Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$125K - $150K *

Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...

Clearwater, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Champion customer success by bridging presales insights with post-sales strategies, ensuring measurable value realization through effective adoption and operational excellence of TeamViewer ONE soluti...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Partner with teams to enhance customer success by translating business value insights into actionable plans, ensuring effective adoption and measurable outcomes for TeamViewer ONE solutions, while dri...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Accelerate progress at customer success by bridging presales insights with post-sales strategies, ensuring measurable value realization through effective use of TeamViewer ONE solutions and fostering...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Analyze complex systems and technologies, maintaining customer processing operations while leveraging strong VMware and Linux skills. Collaborate with a dedicated team to ensure efficient signal and d...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform IT project management by leading complex initiatives from inception to completion. Collaborate with cross-functional teams to ensure project success, mitigate risks, and deliver innovative s...

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$100K - $120K *

Elevate enterprise compliance by leading strategic projects from initiation to implementation, ensuring alignment with business objectives and stakeholder expectations while driving operational effect...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$59K - $156K *

Shape the future of AI delivery by leading a dynamic team to transform business challenges into innovative solutions, driving product development from concept to client demonstration with hands-on exp...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$59K - $156K *

Elevate your career by leading an AI delivery team, transforming business challenges into actionable specs, and demonstrating product value directly to clients through hands-on engagement and innovati...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$59K - $156K *

Lead the development of AI-driven solutions by managing a delivery team, transforming business challenges into actionable specs, and demonstrating product value to clients through hands-on engagement...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$147K - $158K *

Unlock potential by leading cross-functional teams to ensure timely sprint completion, enhance productivity, and coach on Agile practices while fostering effective communication across departments...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $122K *

Join a team that's dedicated to ensuring operational excellence in facility management. Oversee maintenance, security, and logistics for a key military training center, ensuring readiness and complian...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $138K *

Optimize mission outcomes by leading complex programs in C5ISR systems installation. Drive performance through effective management and collaboration with stakeholders, ensuring compliance and quality...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive the development and performance of Inside Sales teams, ensuring exceptional customer service and achievement of KPIs. Collaborate with global leadership to enhance processes, optimize strategies...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform your career by leading our Inside Sales teams to achieve KPIs, enhance customer service, and drive business growth. Collaborate with global leaders to optimize processes and foster a high-pe...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Elevate enterprise-level IT operations by providing Tier 3 systems administration, security, and support for on-premises and cloud environments, ensuring compliance and optimal performance across mult...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform user support as the first point of contact for a federal platform. Provide Tier 1 and Tier 2 assistance, diagnose issues, and collaborate with engineering to enhance user experience across l...

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$88K - $105K *

Transform the future of VTC operations by overseeing installations, providing customer support, and ensuring seamless communication for military clients. Leverage your expertise to enhance system perf...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Take ownership of critical support operations, leading teams in Resource Protection, Physical Security, and Emergency Management to ensure safe and efficient security operations in a mission-driven en...

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$91K - $120K *

Empower the IT Service Desk as a Shift Lead, ensuring top-tier support and operational excellence. Guide a team, optimize processes, and enhance user experience while collaborating across IT functions...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$91K - $120K *

Join a dynamic IT Service Desk team as a Shift Lead, driving operational excellence and enhancing user experience through effective support strategies, team mentorship, and process optimization. Shape...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$204K - $256K *

Elevate collaboration and productivity by leading Microsoft 365 strategy, governance, and operations. Drive user adoption and optimize services to align with business goals while ensuring reliability...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance your career by managing and optimizing infrastructure and cloud services for a diverse user base. Collaborate with IT leadership to implement secure, scalable solutions while ensuring reliable...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $130K *

Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...

Reposted today

  •   5 - 7 years exp.  •   Food & Beverages

$96K - $136K *

Lead the integration of AWS-based AI capabilities and analytics in Workforce Management. Drive insights and performance improvements while managing a high-performing team to optimize workforce plannin...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.