Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Shape customer success as a strategic partner, driving growth and solutions. Build trusted relationships, navigate complex needs, and contribute to profitability through effective account management a...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$136K - $225K *

Drive growth by defining and executing go-to-market strategies for SMB financial services. Collaborate across teams to enhance product commercialization, merchant adoption, and portfolio expansion whi...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $225K *

Drive the go-to-market strategy for SMB Financial Services, collaborating across teams to enhance product adoption and accelerate growth. Leverage your expertise in fintech and marketing to create imp...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $225K *

Develop and execute innovative go-to-market strategies for SMB financial services, driving merchant adoption and portfolio growth through collaboration across teams and leveraging analytical insights...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$222K - $261K *

Shape the future of HR by partnering with executives to drive strategic initiatives, enhance people experiences, and lead transformative change in a dynamic global environment. Bring your expertise to...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Empower business transformation by serving as a strategic HR partner, advising C-suite executives and leading teams to enhance global people strategies and drive continuous improvement in a dynamic en...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Elevate your career as a strategic HR leader, partnering with executives to drive global initiatives and enhance people experiences in a dynamic technology environment. Lead teams, influence change, a...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Lead strategic HR initiatives as a trusted advisor to executives, driving global people strategies and transformation efforts. Collaborate across functions to enhance organizational effectiveness and...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Accelerate transformation by leading product strategy and customer experience. Drive innovation at the intersection of genomics and AI, shaping the future of personalized health while building a high...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Manage revenue growth by sourcing and activating enterprise customers, collaborating with the Cognition team to drive sales cycles and enhance product development, while navigating complex organizatio...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Grow your career with a dynamic GTM Manager role driving revenue by activating enterprise customers and collaborating with product teams. Leverage your technical expertise to lead sales cycles in a fa...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive revenue growth by managing the sales cycle and engaging enterprise customers. Collaborate with cross-functional teams, understand technical challenges, and develop strategic initiatives to close...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$179K - $248K *

Lead the charge in operationalizing strategy and driving cross-division initiatives. Collaborate with senior stakeholders to enhance efficiency and client satisfaction in a fast-paced corporate travel...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $180K *

Pioneer your career by leading sales growth for HID Textile Services. In this player-coach role, you'll build and manage a high-performing sales team while driving strategic opportunities and maintain...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Elevate your career by leading global procurement strategy for agencies and media. Define commercial structures, optimize media investments, and build relationships across marketing to drive value cre...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$85K - $90K *

Lead the charge in driving sales growth for group travel and incentives, fostering strategic relationships, and enhancing client satisfaction through innovative solutions and effective contract manage...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Unlock your potential by driving sales in the Audio Visual sector. Build client relationships, identify opportunities, and execute strategic sales plans to expand the customer base and meet ambitious...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Drive sales growth by cultivating client relationships and expanding the customer base for Audio Visual systems. Utilize a consultative approach to meet client needs and achieve sales targets through...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Drive success by generating sales for Audio Visual systems through client relationship management and strategic prospecting, ensuring a seamless transition from sale to installation while meeting aggr...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Lead the charge in generating sales for Audio Visual systems by cultivating client relationships and expanding the customer base. Utilize a consultative approach to meet client needs and achieve sales...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Unlock new business opportunities by developing client relationships and driving sales for Audio Visual systems. Utilize a consultative approach to meet customer needs and exceed sales quotas in a dyn...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$156K - $202K *

Elevate patient experiences by leading strategic initiatives in governance, intelligence, and hospitality excellence. Drive performance improvement and operational consistency across healthcare servic...

4 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$100K - $120K *

Elevate your career by leading comprehensive marketing and communications strategies that drive revenue, enhance brand visibility, and foster community engagement while managing a dynamic team and exe...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Contribute to strategic insights and analytics addressing consumer dynamics, driving brand growth through integrated approaches and cross-functional collaboration while enhancing data-driven decision...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.