Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
$141K - $165K *
Lead the charge in customer operations, driving strategic initiatives and building lasting partnerships to enhance service quality, profitability, and growth across diverse portfolios while delivering...
1 week ago
$150K - $180K *
Elevate production excellence by leading complex client programs, ensuring strategic delivery, client satisfaction, and operational efficiency across multi-million-dollar initiatives and diverse marke...
3 weeks ago
$150K - $180K *
Elevate client experiences by leading production strategy and execution across multi-million-dollar programs. Drive operational excellence, manage cross-functional teams, and ensure client satisfactio...
3 weeks ago
Customer Engagement Consultant
$72K - $105K *
Drive impactful solutions by collaborating with cross-functional teams to translate customer needs into effective strategies. Leverage your expertise in data management and customer engagement to enha...
3 weeks ago
Customer Engagement Consultant
$72K - $105K *
Join our Global Delivery team to translate customer needs into effective solutions, collaborating with technical teams and managing multiple projects in a fast-paced environment. Leverage your experti...
3 weeks ago
Customer Engagement Consultant
$72K - $105K *
Join a team that's dedicated to delivering innovative solutions for high-value customers. Collaborate across functions to translate complex requirements into actionable insights, ensuring successful p...
3 weeks ago
$150K - $180K *
Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...
1 week ago
$68K - $98K *
Lead the charge in elevating agency visibility through strategic marketing initiatives, enhancing reputation across advertising, sports, and entertainment sectors while collaborating with senior leade...
2 weeks ago
$170K - $195K *
Empower customer engagement by leading the lifecycle marketing function. Develop high-performing teams and strategies to enhance product adoption and retention. Leverage data-driven insights to drive...
1 month ago
$170K - $195K *
Shape the future of lifecycle marketing by leading a high-performing team, defining strategies that connect customer engagement to measurable outcomes, and driving product adoption through innovative...
1 month ago
$170K - $195K *
Strategize and lead innovative lifecycle marketing initiatives, shaping customer engagement across B2B SaaS audiences. Build and develop a high-performing team while driving measurable outcomes from p...
1 month ago
$170K - $195K *
Redefine lifecycle marketing by leading a high-performing team to drive customer engagement and retention. Leverage data-driven strategies to connect product adoption to measurable growth outcomes acr...
1 month ago
Director, Partner Program Growth & Experience Strategy
$125K - $150K *
Transform partner growth strategies by leading innovative referral programs, enhancing partner experiences, and driving collaboration across teams to maximize referral opportunities and business impac...
1 week ago
Director, Partner Program Growth & Experience Strategy
$135K - $160K *
Engage in strategic leadership to enhance partner referral programs, driving growth and collaboration across channels. Shape experiences that build partner confidence and optimize referral opportuniti...
1 week ago
Director, Partner Program Growth & Experience Strategy
$125K - $150K *
Create and lead innovative partner referral strategies to enhance growth and engagement across diverse partner channels, ensuring a differentiated experience that drives referrals and strengthens rela...
1 week ago
Director, Partner Program Growth & Experience Strategy
$135K - $160K *
Shape your career by leading partner referral strategies that enhance growth and engagement across diverse channels. Collaborate with cross-functional teams to drive impactful programs and elevate par...
1 week ago
Director, Partner Program Growth & Experience Strategy
$125K - $150K *
Shape the future of partner growth by leading strategic initiatives that enhance referral programs, strengthen partner experiences, and drive collaboration across teams to maximize business impact and...
1 week ago
Director, Internal Communications
$230K - $291K *
Join a dynamic team to lead internal communications strategy, translating complex AI and technology concepts into engaging narratives that inspire and align employees with organizational goals. Drive...
Reposted today
Director, Customer Support and Shared Services
$120K - $145K *
Develop and lead a comprehensive customer support strategy across Payments, Clearinghouse, and Account Services, ensuring high service quality and operational excellence while fostering team growth an...
2 weeks ago
Director, Customer Support and Shared Services
$125K - $150K *
Lead the charge in enhancing customer support and shared services across Payments, Clearinghouse, and Account Services. Drive operational excellence, team development, and strategic initiatives to ens...
2 weeks ago
Senior Director, Contact Center Strategy & Operational Excellence
$180K - $200K *
Lead the charge in developing and scaling a comprehensive contact center strategy, ensuring operational excellence and a high-touch member experience across diverse healthcare service lines while driv...
Yesterday
Senior Director, Contact Center Strategy & Operational Excellence
$180K - $200K *
Pioneer contact center strategy and operational excellence, driving scalable solutions across women's health and family-building services. Collaborate with leadership to enhance member experience and...
Yesterday
Director Workforce Management-Service Experience
$131K - $197K *
Lead strategic initiatives in workforce management, optimizing resources and enhancing service experience across multi-channel contact centers while leveraging AI and automation for improved performan...
Reposted 3 days ago
Director Workforce Management-Service Experience
$131K - $197K *
Champion leadership in workforce management by enhancing strategic planning, optimizing service levels, and integrating AI solutions to meet evolving contact center demands. Drive innovation and ensur...
Reposted 3 days ago
Director Workforce Management-Service Experience
$131K - $197K *
Join a team that's reinventing workforce management by shaping strategies and leading operations in a dynamic contact center environment. Drive optimization through advanced forecasting and ensure exc...
Reposted 3 days ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.