Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$130K - $155K *

Join a team that's dedicated to driving customer success through strategic engagement. You'll manage relationships, solve complex problems, and collaborate with cross-functional teams to enhance the B...

New York, NYRemote

Today

  •   5 - 7 years exp.  •   Technical Services

$213K - $321K *

Lead and develop a high-performing sales team, driving regional growth through effective strategy, coaching, and relationship-building. Own forecasting and operational cadence while fostering a cultur...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $250K *

Elevate retail partnerships by driving innovative sales strategies for leading brands. Leverage your expertise to connect retailers and CPG brands, enhancing customer experiences and maximizing revenu...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Grow your career by owning enterprise sales processes, building relationships, and closing deals in home décor, beauty/wellness, and online retail. Drive significant revenue growth by leveraging consu...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $200K *

Unlock potential by leading global Benefits programs that enhance employee experience and align with corporate strategies. Drive innovation and collaboration across teams to deliver competitive, equit...

Reposted today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$175K - $210K *

Transform the sales enablement landscape by leading strategic initiatives that empower teams, enhance training, and drive growth in a dynamic marketplace. Collaborate cross-functionally to ensure ever...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Lead the charge in delivering AI solutions for enterprise clients, managing engagements from inception to deployment. Collaborate with teams to ensure client satisfaction, drive adoption, and achieve...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's driving transformative change through strategic analysis and execution. This high-visibility role collaborates with leadership to ensure progress on critical initiatives and enhance...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$227K - $337K *

Lead the online services strategy for a AAA cross-platform game, overseeing frontend and backend engineering teams. Drive live operations, launch readiness, and enhance player engagement through optim...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$87K - $93K *

Join a dynamic Systems Team to manage cross-functional technical projects, ensuring effective delivery and stakeholder satisfaction while driving process improvements and collaboration across teams to...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$128K - $205K *

Drive innovative creator marketing strategies, guiding clients through the evolving landscape of the creator economy. Lead integrated campaigns for major consumer brands, leveraging deep expertise in...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$128K - $205K *

Transform creator marketing strategies by leading innovative programs that drive brand impact across diverse consumer sectors. Collaborate with clients and teams to navigate the evolving creator econo...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$185K - $344K *

Lead the development of integrated experience strategies, collaborating across teams to optimize customer journeys and enhance patient and HCP engagement through data-driven insights and innovative ma...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$148K - $195K *

Empower transformation by leading AI initiatives that enhance patient outcomes and commercial capabilities. Collaborate with cross-functional teams to design and implement scalable agentic AI solution...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Lead the charge in driving growth across key sell-side financial institutions. Own strategic accounts, build senior relationships, and close expansion opportunities while navigating complex sales cycl...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $240K *

Drive global customer engagement by leading international CRM strategies that enhance retention and maximize lifetime value. Collaborate across teams to localize initiatives and ensure scalable, data...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$230K - $320K *

Drive your career with a leadership role focused on strategic partnerships in travel and hospitality. Lead a high-performing sales team, engage with C-suite clients, and shape business strategies to e...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$136K - $204K *

Lead the advancement of a robust audit program, enhancing internal controls and governance while collaborating with senior leaders to mitigate risks and drive sustainable improvements across the organ...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Engage with electric utility clients to strategize and advance Grid Systems consulting and implementation opportunities, leveraging deep expertise in operational technology and grid modernization to d...

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $186K *

Champion community engagement by enhancing partnerships, overseeing initiatives, and addressing social determinants of health. Drive strategic goals, elevate organizational presence, and promote acces...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $175K *

Drive operational excellence by leading strategic initiatives and managing a team to enhance Care Operations. Transform high-level strategies into scalable systems that improve care delivery and patie...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$181K - $213K *

Transform product-led growth by crafting data-driven strategies, enhancing customer experiences with AI, and driving account expansion through collaboration and experimentation across teams...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $155K *

Join a team that's dedicated to empowering local churches and pastors. Lead engagement strategies, build trusted relationships, and foster a culture of redemptive formation through innovative resource...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$145K - $190K *

Champion the future of customer experience by leading a dynamic team, setting strategic vision, and enhancing support systems for millions of small businesses across multiple platforms, ensuring world...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.