Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
$150K - $180K *
Transform financial strategies by partnering with operations and finance teams to enhance business performance, drive operational metrics, and optimize revenue streams through innovative solutions and...
Today
$225K - $265K *
Shape the future of client relationships by overseeing account performance, driving profitability, and ensuring exceptional service delivery across multiple service lines while leading a diverse team...
1 week ago
Director, Software Quality Engineering
$150K - $180K *
Join a team that's redefining software quality assurance with an automation-first strategy. Lead and inspire a skilled team to ensure robust testing across firmware, compilers, and inference serving...
Reposted 2 weeks ago
Lead Account Executive, Global Delivery Partnerships
$142K - $158K *
Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...
1 week ago
Lead Account Executive, Global Delivery Partnerships
$158K - $175K *
Join a team that's redefining global partnerships by driving strategic growth with iconic brands. Leverage your negotiation skills and executive relationships to expand commercial opportunities and op...
1 week ago
Lead Account Executive, Global Delivery Partnerships
$158K - $175K *
Help us build strategic partnerships with global brands, driving growth through innovative negotiations and collaboration. Leverage your expertise to enhance relationships and optimize our offerings i...
1 week ago
Senior Director, Customer Success
$191K - $251K *
Champion customer success by managing enterprise relationships, driving AI adoption, and ensuring optimal solution implementation. Leverage deep technical expertise to deliver measurable business outc...
Today
Senior Director, Product Strategy & Operations (IC)
$197K - $365K *
Transform product strategy and operations by partnering with cross-functional teams to drive execution, strategic planning, and measurable outcomes, while navigating ambiguity and fostering alignment...
2 days ago
Senior Director, Product Strategy & Operations (IC)
$197K - $365K *
Transform your career by driving product strategy and operations, collaborating with cross-functional teams to turn vision into measurable outcomes while managing complex processes and stakeholder ali...
2 days ago
Senior Director, Product Strategy & Operations (IC)
$197K - $401K *
Champion the intersection of product, engineering, and strategy to drive operational excellence and measurable outcomes, while collaborating with senior leadership to navigate complexity and foster gr...
2 days ago
$100K - $120K *
Transform site operations by leading high-volume reconditioning centers, ensuring quality, efficiency, and customer satisfaction while driving strategic initiatives and continuous improvement across m...
2 weeks ago
Product Director, TPA, PEO & Carrier Platforms
$188K - $230K *
Lead product strategy and execution for TPA, PEO, and Carrier partners, driving innovation and operational excellence. Collaborate with cross-functional teams to enhance platform capabilities and deli...
1 week ago
Director, Operational Excellence
$110K - $130K *
Elevate operational performance by leading data-driven initiatives, developing KPIs, and fostering a culture of continuous improvement across business units to enhance efficiency, quality, and client...
2 days ago
Sr Manager, Product Marketing - CRM
$130K - $155K *
Innovate strategies that drive go-to-market success by collaborating with sales and marketing teams. Own the execution of launch plans, create impactful sales tools, and develop competitive insights t...
2 weeks ago
Sr. Director, Product Management, On Prem
$184K - $276K *
Champion the future of restaurant technology by defining and executing innovative product strategies that enhance operational efficiency and user satisfaction across on-prem environments...
Reposted 2 days ago
Director, GTM Strategy & Planning
$184K - $265K *
Join a team that's shaping the future of go-to-market strategy and revenue planning. Lead initiatives across pricing, market segmentation, and sales productivity while driving impactful outcomes that...
2 weeks ago
Senior Director, Revenue Operations
$190K *
Champion operational excellence in the Americas, driving revenue performance through strategic leadership in sales, territory execution, and process optimization while fostering collaboration across t...
2 weeks ago
Director Product Management - Care Coordination
$135K - $160K *
Lead the charge in building innovative care coordination products, driving strategy and execution across provider and payer segments. Collaborate cross-functionally to ensure alignment and deliver imp...
1 week ago
$125K - $150K *
Join a team that's shaping the future of audience analytics by leading a multidisciplinary group to develop strategies, predictive models, and insights that enhance marketing performance and guest exp...
2 weeks ago
$110K - $130K *
Engage with enterprise clients to drive revenue growth through strategic account management, focusing on logistics and supply chain solutions. Build and maintain relationships with key stakeholders wh...
3 days ago
$110K - $130K *
Lead the charge in growth marketing by optimizing customer acquisition strategies, managing paid media budgets, and driving innovative channel experiments. Collaborate closely with the CMO to enhance...
2 weeks ago
Director, Partnerships and Business Development - Southeast
$150K - $180K *
Transform your career by driving strategic partnerships in healthcare. Leverage your extensive relationships within benefits consulting to influence and expand business opportunities while collaborati...
Reposted 4 weeks ago
Associate Director - TuneLab Biologics Customer Success Partner
$150K - $220K *
Engage with a diverse community of drug discovery partners, providing expert support in biologics development. Collaborate across teams to enhance product offerings and foster a thriving ecosystem tha...
2 weeks ago
Associate Director - TuneLab Biologics Customer Success Partner
$150K - $220K *
Manage engagement with TuneLab members to enhance biologics development, ensuring technical success and maximizing value. Collaborate across diverse partners, provide product feedback, and represent t...
2 weeks ago
Senior Manager, Center of Excellence
$138K - $210K *
Elevate our Gong Center of Excellence by owning projects that enhance instance governance, optimize workflows, and drive AI acceleration. Collaborate cross-functionally to create scalable solutions th...
3 weeks ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.