr. Manager Internal Communications

Works with Operations senior leadership to communicate the company and Operations strategy and help team members connect to their role in our customer and team member experience...

Posted Today

  •   5 - 7 years exp.  •  Media

Sr. Manager Internal Communications

Works with Operations senior leadership to communicate the company and Operations strategy and help team members connect to their role in our customer and team member experience...

Posted 2d ago

  •   5 - 7 years exp.  •  Retail & Consumer Goods

Director Client Success
$150K — $200K
DNV GLChalfont, PA 18914 (BUCKS County) and 2 other locations

Ensure high quality customer experience to new and existing customers Build strategic relationships and position yourself as a trusted advisor to key customers...

Posted 1w ago

  •   5 - 7 years exp.  •  Business Services

Sr. Reporting and Analytics Consultant
$80K — $100K
WorkdayBerwyn, PA 19312 (CHESTER County) and 7 other locations

• Contribute to the customers’ experience in a way that results in high customer satisfaction

Posted 2w ago

  •   5 - 7 years exp.  •  Technical Services

Identity Fraud Solutions Analyst
$80K — $100K

Independently create a vision for mitigation of fraud risk in how customers and employees authenticate identity across all banking experiences.

Posted Today

  •   8 - 10 years exp.  •  Finance & Insurance

VP Digital Commerce QVC

Developing strategies to pursue growth and expansion of merch category growth, customer growth and customer experience and capabilities across all digital platforms; Optimization across all digital pl...

Posted 2d ago

  •   11 - 15 years exp.  •  Retail & Consumer Goods

Engineer 2, Software Dev & Engineering

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services...

Posted Yesterday

  •   Less than 5 years exp.  •  Telecommunications & Hardware

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