Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$115K - $122K *

Join a team that's dedicated to ensuring operational excellence in facility management. Oversee maintenance, security, and logistics for a key military training center, ensuring readiness and complian...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $138K *

Optimize mission outcomes by leading complex programs in C5ISR systems installation. Drive performance through effective management and collaboration with stakeholders, ensuring compliance and quality...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive the development and performance of Inside Sales teams, ensuring exceptional customer service and achievement of KPIs. Collaborate with global leadership to enhance processes, optimize strategies...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform your career by leading our Inside Sales teams to achieve KPIs, enhance customer service, and drive business growth. Collaborate with global leaders to optimize processes and foster a high-pe...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Elevate enterprise-level IT operations by providing Tier 3 systems administration, security, and support for on-premises and cloud environments, ensuring compliance and optimal performance across mult...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform user support as the first point of contact for a federal platform. Provide Tier 1 and Tier 2 assistance, diagnose issues, and collaborate with engineering to enhance user experience across l...

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Take ownership of critical support operations, leading teams in Resource Protection, Physical Security, and Emergency Management to ensure safe and efficient security operations in a mission-driven en...

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$91K - $120K *

Empower the IT Service Desk as a Shift Lead, ensuring top-tier support and operational excellence. Guide a team, optimize processes, and enhance user experience while collaborating across IT functions...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$91K - $120K *

Join a dynamic IT Service Desk team as a Shift Lead, driving operational excellence and enhancing user experience through effective support strategies, team mentorship, and process optimization. Shape...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$204K - $256K *

Elevate collaboration and productivity by leading Microsoft 365 strategy, governance, and operations. Drive user adoption and optimize services to align with business goals while ensuring reliability...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance your career by managing and optimizing infrastructure and cloud services for a diverse user base. Collaborate with IT leadership to implement secure, scalable solutions while ensuring reliable...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $130K *

Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...

Reposted today

  •   5 - 7 years exp.  •   Food & Beverages

$95K - $155K *

Drive project success by leading complex, mission-critical construction efforts. Manage teams, ensure quality, and maintain client relationships while navigating high-pressure environments and mentori...

Today

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading a dynamic team in support operations, ensuring exceptional customer service and efficient processes. Drive strategy, manage incidents, and foster team development to meet o...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead a dynamic team in delivering exceptional support services while managing operations, enhancing processes, and ensuring customer satisfaction in a fast-paced environment. Drive strategic initiativ...

Dallas, TXRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Transform your career by providing essential office management support to a dynamic team, enhancing personnel administration for the U.S. Space Force. Collaborate with leadership and streamline workfl...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Advance your career by managing and optimizing Linux systems, virtual machines, and network infrastructure. Collaborate with teams to ensure reliable services and support both classified and unclassif...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join us to manage and enhance internal and customer environments, ensuring optimal performance of Linux servers, virtual machines, and network infrastructure while supporting both classified and uncla...

Today

  •   5 - 7 years exp.  •   Information Technology

$121K - $182K *

Pioneer innovative solutions as you lead infrastructure projects, align strategies with business goals, and enhance system performance. Drive high-quality outcomes while managing cross-team programs a...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by managing large-scale, complex technology engagements, leading cross-functional teams, and ensuring successful project delivery while driving efficiency and excellence in program ma...

Vaughan, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Join a team that drives innovative cloud solutions and IT support. You'll enhance end-user experiences while ensuring robust security and seamless infrastructure management in both AWS and Azure envir...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $100K *

Drive exceptional IT support by troubleshooting hardware and software issues, ensuring seamless operations for team members. Utilize analytical skills to enhance service quality and maintain a high st...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...

Arkansas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $150K *

Unlock potential by providing expert operational support for Windows environments. Manage complex incidents, ensure service availability, and collaborate across teams to enhance customer experiences i...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a team that's dedicated to executing complex projects in secure environments. You'll manage facilities and infrastructure initiatives, ensuring compliance and operational readiness while collabor...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.