Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

1,000+

Director, Customer Engagement Jobs

Average Salary: $108,873

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Top companies hiring for Director, Customer Engagement

Johnson & Johnson SEGRA Cisco Workday Salesforce ZS Associates Real Chemistry Harrison and Star Comcast Danaher Gartner Merge PWC Samsara Kantar

Top similar job titles to Director, Customer Engagement

Account Director jobs Lifecycle Marketing Manager jobs Account Executive jobs Enterprise Account Executive jobs Project Manager jobs Senior Quality Manager jobs Senior Project Manager jobs Data Science Manager jobs Director jobs Senior Program Manager jobs Senior Account Executive jobs Account Manager jobs Senior Product Manager jobs Customer Experience Manager jobs Sales Enablement Specialist jobs

Top cities hiring for Director, Customer Engagement

New York, NY jobs San Francisco, CA jobs Chicago, IL jobs Atlanta, GA jobs Austin, TX jobs Toronto, ON jobs Dallas, TX jobs Boston, MA jobs Philadelphia, PA jobs Los Angeles, CA jobs

Frequently Asked Questions (FAQ)

What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.