Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$140K - $180K *

Tackle media strategy and planning for healthcare clients. Lead a team, innovate omnichannel solutions, and drive measurable outcomes. Partner with stakeholders to elevate audience-first approaches an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Accelerate progress at the forefront of interactive marketing by leading strategic initiatives, nurturing client relationships, managing campaign development, and driving results through effective col...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive strategic client relationships and lead interactive marketing initiatives. Collaborate with teams to deliver impactful solutions, manage budgets, and ensure client satisfaction while fostering b...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Join a team that empowers global implementation excellence by leading a dedicated team responsible for complex enterprise initiatives, enhancing customer value, and driving project success in a dynami...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$164K - $205K *

Unlock potential by spearheading new lodging supply partnerships, sourcing and closing agreements that enhance our platform’s offerings across diverse booking channels, ensuring successful activation...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $180K *

Seek to innovate product engineering for a transportation management software portfolio. Lead teams, set technical direction, and collaborate with product teams to enhance customer experience and driv...

Today

  •   5 - 7 years exp.  •   Transportation

$140K - $150K *

Lead the charge in driving regional performance and profitability by hiring, developing, and motivating teams. Create strategic plans, assess team strengths, and implement effective communication to a...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$275K - $320K *

Transform relationships with Meta by driving AI training data business growth. Own a $10M portfolio while managing client engagements and expanding into consumer and frontier AI sectors to enhance del...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$198K - $283K *

Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Transform the customer journey by leading implementation, onboarding, and engagement initiatives that drive sustained platform adoption. Collaborate cross-functionally to optimize user experience and...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Transform customer experience by leading a cross-divisional team, driving insightful research, and developing multi-year growth strategies to boost engagement and value across digital platforms...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Empower your career by leading a cross-divisional Customer Experience team, driving insights and strategies to enhance customer growth and digital adoption. Build roadmaps for sustained engagement and...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Transform client Email and SMS strategies into high-impact campaigns that drive measurable growth. Collaborate with teams to optimize customer journeys, improve performance, and enhance overall engage...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$170K - $200K *

Join us to lead product management efforts, shaping strategies that drive civic tech innovation. Oversee a talented team, collaborate cross-functionally, and prioritize initiatives, enhancing user eng...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$137K - $252K *

Join a team that's reshaping marketing planning and operations. As a key leader, you will drive strategic alignment, enhance budget management, and streamline cross-functional workflows. Influence ini...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$275K - $320K *

Inspire growth by managing and expanding a multimillion-dollar client account, fostering strategic relationships in AI data services. Engage with diverse teams within Meta to drive innovation and oper...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Champion the creation of a dynamic Account Management department, leading a team to ensure exceptional client retention and growth through strategic oversight and effective coaching across a diverse c...

Today

  •   8 - 10 years exp.  •   Business Services

$100K - $115K *

Champion client success by leading technical project management and ensuring seamless communication, operational integrity, and strategic recruitment, while driving impactful solutions that enhance re...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $115K *

Pioneer client success by leading technical project execution and fostering operational excellence. Oversee communications, manage financials, and drive strategic recruitment to ensure project deliver...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $115K *

Deliver impactful project management and client communications to enhance operational effectiveness. Lead cross-functional teams and manage recruitment strategies while ensuring high-quality, timely d...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $115K *

Lead the charge in client communications and project management for technical initiatives, ensuring operational alignment and strategic solutions that enhance success and deliver value across multiple...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $115K *

Lead client success by managing technical project execution, communications, and financial oversight while collaborating with cross-functional teams to ensure high-quality deliverables and operational...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$174K - $286K *

Drive executive communications and global engagement to enhance operational effectiveness and foster a collaborative culture. Oversee key initiatives aligning communications to strategic objectives wh...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$132K - $179K *

Lead and innovate within the contact center, driving operational excellence and strategic alignment to enhance customer experience, team engagement, and service delivery across a dynamic financial ser...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in driving sales success by owning the full cycle from pipeline development to closing enterprise deals, collaborating closely with founders to refine strategies while expanding relati...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.