Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$130K - $195K *

Engage with enterprise leaders to drive identity governance solutions. Lead complex sales cycles, build trusted relationships, and connect security priorities to business value while collaborating wit...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Engage with enterprise leaders to drive identity governance solutions, managing complex sales cycles and building trusted relationships. Collaborate across teams to connect identity strategies with bu...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Lead the charge in transforming enterprise identity governance. Engage with senior executives to drive strategic sales cycles, ensuring compliance and security while unlocking AI adoption and operatio...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Shape the future of identity governance by leading enterprise sales cycles, building trusted relationships with executives, and connecting security priorities to measurable business outcomes in a rapi...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Lead the charge in enterprise identity governance sales, engaging senior executives to drive strategic initiatives. Build trusted relationships, navigate complex sales cycles, and connect identity sol...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Champion enterprise identity governance by leading complex sales cycles, building trusted relationships with senior technology leaders, and connecting security priorities to measurable business outcom...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Shape the future of identity governance by leading enterprise sales cycles, building trusted relationships with senior technology leaders, and connecting security priorities to measurable business out...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Elevate enterprise identity governance by leading complex sales cycles, building trusted relationships with senior executives, and connecting security priorities to measurable business outcomes in a r...

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$115K - $175K *

Join a team that's redefining creative program management. You'll oversee complex projects, ensuring timely delivery and high-quality results while optimizing workflows and enhancing collaboration acr...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $175K *

Lead the creative program management efforts, ensuring timely delivery of high-quality projects across various marketing initiatives. Drive process improvements and foster collaboration within a dynam...

Seattle, WARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Support our EMR and clinical applications projects by leading cross-functional teams, managing timelines, and ensuring successful implementation. Collaborate with stakeholders to enhance workflows and...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$264K - $366K *

Drive global product marketing strategy for a leading AI assistant, shaping vision and execution across teams. Lead a multi-layered organization to enhance user engagement and business growth through...

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $170K *

Lead the charge in optimizing sales operations for enterprise solutions, managing a team to enhance processes, reporting, and cross-functional collaboration, ensuring seamless execution from pipeline...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $170K *

Elevate sales operations by leading a team to enhance enterprise processes, manage Salesforce activities, and drive performance reporting. Collaborate with cross-functional teams to ensure successful...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $170K *

Empower a dynamic team to enhance sales operations for enterprise solutions. Drive process improvements, manage Salesforce activities, and collaborate with cross-functional teams to optimize performan...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $170K *

Lead and optimize sales operations for enterprise point-of-sale, managing a team to enhance processes, reporting, and cross-functional collaboration, ensuring effective execution from pipeline to impl...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $170K *

Lead the charge in delivering exceptional customer experiences through strategic oversight and collaboration across teams, ensuring operational excellence and strong client outcomes in a dynamic envir...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $195K *

Take ownership of strategic marketing initiatives for CDKL5 Deficiency Disorder, driving engagement and adoption through integrated programs. Collaborate with cross-functional teams to optimize perfor...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$147K - $222K *

Lead the charge in optimizing sales and customer success operations across the Americas. Collaborate with leadership to drive strategic initiatives, enhance productivity, and ensure seamless execution...

Today

  •   8 - 10 years exp.  •   Information Technology

$147K - $246K *

Join a team that's redefining sales and customer success operations. Lead strategic initiatives across the Americas, driving productivity and enhancing customer lifecycle processes while collaborating...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$185K - $200K *

Drive strategic quality leadership across Personal Care Solutions, ensuring compliance and operational excellence. Collaborate with cross-functional teams to enhance quality systems, support regulator...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Accelerate progress at a dynamic marketing team focused on driving growth for orthodontic and pediatric practices. Collaborate with leaders to develop impactful strategies that enhance patient acquisi...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion growth by developing and executing innovative marketing strategies that enhance patient acquisition and practice performance across a network of orthodontic and pediatric practices...

Scottsbluff, NERemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Join our dynamic sales team to drive enterprise demand and own the full sales cycle. Engage with senior stakeholders, leverage a sophisticated SaaS platform, and lead strategic conversations across mu...

San Mateo, CARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Drive enterprise sales growth by owning the full sales cycle, engaging C-level stakeholders, and leveraging a complex SaaS platform to meet client needs. Collaborate with cross-functional teams to ens...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.