Yourgi Director of Product

Yourgi grows two ways: pet parents completing bookings on our marketplace, and businesses running their operations on our software. This role owns the product strategy behind both and runs Product day to day. You'll report to the Chief Product & Technology Officer (CPTO) and lead four product managers across five teams: Bookings owns the booking flow and everything a pet parent does after booking. Match owns search, ranking, and the experience before booking. Pro owns the tools pros use to run their business. Connect makes a national network of centers bookable online. Centers runs online booking for Destination Pet locations. Each team owns a customer journey end to end and pairs with an engineering lead and a designer. Availability changes by the hour and sits in many center systems. Supply is local, so each market is built one pro and one center at a time. Every booking is a pet parent trusting someone with a family member. We connect pet parents to two kinds of supply. On our marketplace, we match them with independent service pros for grooming, boarding, training, and daycare. Those pros run their business on Yourgi Pro. Through Yourgi Connect, we link pet parents directly into brick-and-mortar centers, including Destination Pet, Four Walls, and a growing national network. There they can check live availability, reserve a spot, and book in real time. We run on web and native iOS and Android apps, for pet parents on one side and the pros and centers who serve them on the other. We're live in five markets and adding more. LOCATION : Remote (US only; must be authorized to work in the US, no visa sponsorship) REPORTS TO: Chief Product & Technology Officer PAY: $195,000-$245,000 base +20% bonus CORE RESPONSIBILITES: Product strategy - Develop and own the product strategy across the five teams. It covers the problems we solve and the bets we place, and it names what we won't build. - Ground it in customer evidence, the market, competitors, and unit economics, and revisit it as evidence changes. Goals and roadmap - Turn the strategy into quarterly goals for each team: one outcome metric plus the input metrics that drive it, defined and baselined before the quarter starts. - Keep one prioritized roadmap across the five teams, each item tied to the goal it moves. - Run product's weekly business review and the actions that come out of it. Fast testing with AI - Test bets before scaling them, using the cheapest method that answers the question: prototypes, fake-door tests, concierge pilots, or A/B tests. - Set each bet's success metric and kill criteria before it starts. Scale, change, or stop it on the results. - Run research synthesis, spec drafts, and experiment analysis with AI by default, and train the team to work this way. The product team - Hire, coach, and grow the product managers, and set the bar for the craft. - Give each product manager a business number to own, with the data and the authority to move it. - Build a team that pulls in support, sales, marketing, or operations to get a result, and handles the work itself when that is faster. Product's voice - Represent product to the leadership team. Bring the current numbers and the risks, and present the plan to hit the goals. - Treat quality as a product outcome. Own defect and reliability metrics for booking alongside conversion. - Partner with the VP of Engineering on scope and capacity, and hold the business goal when the two conflict. What You Bring Must-haves - Has rebuilt a product team's discovery, spec, or analysis workflow around AI tools, and uses AI daily in their own work. - 10+ years in product management, including 3+ years managing product managers. - Has directly owned a conversion, revenue, or retention number, and can name the product choices behind it. - Has built a product strategy from customer and market evidence, set metric-based goals from it, and driven execution. - Has validated bets quickly, from prototypes to A/B tests with sample sizing and guardrail metrics, and scaled or stopped them on the results. - Self-serve analytics: writes SQL or builds analyses in a tool such as Mixpanel or Amplitude without waiting on an analyst. - Experience with a two-sided marketplace or software that service businesses run on, such as tools for salons, clinics, fitness studios, or home services. Differentiators - Has worked on a consumer marketplace and the business software its supply runs on - Has co-authored a multi-year product vision with a CEO or product executive - Startup or growth-stage experience - Booking, scheduling, or local-services products, where real-time availability shapes conversion - Consumer mobile apps at scale on iOS and Android - Has built a goal and metric system from scratch - Pet care industry experience What Success Looks Like In your first 90 days, you'll deliver a written product strategy and set goals with each team. You'll also co-author the 2-3 year product vision with the CPTO. Within a year, each product manager owns a business number, teams test before they build, and AI is routine in how product works. Logistics • Remote, US-based, working during regular US business hours. Meetings run on Microsoft Teams. • Some travel for leadership offsites and team gatherings. What We're Looking For (Top 3) • Drives product strategy independently. Shapes strategy from day one and owns it across all five teams. Co-authors the 2-3 year product vision with the CPTO within the first quarter. • Builds an AI-first team that tests fast. Prototypes in hours, tests with real users in days, and cuts what the evidence doesn't support. Brings the product team to the same pace. • Makes product managers owners of business outcomes. Each is accountable for a business number. They pull in support, sales, or marketing when they need help. They do the work themselves when that is faster. PERKS: • Health, vision, dental, long & short-term disability, and Life insurance • A Startup mentality company with stable funding • 401k match • Pet Care discounts • Flexible Time Off • Opportunity to grow your career with a network of like-minded professionals