Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$152K - $221K *

Lead the charge in driving customer success through strategic engagement, ensuring alignment between sales and professional services while fostering strong relationships to enhance customer satisfacti...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$100K - $230K *

Transform engagement strategies across key clients by leading omnichannel planning, developing audience-inspired content, and mentoring junior talent to drive meaningful health journeys and business g...

1 week ago

  •   5 - 7 years exp.  •   Media

$100K - $230K *

Join us to lead engagement strategies across key clients, integrating CRM, social, and web initiatives. Drive audience-inspired experiences that connect insights to action, while mentoring junior tale...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Unlock potential by leading a high-performing team to drive customer retention and growth for a $100M portfolio. Leverage strategic insights and data to enhance client relationships and ensure maximum...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$210K - $265K *

Champion a transformative web experience by leading cross-functional teams to enhance customer engagement and drive measurable results. Shape the digital roadmap, prioritize initiatives, and ensure se...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$211K - $338K *

Transform partner experiences by leading strategy and execution for autonomy, enhancing self-sufficiency, and optimizing processes. Drive measurable improvements in partner satisfaction and operationa...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$239K - $265K *

Champion customer success by leading a global team to enhance enterprise support, drive proactive account health, and implement scalable service models for complex accounts and fleet partners, ensurin...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$225K - $240K *

Transform business growth by leading a high-performing sales team, driving strategic initiatives, and enhancing client relationships to accelerate revenue across digital solutions in North America...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Join a team that's shaping the future of payment solutions by developing strategic technology partnerships. Drive integration strategies and enhance product capabilities to support business growth and...

Today

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Elevate your career by developing strategic technology partnerships that enhance payment solutions. Lead integration efforts, drive business growth, and collaborate across teams to expand our partner...

Today

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Join a team that's driving innovation in payment solutions by developing strategic technology partnerships. This role focuses on expanding our partner ecosystem, enhancing integrations, and supporting...

Today

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Champion customer growth by leading a dynamic sales team, driving new business, and fostering long-term relationships. Leverage your expertise to optimize strategies, enhance customer success, and del...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Lead transformative growth by building client partnerships and driving technology solutions. Engage with senior leaders to identify needs, shape proposals, and ensure successful project delivery while...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$166K - $214K *

Elevate customer success by leading a dynamic onboarding team, ensuring seamless transitions from sales to platform activation. Drive adoption and optimize experiences while fostering a culture of exc...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Elevate customer success by leading a high-performing Account Management team. Drive retention and revenue growth through strategic engagement and operational excellence while collaborating cross-func...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a $15-20M portfolio. Collaborate with cross-functional teams to drive measurable outcomes, stabilize programs, and foster client relationships...

Calgary, ABIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a diverse portfolio to drive measurable outcomes. Collaborate with client executives, optimize delivery models, and mentor teams to ensure succ...

Edmonton, ABIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform client experiences by leading AI-driven contact center solutions. Manage a diverse portfolio, ensuring delivery excellence and strategic growth while mentoring a high-performance team in a d...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Oversee the delivery of complex CX AI programs, ensuring measurable outcomes and client satisfaction. Lead a multidisciplinary team, manage a $15-20M portfolio, and drive growth through strategic part...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team to lead CX AI delivery, transforming complex programs into measurable outcomes. Manage a $15-20M portfolio, drive client engagement, and foster innovation in AI-driven customer exp...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

United StatesRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$186K - $280K *

Transform your career by optimizing GTM workflows across the customer lifecycle. Collaborate with cross-functional teams to enhance seller and customer success, leveraging AI and automation for scalab...

Today

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate customer satisfaction by leading initiatives that enhance homeowner experiences, drive quality assurance, and foster a customer-first culture across teams. Collaborate cross-functionally to im...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.