Director, Client Services Jobs

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Hiring, training and mentoring; portfolio management & book performance (aka % of opportunities closed, submission-to-market ratio and quoting timeliness)...

Responsible for driving the initiatives/opportunities across Commercial/Medicare/Medicaid lines of business working closely with the health plan leadership to lock down opportunities within the annual...

Responsible for the resource and performance management within and across multiple pods, tracking of key performance indicators, and leading team engagement and culture...

This position will help preserve service excellence through: monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and weaknesses...

Develop deeper relationships with the client’s sr management/exec team.Has coached ALs and ADs to create growth plans for entire team.

The Senior Director of Client Services will be responsible for the leadership and day-to-day management of EDC organization.

Resolves client conflict effectively; intervenes as needed during difficult client situations.

Manage the budget and ensures systems are in place to track expenses, oversee budgeting process with Client Service Managers. Accountable for -specific metric reports and P&L management...

Partners with AD to ensure that all Production Operations obligations from the contract are met and develops action plan for gaps

Develop deep familiarity with the contract stipulations, and work closely with Contracts on all contract-related actions to ensure alignment with contractual requirements and scope...

Strategic Financial Solutions is expanding in Buffalo and we are looking for talented leaders to join our family. We are seeking a Manager for our Client Service team...

Competency in analytical problem solving, customer/partner relationships, technology solution knowledge, project management, and business and sales strategy...

Leading large enterprise integration engagements emphasizing Enterprise Consulting Services particularly in Cloud and Business Process Transformation.

Serves as a focal point of contact for the customer and as an internal liaison for all departments; facilitates implementation of projects to meet customer's objectives...

Leading large enterprise integration engagements emphasizing Enterprise Consulting Services particularly in Cloud and Business Process Transformation.

Review orders that are candidates for make good. Collaborate on make good process with account managers and internal teams, when needed.​

Train and mentor team members and identify development needs across the team, working with the VP to coordinate additional training as needed.

Responsible for providing team members with substantive, periodic feedback on performance, including the completion of performance planning, performance updates and the annual performance appraisal...

Interacts with patients, clinicians, insurers, and Myriad employees in a timely and professional manner. Sorts and distributes incoming mail and faxes in an accurate and timely manner.f...

Communicates strategic goals to the Client Service teams. Develops tactical plans to reach these goals. Engages managers in the communication of the Service vision. Regularly communicates with associa...

Ensure integration elements in sponsored content are clearly communicated to the client and creative team, and ultimately delivered as promised.

Coordinate client solutions across multiple IRI functions (i.e., CI, Analytics, Technology Consulting, etc.). - Participate in Quarterly Business Reviews and team leadership/development meetings...

Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performanc...

Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals...

Build and develop a top-caliber Client Service team Build, shape and improve our operating processes