Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$175K - $210K *

Elevate your career by leading the Enterprise Solutions Engineering team, driving customer success through technical expertise and strategic leadership. Collaborate with Sales, Product, and Engineerin...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$116K - $145K *

Elevate operational excellence by leading technical escalation and onboarding teams for voice services. Drive high-quality service delivery and continuous improvement across Managed Services, ensuring...

6 days ago

  •   8 - 10 years exp.  •   Transportation

$160K - $200K *

Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead strategic initiatives in enterprise business applications, enhancing processes and technology partnerships. Collaborate across functions to optimize application capabilities and ensure alignment...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive the transformation of customer experience programs by managing strategic initiatives and ensuring operational excellence across teams. Lead adoption efforts to enhance customer engagement and re...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$180K - $220K *

Transform the customer experience by leading a unified post-sale organization, enhancing customer retention and operational efficiency across Account Management, Support, and Network Operations, while...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Engage with senior stakeholders to translate partner needs into actionable strategies, overseeing a diverse portfolio of programs. Foster collaboration among teams to deliver impactful outcomes while...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's driving innovation in Data & AI, leading strategic client engagements to unlock value and growth. Utilize your expertise to develop key accounts and shape transformative initiatives...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$165K - $204K *

Unlock potential by leading the strategic growth and service delivery of a high-performing Member Service Centre, driving sales and advice excellence while fostering exceptional member experiences acr...

Surrey, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$86K - $137K *

Optimize project outcomes as you manage small to medium-sized initiatives. Collaborate across teams, navigate risks, and ensure timely delivery of quality solutions while enhancing communication and s...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $200K *

Empower partner operations by leading strategy, optimizing processes, and enhancing tools for a diverse global partner ecosystem. Collaborate cross-functionally to ensure scalable infrastructure and m...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $218K *

Accelerate progress at a dynamic organization by leading HR operations, aligning strategies with business goals, and enhancing company culture through innovative HR practices and process improvements...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $180K *

Drive commercial growth and performance across the Americas, leading a diverse team to enhance customer relationships, optimize product launches, and execute strategic initiatives for sustained profit...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $235K *

Lead the charge in managing client-facing SaaS products on AWS, ensuring operational excellence, security compliance, and performance optimization while overseeing a dedicated team. Drive innovation a...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Elevate operational excellence by leading end-to-end management of client-facing AWS SaaS products, ensuring security, compliance, and optimization while directly engaging in architecture and support...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Drive product excellence by owning the lifecycle and security of high-performance client SaaS platforms hosted on AWS. Lead a dedicated team to optimize operations, ensure compliance, and deliver seam...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Join a team that's committed to optimizing and securing our AWS-hosted SaaS platforms, ensuring compliance and performance. Take on hands-on leadership in architecture, operations, and product reliabi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Drive the management, operation, and security of client-facing SaaS products hosted on AWS. Be a hands-on leader, ensuring platform performance, compliance, and continuous product improvement while su...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$170K - $185K *

Join us in leading the Data Intelligence roadmap, collaborating with cross-functional teams to deliver innovative solutions that empower financial institutions to leverage data for impactful business...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's driving enterprise growth in healthcare by leading strategic partnerships and expanding adoption of innovative identification solutions. Your expertise will enhance patient safety a...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in driving enterprise growth within healthcare systems by cultivating strategic partnerships, managing GPO relationships, and expanding adoption of innovative identification solutions...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$148K - $247K *

Drive product strategy and innovation for the Auction Marketplace, leading a dynamic team to enhance buyer engagement and transaction conversion while leveraging AI for improved marketplace capabiliti...

Reposted today

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Optimize contact center strategies by leveraging virtual agent and IVR technologies. Collaborate with stakeholders to enhance operational workflows and drive performance through data analysis and inno...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$148K - $186K *

Unlock strategic insights to drive business decisions across innovative medicines. Collaborate cross-functionally to develop actionable plans, leveraging market research and competitive intelligence f...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.