Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$137K - $188K *

Elevate customer experiences by managing subscription lifecycle strategies, enhancing onboarding, retention, and service processes. Collaborate cross-functionally to drive improvements and ensure subs...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$221K - $387K *

Transform market strategies by adapting global AI product roadmaps to local needs. Drive commercial success through collaboration with sales and marketing, ensuring effective product positioning and c...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by leading AI-driven CX transformations, managing a $15-20M portfolio, and guiding multidisciplinary teams to deliver measurable outcomes while fostering client relationships and driv...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Champion transformative CX AI delivery by leading complex programs, managing client portfolios, and driving measurable outcomes. Collaborate with multidisciplinary teams to enhance client engagement a...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive impactful CX AI delivery by leading diverse teams and managing client portfolios. Collaborate with executives to ensure successful outcomes in AI-driven contact center transformations, optimizin...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$182K - $215K *

Transform executive engagement by building strategic advisor relationships, designing impactful experiences, and leveraging industry insights to elevate pay governance as a strategic priority for clie...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$229K - $267K *

Innovate the consumer digital experience by leading a cross-functional team to enhance our website, mobile app, and web portal. Define a multi-year vision, prioritize initiatives, and drive engagement...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$90K - $125K *

Drive integrated paid media strategies across digital channels, optimizing campaigns and delivering measurable results. Lead client relationships, mentor teams, and enhance media capabilities through...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$195K - $325K *

Champion transformative executive and internal communications strategies that shape leadership narratives and enhance employee engagement across diverse channels for maximum alignment and trust within...

RemoteRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$134K - $269K *

Take ownership of transformative business strategies, leading integrated Customer & Growth initiatives. Drive operational excellence and change management to enhance revenue generation and client sati...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$134K - $269K *

Lead transformative initiatives that enhance commercial operations, driving growth and maximizing value through strategic change management and process optimization. Collaborate with executives to ens...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $156K *

Join us to oversee complex, multi-site software deployments, ensuring successful outcomes through governance and stakeholder management. Collaborate with teams and executives to drive programme succes...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Shape the future of K-12 sales by leading a dynamic team of Account Executives. Drive performance through strategic planning, precise forecasting, and collaborative initiatives to achieve growth targe...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $231K *

Create strategic client engagement operations to enhance relationships, streamline processes, and drive successful outcomes across a diverse portfolio of clients, ensuring effective communication and...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$175K - $215K *

Shape the future of global partnerships by leading strategic account management, driving growth, and fostering executive relationships. Oversee program success and team leadership to deliver exception...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$165K - $185K *

Lead the marketing growth strategy for a dynamic team, driving customer acquisition through innovative campaigns across digital and traditional channels. Collaborate with cross-functional partners to...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Elevate your career by driving growth in AI data center infrastructure. Collaborate across teams to build strategic partnerships and translate evolving requirements into innovative memory and storage...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Join a team that's driving innovation in payment solutions by developing strategic technology partnerships. This role focuses on expanding our partner ecosystem, enhancing product capabilities, and en...

Today

  •   5 - 7 years exp.  •   Business Services

$317K - $475K *

Shape the future of contact center solutions by leading a global team, driving technical strategy, and engaging with enterprise customers to deliver innovative, reliable solutions that address complex...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$317K - $475K *

Join a team that's shaping the future of contact center solutions. Lead a global team, engage with enterprise customers, and drive technical strategy while delivering innovative solutions that address...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.