Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$116K - $146K *

Champion data-driven decision-making by leading Business Intelligence projects, overseeing data modeling, and implementing innovative solutions to enhance institutional performance and support strateg...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$156K - $235K *

Transform strategic decision-making by leveraging market insights and competitive intelligence. Collaborate with leadership and teams to drive actionable recommendations and enhance business strategie...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$156K - $235K *

Analyze market trends and competitive dynamics to drive strategic decisions. Collaborate with senior leadership and cross-functional teams to deliver actionable insights and recommendations that enhan...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$135K - $160K *

Join a team that's redefining People Operations by leading strategic initiatives in benefits, payroll, and automation. Drive impactful change while managing a high-performing team and collaborating ac...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $160K *

Unlock potential by leading cross-channel media strategies that drive client growth. As a key enterprise leader, you'll bridge technical execution with business development, ensuring excellence in cam...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Reimagine client growth as a strategic leader, bridging media execution and business development. Drive integrated campaigns, mentor teams, and innovate proposals to enhance client partnerships and ma...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Champion innovative media strategies that drive client growth and engagement. Lead cross-channel activation efforts, mentor teams, and collaborate with stakeholders to deliver high-impact campaigns an...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$149K - $205K *

Innovate the digital customer experience landscape by leading AI-driven strategies and platforms. Collaborate across teams to enhance engagement, streamline operations, and redefine customer journeys...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$149K - $205K *

Reimagine digital customer experiences by leading AI-driven strategies that enhance engagement, streamline operations, and transform workflows across global platforms, ensuring measurable business out...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$155K - $371K *

Drive global engagement strategies by building coalitions and crafting compelling narratives to advance public policy initiatives. Leverage expertise in government relations and communications to mobi...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$239K - $371K *

Lead global strategies for external engagement and coalition building, driving public policy narratives and campaigns. Mobilize allies and manage relationships to promote policy agendas across various...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$149K - $205K *

Elevate the digital customer experience by leading AI-driven strategies and innovations. This role integrates marketing, technology, and data to enhance customer engagement and streamline operations a...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $190K *

Shape the future of customer experiences by leading omnichannel strategies, fostering collaboration, and driving innovative solutions that align with business goals and user needs across diverse brand...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$131K - $164K *

Drive transformative client relationships by leading a team focused on high-value accounts, ensuring retention and growth while collaborating with C-suite leaders to shape strategic partnerships and d...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$193K - $242K *

Shape strategic initiatives within a high-impact leadership role, driving complex supplier transitions and operational excellence across a global network. Lead cross-functional teams to ensure timely...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Transform our growth marketing strategy by driving demand generation and managing a high-performing team. Collaborate with cross-functional leaders to optimize pipeline performance and leverage automa...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $220K *

Champion strategic sales initiatives and manage key accounts to drive revenue growth. Lead a high-performing sales team, develop long-term client relationships, and collaborate across functions to del...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion brand integrity and content strategy across multiple channels, leading a team to create compelling narratives and drive engagement. Shape the voice of the organization while ensuring consiste...

Today

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Accelerate your career by leading market growth strategies, driving revenue, and building high-performing sales teams. Leverage market insights and analytics to identify opportunities and execute acti...

Cleveland, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive top-line revenue growth by optimizing sales strategies, building strong relationships with sales reps and key partners, and delivering impactful presentations. Leverage your expertise to create...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Accelerate revenue growth by building relationships with sales reps, dealers, and designers. Train and inspire teams across North America, while managing key projects and collaborating with internal t...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Elevate clinical operations by leading teams in scheduling, coordination, and workforce planning. Drive performance through data insights while ensuring efficient processes and resource management as...

Addison, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $210K *

Join us to drive strategic marketing initiatives for talent solutions, collaborating with global teams to enhance brand positioning and demand generation. Lead and mentor a dynamic team while fosterin...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Join a team that's driving strategic marketing initiatives to enhance demand for talent solutions. Collaborate with global teams to design impactful campaigns, manage content, and foster relationships...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $210K *

Shape the future of talent solutions by leading strategic marketing initiatives, driving demand through multi-channel campaigns, and fostering collaboration between business and marketing teams to ach...

3 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.