Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$189K - $222K *

Champion client success by leading post-sale operations, ensuring seamless onboarding, delivery, and retention. Drive growth through strategic account management and operational excellence while foste...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $180K *

Lead the charge in enhancing client success by building strategic relationships, driving collaboration across teams, and delivering exceptional service to a diverse portfolio of key health industry cl...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Optimize user experience by managing Salesforce administration, enhancing platform functionality, and driving user adoption. Collaborate with teams to support business needs and ensure seamless integr...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Unlock the potential of Salesforce by managing daily operations, enhancing user support, and driving continuous improvements. Collaborate with teams to ensure effective platform utilization and except...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$131K - $164K *

Drive transformative client relationships by leading a team focused on high-value accounts, ensuring retention and growth while collaborating with C-suite leaders to shape strategic partnerships and d...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $295K *

Optimize global delivery operations by overseeing hub economics, resourcing, and routing. Collaborate with finance and commercial teams to ensure consistent pricing and operational efficiency across a...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $295K *

Drive global delivery success by managing hub economics, resourcing, and operational systems. Collaborate with finance and commercial teams to ensure consistent pricing and routing, while overseeing d...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $295K *

Reimagine global delivery operations by overseeing hub economics, resourcing, and routing. Collaborate with finance and commercial teams to ensure consistent pricing and operational efficiency across...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Champion client success by managing strategic relationships, enhancing retention, and driving value for credit union partners. Collaborate across teams to ensure optimal client experiences and advocat...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Lead the charge in shaping a compelling brand narrative through innovative creative strategies. Collaborate with cross-functional teams to elevate the brand's presence across diverse platforms, ensuri...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Help us drive project success by managing resources, timelines, and stakeholder communications. You'll lead complex initiatives, ensuring alignment with client goals while fostering collaboration acro...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$117K - $180K *

Engage with clients to drive revenue growth through innovative consumer insights and data solutions. As a key player, you'll build relationships, identify opportunities, and lead the sales process to...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $160K *

Unlock your potential by leading loyalty strategies and programs that enhance player engagement and retention. Drive promotions, optimize customer journeys, and collaborate cross-functionally to deliv...

6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$120K - $204K *

Drive operational excellence across multiple facilities by leading Support Services initiatives, ensuring high performance in Environmental Services, Food and Nutrition, and Facility Management while...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$164K - $176K *

Accelerate customer success by leading a high-performing team focused on retention, expansion, and satisfaction across enterprise accounts. Drive strategic initiatives, build scalable processes, and f...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$229K - $267K *

Optimize consumer acquisition strategies to drive growth and innovation across multiple channels. Lead a high-performing team, manage budgets, and define future goals while ensuring effective executio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$240K - $263K *

Lead a dynamic team to drive the Payroll business strategy, ensuring financial success and operational excellence. Own the P&L, set commercial direction, and collaborate cross-functionally to achieve...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$144K - $216K *

Strategize client growth by leading multi-year initiatives, forging executive relationships, and uniting multidisciplinary teams to enhance service delivery and profitability while steering innovation...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$150K - $180K *

Accelerate your career by leading a dynamic sales team to drive IT security solutions. Collaborate with clients and partners to enhance sales strategies, mentor talent, and achieve regional objectives...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$310K - $400K *

Champion innovative advertising strategies in Canada, driving revenue growth through strong agency partnerships and cross-functional collaboration while leveraging unique audience insights and market...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Manage a dynamic project management team, ensuring strategic delivery of high-impact programs while fostering team growth and adherence to PMO standards. Drive successful project outcomes through effe...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$111K - $188K *

Lead the charge in transforming strategic priorities into actionable plans, driving operational excellence across global service operations. Collaborate with senior leadership to deliver insights, ana...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $210K *

Lead the charge in delivering exceptional investor services by managing a high-performing team, overseeing operations, and enhancing client relationships within the alternative investments sector...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $210K *

Champion your career by leading a dynamic team in delivering exceptional investor services. Oversee operations, enhance client relationships, and drive efficiency in a fast-paced environment focused o...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.