Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$160K - $180K *

Lead strategic health plan implementations and optimize client solutions. Drive cross-functional collaboration, manage complex projects, and enhance operational workflows to ensure successful launches...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$97K - $119K *

Lead the charge in transforming research into actionable insights for clients. Manage projects, build relationships, and deliver impactful recommendations in a fast-paced client service environment fo...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $140K *

Unlock potential by owning executive-level client relationships, driving integrated strategies, and leading action-oriented touchpoints that translate insights into measurable outcomes while championi...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$115K - $135K *

Unlock potential by leading client service strategies that enhance relationships, drive satisfaction, and foster retention. Collaborate across teams to deliver tailored solutions for complex client ne...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $140K *

Drive innovative media strategies for healthcare clients, leveraging audience insights and performance data. Collaborate with cross-functional teams to enhance planning processes and deliver impactful...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Shape the future of client partnerships by leading loyalty strategies and cross-functional teams to enhance retail programs, driving measurable impact and client satisfaction in a fast-paced environme...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$145K - $175K *

Unlock potential by serving as a strategic advisor to enterprise clients, guiding them through complex stakeholder environments with predictive intelligence and data-driven insights to drive impactful...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Lead and expand strategic client relationships, driving satisfaction and revenue growth. Collaborate cross-functionally to deliver high-impact solutions and manage large-scale initiatives while ensuri...

Maryland, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$150K - $200K *

Transform client relationships and drive growth strategies within HHS, leveraging market insights and technology to identify opportunities and enhance mission impact. Engage directly with stakeholders...

Washington, DCRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$153K - $181K *

Lead the charge in optimizing complex client portfolios through strategic transaction management. Collaborate with cross-functional teams to execute high-impact real estate initiatives, ensuring align...

New York, NYRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$139K - $157K *

Elevate your career by leading transformative digital marketing strategies for high-profile clients. Drive measurable growth through innovative media plans and creative ideation while fostering truste...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the charge in strategic client services management, overseeing growth, engagement, and high-value account portfolio. Drive team performance and build enduring client relationships that enhance bu...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $135K *

Create strategic account plans and drive revenue growth by leading expansion discussions and managing a diverse portfolio of commercial accounts, ensuring alignment and collaboration with cross-functi...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$139K - $157K *

Transform client partnerships by leading innovative commerce strategies across major retail platforms. Drive growth through integrated marketing, operational excellence, and creative solutions, ensuri...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in enhancing client services by developing a high-performing team, driving operational excellence, and leveraging technology to improve productivity and client satisfaction in a dynami...

Lanham, MDRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$200K - $250K *

Champion growth strategies across HHS, leveraging deep market knowledge and relationships to drive business development, capture, and delivery in a dynamic federal health environment...

Washington, DCRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $170K *

Partner with us to enhance consultant relationships in healthcare. Drive business growth by cultivating partnerships, optimizing engagement strategies, and aligning internal teams to effectively posit...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Join a team that's shaping the future of consulting in P&C insurance. Lead client engagements, ensure quality standards, and foster long-term relationships while driving business growth and mentoring...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Empower growth by driving strategic cybersecurity solutions across enterprise accounts. Leverage executive relationships and a diverse partner ecosystem to close complex deals and achieve significant...

San Antonio, TXRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive strategic growth in cybersecurity consulting by building executive relationships and closing complex deals. Leverage a diverse partner ecosystem to deliver tailored solutions while achieving sig...

Los Angeles, CARemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential as a strategic leader driving growth in cybersecurity consulting. Engage with executive stakeholders, close complex deals, and leverage a vast partner ecosystem to deliver tailor...

Scottsdale, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $155K *

Champion integrated B2B marketing strategies by leading client relationships, driving account growth, and connecting marketing performance to business outcomes. Collaborate with cross-functional teams...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $120K *

Accelerate progress at the intersection of media and healthcare by leading integrated planning and strategy for pharmaceutical clients. Drive impactful engagement initiatives while mentoring a talente...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.